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July 2024 by Craig McLaughlin
Oil change quick in and out
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February 2024 by Janet Hardwick
Great experience here with my Yukon. They went above and beyond to get to the bottom of an odd issue. Never once did they doubt what I described and in the end got it fixed and corrected. Thank you!!
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December 2023 by Matthew Carey
Won't buy a Car from anyone but Brandon Moore. Brandon is honest and upfront. He will do everything possible to be fair with you.
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December 2023 by Michael B
Love this place!
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November 2023 by Gustav M.
Service department running a scam. Took my truck in for warranty work. Which they fixed, but they found all this other random shit wrong my truck. Shocker. Here's the deal. The person you speak to at the service counter is called a service writer. They get commission on the work that they write. And a lot of times it's not needed in the first place. My service writer said I needed to spend $1500 to fix an exhaust clamp. The part was $45. Won't go back. Ever.
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November 2023 by Tom K.
July 24th I took my GMC Terrain in for service due to a reduced engine power message appearing on my screen. - I spoke with Tom in Service who ran the diagnostic codes and informed me they would have to have a technician look at it and give a quote. - He called later in the Day and said it was just some loose bolts that were creating the error code and was an easy fix, while he has it though he recommends a few maintenance tune ups since the car is at 120,000 miles. - Recommended in this was an oil change, rear breaks, and other miscellaneous tune-ups. - Knowing we are driving for vacation on 8-18-23 I said go ahead and do it all so the car will be good to go for the road trip. - Work was done later that day, I paid and drove it home. - 2 Days later I noticed a giant pool of Oil on my garage floor. - I Called the service center and was not able to get anyone to look at it until Monday July 31st. I took it in immediately. Tom In service was on Vacation so I spoke with Jeff, showed him the pictures on my garage and he was surprised with how much oil was on the floor. - I left the car there for them to assess the damage and why it was leaking. - He called later and said they need to put a dye in the oil and have me drive it for 500 miles and then return it so they can locate the leak. - After the 500 Miles I returned and Spoke with Tom again and explained what was going on since my first visit and the fact that there was nothing wrong with the oil pan and have never had an oil leak until after they did an oil change and this tune up maintenance. - He said they would have a technician look at it and call me with an update. - I received a call from Tom on the morning of August 11th where he told me the Oil Pump was failing and it would be an additional charge. I asked if this had anything to do with the leak which is the reason I had it back at the service center. He stated no and said he would have to check with a technician to see why its leaking and would call me right back. He called back 5 min later and stated that the oil pan was leaking and it would be a third additional charge and asked if I wanted to approve the work - I stated absolutely not and that I would be in the office later that day to get my vehicle. - I arrived and asked to speak to the Service manager who was there at the time and I sat with Robert. - I went over the entire issues and the fact that your company had my vehicle in for what was going to be tightening loose bolts to clear the engine power reduce code and now I have a leaking oil pan and the oil pump is failing. - He looked into the paperwork on what procedures were done and noticed that the loose bolts was the original issue and that I approved all the other work as an add on for general maintenance. - To my surprise he stated that the engine codes for the oil pump (P060DD and P0521) was not an issue on my original visit and only appeared after the oil change and subsequent leak. - He said if I got the work done he would get his eyes on it and let me know if it was possibly an error on a technicians part that caused the leak. - I was apprehensive because of the fact that I did not trust Cheshrown staff at this point with my vehicle. - He assured since I had already spent the original invoice that they would be able to help out some with repair costs on the new damages. - I agreed and set up an appointment for the 1st time slot available which was Wednesday Morning. - I dropped my vehicle off and they did the work. I received a call on 8-17-23 that it was ready to go and they were there until 5:30pm to pick it up. - I arrived at 5:06 to be told nobody was there to talk to and that my bill needed to be paid to take the car. - Needing my Vehicle to Drive for vacation that following day I paid the invoice and took my Vehicle. I wrote an email about my experience and was told to call the Monday back from Vacation. I did so and was Told Robert was out of the office and nobody could help but I could try back another day. I then proceeded to make around 15 calls the following 2 weeks to always be told
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October 2023 by Benjamin Tizzano
We were in a pinch and James in service got the vehicle in and completely taken care of for us on very short notice. Drew & Connor in parts were also extremely helpful with some time sensitive parts. They were able to track down parts that I wasn’t able to find available online (or anywhere else) and had them to me promptly. Top notch customer service all around and a team that goes out of their way to make sure you are taken care of!
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August 2023 by Julie B.
Very poor customer service once the truck was purchased. My sunglasses were left in my car I traded in due to being rushed to purchase. We even asked about putting down a down payment to hold the car and come back 2 days later to fill out all the paperwork as it was almost closing time and we had things to due still that night. The sales person said no they could get it done that night still, the finance manager was not even ready as he thought we were going to come back too. Well in all the rush, my sunglasses got left in the sunglass holder. When I called the sales person then ghosted me and never returned my calls. I have spoken with a manager now a month later and they did nothing for me!
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July 2023 by Ellen Davis
Had a recall on my truck. They were great and completed this service in the time frame they gave . Nice waiting area with food and coffee.
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July 2023 by Jon E.
This dealer will never call you back! I was quoted 10 days on a repair then 10 days later no call or text. I had to call continuously on the 11th day asked for ever manager never picked up the phone got a text later that day with a parts status and then a follow up call. They had no idea why I would be upset. it is NOW 14 DAYS and still no update. they just said that they will have the service manager call me. I was looking to buy a brand new Tahoe looks like I will be heading to another dealer!!!
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June 2023 by Marjorie L.
Excellent customer service. Competitive pricing and quality people make this dealership well worth the drive to Deleware. You won't regret it. A special shout out to Joe Maslar. It's our second experience with him, and we are very satisfied customers. Ask for Joe!
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May 2023 by TJ
Terrible service. Made an appointment to have my BCM programmed. Explained to the tech over the phone exactly what I wanted and they said no problem, bring it in. Brought it in and suddenly they can't do it. I was understandably upset after waiting 90 minutes but the advisor informed me that the people answering the phones can't know stuff about servicing vehicles so it's not their fault.I feel like the people answering phones should know what they're talking about, so that was a weird issue. Will not use this Dealer again since their workers do not understand the stuff they are working with.Service: Electrical
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March 2023 by Trish Starrett
Chesrown is the best
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January 2023 by Russ Sine
I have bought 3 brand new Chevy trucks there and 1 used GMC 2500 HD... All been awesome truck's... The service team is the best around, IMO. Even the New service writer I had this last service, was on top of his game ?. Took his job very seriously. Job well done ✅??
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January 2023 by Abby H
Great buying experience but trying to get a service appointment or anyone to call back is awful. Not what was promised when I bought the car, read fine print and you’ll be fine.
