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July 2024 by Wesley Park
Brea was a very personable sales person. She made it a very easy and quick process to rent the vehicle I had reserved earlier in the week.
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June 2024 by Todd Pollock
This Hertz cannot be trusted. Was given a vehicle as a loaner. No pet was in or near the vehicle. But a few days after I returned the vehicle they then say there is some dog hair and are charging me $250. I'm not sure what they did for those days or why they need a full inside and OUTSIDE detail and to charge me. But this is bogus. Do not use them if you can avoid it or you'll get made up extra fees many days later.
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May 2024 by Lynn Ressler
Wrote a review a few days ago regarding a fuel charge for $5.99 a week after I returned a car with full tank. I only drove from my home to dealership to return car after filling up, they picked up car and drove it back to Hertz. (About the same distance Bri drove on the full tank to pick me up at the dealership and drive me to Hertz at the start on the lease) I asked to speak with a manager to question the charge, once again I was dealing with Bri. 2 days later and no call back still from Hertz. But the charge did get increased now to $6.99. I have never been charged for gas, as I always fill it up before returning. I also don’t smoke, yet every car smells like an ashtray. I know it doesn’t seem like much money, but consider the profits if every customer gets charged. Most people won’t say anything.
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May 2024 by Brandon Garrett
Brandon was very nice and helpful, the other girl Bree was not very helpful. Claimed my story and timing in returning the rental car was not believable and charged me an extra day.Will never come here again for a rental
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May 2024 by P Chanthasene
The individuals who work here are scammers and represent the Hertz business model unfortunately. Upon picking up my vehicle, I drove it 3.4 miles home and parked it in my garage. Next day, the tire indicator came on when I was leaving for work so I added air to the one tire that was low and headed to work. The day was cold, it was possible that this caused the tire to lose air. Fast forward 10 days, the tire indicator came back on when I was leaving work at around ~5:30pm. I called Hertz to inform them that I think something is wrong with the tires and the customer service representative said no problem, take it back and they can swap out your vehicle. I took the car back and they assessed it and tried to charge me for a tire. I asked them to produce the vehicle inspection report prior to renting the vehicle to me and they could not produce this report. It is questionable that they even inspected the vehicle or prior to renting it to me or they knew the tire was low and they just added air as the PSI on the tires were all around 40 PSI, which was strange whenever I was trying to figure out which tire needed air. I spoke to the regional owner and she said she'd call me back but never did. Two weeks later, their damage recovery team calls me and says I owe $40 for the plug and an additional $25 admin fee. No one ever called me back and I called to leave messages on the regional owner's voicemail as well. Don't do business with a company whose practices are shady. Had they just told me I owed $40 and closed the loop, I would've just paid but because they sent this recovery, I am now out an additional $25. Keep in mind, the timeline of all of this is 1 month. Please please do not give you money to these shady group of people. I will never do business with Hertz or its affiliates. This includes Byers Toyota since they allow Hertz to operate within their business.
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April 2024 by Brooke Burkhart
Everyone at the location I purchased at was extremely helpful, kind, and informative. This place was easy to contact, and every time I spoke to a direct employee. They also handled my situation with complete understanding. Also the smoothness of the purchase with getting to use a regular debit card and when dropping off the keys within five days getting my refund for the hold. Every employee (especially the young lady) was so kind and personable! We are renting from this location again.
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October 2023 by Breanna Hughes
Brandon is awesome! Very helpful and knowledgeable!
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September 2023 by Debbie linscott
Customer service is awesome
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September 2023 by John Septer
Unprofessional and will scam you on fees do not use.
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August 2023 by Michelle French
I have got to rave about my experience yesterday with hertz. I was in an accident that left my car totaled and me fighting to get a rental car with the at fault party's insurance. They set me up with enterprise who very candidly told me they could not help me cause they had no cars!? What!?I called hertz and Brandon was soooooo helpful. He offered to pick me us since I was without a vehicle. When he got to my house I knew I was going to be cutting it close on time at being able to make it back with the rental in order to pick my kids up from school. I explained my situation and Brandon went with me to the school to pick up my kids before taking me to get the rental car so that I would be confident we made it on time. AMAZING!He then drove my whole family over to the rental car and checked us out in about 10 mins tops with a nicer car than I expected. All in all I feel like I got level 10 service and will shout their praise from the rooftops. This was an example of wonderful customer service and I will be back!
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August 2023 by Amber Perkins
This place in entirety is a joke; the office, the manager (Amber), the (non-existent) professionalism. Their favorite thing to do is give you a blank stare. It is not my job as the customer to know more about renting a car than they do.I called a week in advanced asking if there was availability and for a quote. I was clear about being a “young renter” (under 25) and understanding that there would be a fee for such circumstance. A gentleman gave me a quote both per day and for the duration of my requested rental. I double checked verbally with him that it included all fees, stating again that I was under 25.Fast forward to the day of my pickup and, in person and stating that I am under 25, I again ask the woman before continuing through the process for the quote. It was the same as previously given and I proceeded. We go through all the paper work and she takes my card to charge it. I (after reading the previous reviews and being a bit wary) step around her desk to where I can see the computer screen. The price she is about to swipe my card for is 25% higher than what I had been quoted three times now. When I ask “why?” she literally says “oh, you’re right, I don’t know”. She then inquired to the “manger” who tells me it is because I am a young renter and there is a fee for that. Am I going crazy or did I not double check that the quote included all fees (particularly that one) THREE SEPARATE times. Bringing this up I get nothing but blank stares. No offer to do anything about it, no conversation on why all of my careful conversations before had been for nothing, just stares. Later, they basically declare they did not want to do business with me.This location is making Byers Toyota look bad as a whole. All I can say is beware.
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August 2023 by Travis Elliott
Dropped car off Sunday, due back Monday. Couldn't find a droppoff so took the key back the next day at 12 since they'reclosed on the weekend. Said because they didn't have a key they had to charge me an extra day. Apparently the dropoff location ended up being a slot of the toyotta service and repair door that has no markings refering to Hertz.
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June 2023 by Christy Herbst
Excellent people relations! I had a car reserved at Enterprise in Marion, only to be told the day of pick- up that they really didn’t have anything. Hertz was fantastic to not only have a nice vehicle, but worked with me to upgrade to something nicer for a few dollars more.
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May 2023 by Michael Mastriana
Car was dirty inside and out. Scratches to paint expected. What appeared to be coffee splashed on the interior roof and some unknown yellow substance on the backs of the seat was questionable to if it had ever been cleaned. The car smelled sickening, as if it was heavily smoked in and then someone doused the car in heavy but cheap perfume. Despite airing car out, had to drive windows open for entirety of rental time.Radio was set to deafening level when first getting into the car and speakers sounds blown out.Vehicle had no wiper fluid, indicating no vehicle maintenance or wellness inspection completed between users. Car dealership was kind enough to refill as location had no fluid on site.Employee on hand not receptive or acknowledging status of vehicles interior condition when car returned.Informed dealership that arranged the rental that my patronage for service and repairs would be terminated if asked to get another vehicle from this entity.
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February 2023 by Laurie Roy
Horrible customer serviceThe girl at the counter was so rudeWanted to charge fees that were never told attime of reservationWhen I told her I arrived by Uber she could care less about my ability to get back home...."Have a nice day" she said as I walked out the door with no way home. She was so rude and disrespectful she never once told me about the $500 security deposit that would be placed on my card for 15 days even though I spoke to her three times that morning to make sure I had everything I needed before arriving.
