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January 2024 by Vanessa Ward
Bought a car there recently and have had nothing but trouble with the car. Finally took it into another dealership to do a once over. Chesrown either didn’t do a good clean sweep of the car before selling it again or they did and didn’t fix the problems they found! I can’t stand car dealerships who are just straight greedy. Would not recommend this dealership to anyone.
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November 2023 by Gustav M.
Service department running a scam. Took my truck in for warranty work. Which they fixed, but they found all this other random shit wrong my truck. Shocker. Here's the deal. The person you speak to at the service counter is called a service writer. They get commission on the work that they write. And a lot of times it's not needed in the first place. My service writer said I needed to spend $1500 to fix an exhaust clamp. The part was $45. Won't go back. Ever.
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November 2023 by Tom K.
July 24th I took my GMC Terrain in for service due to a reduced engine power message appearing on my screen. - I spoke with Tom in Service who ran the diagnostic codes and informed me they would have to have a technician look at it and give a quote. - He called later in the Day and said it was just some loose bolts that were creating the error code and was an easy fix, while he has it though he recommends a few maintenance tune ups since the car is at 120,000 miles. - Recommended in this was an oil change, rear breaks, and other miscellaneous tune-ups.- Knowing we are driving for vacation on 8-18-23 I said go ahead and do it all so the car will be good to go for the road trip. - Work was done later that day, I paid and drove it home. - 2 Days later I noticed a giant pool of Oil on my garage floor. - I Called the service center and was not able to get anyone to look at it until Monday July 31st. I took it in immediately. Tom In service was on Vacation so I spoke with Jeff, showed him the pictures on my garage and he was surprised with how much oil was on the floor. - I left the car there for them to assess the damage and why it was leaking.- He called later and said they need to put a dye in the oil and have me drive it for 500 miles and then return it so they can locate the leak.- After the 500 Miles I returned and Spoke with Tom again and explained what was going on since my first visit and the fact that there was nothing wrong with the oil pan and have never had an oil leak until after they did an oil change and this tune up maintenance.- He said they would have a technician look at it and call me with an update. - I received a call from Tom on the morning of August 11th where he told me the Oil Pump was failing and it would be an additional charge. I asked if this had anything to do with the leak which is the reason I had it back at the service center. He stated no and said he would have to check with a technician to see why its leaking and would call me right back. He called back 5 min later and stated that the oil pan was leaking and it would be a third additional charge and asked if I wanted to approve the work- I stated absolutely not and that I would be in the office later that day to get my vehicle. - I arrived and asked to speak to the Service manager who was there at the time and I sat with Robert. - I went over the entire issues and the fact that your company had my vehicle in for what was going to be tightening loose bolts to clear the engine power reduce code and now I have a leaking oil pan and the oil pump is failing. - He looked into the paperwork on what procedures were done and noticed that the loose bolts was the original issue and that I approved all the other work as an add on for general maintenance. - To my surprise he stated that the engine codes for the oil pump (P060DD and P0521) was not an issue on my original visit and only appeared after the oil change and subsequent leak. - He said if I got the work done he would get his eyes on it and let me know if it was possibly an error on a technicians part that caused the leak.- I was apprehensive because of the fact that I did not trust Cheshrown staff at this point with my vehicle.- He assured since I had already spent the original invoice that they would be able to help out some with repair costs on the new damages. - I agreed and set up an appointment for the 1st time slot available which was Wednesday Morning. - I dropped my vehicle off and they did the work. I received a call on 8-17-23 that it was ready to go and they were there until 5:30pm to pick it up. - I arrived at 5:06 to be told nobody was there to talk to and that my bill needed to be paid to take the car. - Needing my Vehicle to Drive for vacation that following day I paid the invoice and took my Vehicle. I wrote an email about my experience and was told to call the Monday back from Vacation. I did so and was Told Robert was out of the office and nobody could help but I could try back another day. I then proceeded to make around 15 calls the following 2 weeks to always be told no one
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October 2023 by John Stults
Service was fast and driving was much better. Only complaint is that there weren't any notes as to what the diags found or any corrections made. No details but not worth a star deduction imo. A suggestion though.
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August 2023 by Julie B.
Very poor customer service once the truck was purchased. My sunglasses were left in my car I traded in due to being rushed to purchase. We even asked about putting down a down payment to hold the car and come back 2 days later to fill out all the paperwork as it was almost closing time and we had things to due still that night. The sales person said no they could get it done that night still, the finance manager was not even ready as he thought we were going to come back too. Well in all the rush, my sunglasses got left in the sunglass holder. When I called the sales person then ghosted me and never returned my calls. I have spoken with a manager now a month later and they did nothing for me!
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July 2023 by Dawn Stillion
Great dealership to deal with. No hassle. I will come back when I need a newer car.
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July 2023 by Jon E.
This dealer will never call you back! I was quoted 10 days on a repair then 10 days later no call or text. I had to call continuously on the 11th day asked for ever manager never picked up the phone got a text later that day with a parts status and then a follow up call. They had no idea why I would be upset. it is NOW 14 DAYS and still no update. they just said that they will have the service manager call me. I was looking to buy a brand new Tahoe looks like I will be heading to another dealer!!!
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June 2023 by Suzanne Cromlish
We received OUTSTANDING service at Chesrown! Tom, our salesperson, gave us his cell number, and we were able to finalize a deal with him on our car when the dealership was closed! Amazing! Then, when we took it back for our 1st oil change, it was FREE...and they rotated our tires, too, at no charge! What a pleasant surprise! We are hooked on them now!
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June 2023 by Marjorie L.
Excellent customer service. Competitive pricing and quality people make this dealership well worth the drive to Deleware. You won't regret it. A special shout out to Joe Maslar. It's our second experience with him, and we are very satisfied customers. Ask for Joe!
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July 2022 by Ellen M.
Pros:Convenient location off 23Easy to schedule service appt.Generally fast serviceService agent comes out to waiting area and provides update if neededYou are given a way to text while you waitClean waiting room with refreshmentsCons:Service people seem unengaged and not terribly welcomingI can't stand when my car comes back and the seat is all the way back and my stuff is on the floorPrices seem a bit high, but my car is a fleet vehicle and I'm required to go to a dealership. I wouldn't come otherwise.Pro tip:Call ahead for your appt; they generally have lots of openings for routing maintenance
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March 2022 by Adam R.
I purchased my 2007 GMC Yukonn Denali from Chesrown Chevrolet at the beginning of 2021. It was preowned and looked to be in very good condition. The salesman, Mike, told us that Chesrown's preowned cars all go through a 130 point inspection, and told us that they had given the Yukon a complete tune-up, including replacing all the plugs and coil packs, as well as performing the 150,000 mile servicing, which supposedly included replacing the timing belt. After a week, the truck started running loud and rough, and Chesrown's service dept squeezed me in 2 weeks later.Two weeks and 4 hours later, the service tech told me that the plugs and coils were completely gummed up and needed to be replaced. I had only put 300 miles on the truck in the 2 week period, making it impossible for Chesrown to have replaced the plugs and coil packs, as they told me that they did. The SALES MANAGER told me that there was nothing they could do, and then proceeded to charge me almost $1200 for the parts THAT THEY SAID THEY HAD REPLACED. Like a schmuck, I paid and kept the truck, not thinking about any other things that Chesrown may have misrepresented, or just plain lied about. Four months later, while getting gas, I noticed that the paint was bubbled around the filler nozzle. When I rubbed it, the paint flaked off along with the underlying rusted body metal. The fender had obviously had a rust issue, and instead of repairing it correctly, either Chesrown or the prior owner had put a SPONGE beneath the rusted-out area, covered it with bondo, and painted it. So now I had a loud truck with a perforated rear quarter panel.In the year since, the truck has run rough despite regular servicing. I finally decided to sell it and took it to my mechanic to correct what I thought was an exhaust leak. My mechanic told me that it would cost at least $4,000. The list he gave me included cracked manifolds, sheared manifold bolts, rack and pinion and power steering needed to be replaced, and the transmission lines were corroded. My mechanic said that the truck had to have been in a major collision, which was undisclosed.Without rambling on, I found Chesrown to be dishonest, unreliable, and unwilling to make right a bad situation. I would never purchase or service a car from this dealership, who view customers as a disposable commodity. The sales manager was inflexible and did not seem to care that his salesman misrepresented the state of the truck. Both his demeanor and his lack of responsiveness screamed "Tough shite". So, when it comes to purchasing a car, let the buyer beware. And let the buyer also beware of Chesrown Chevrolet Buick GMC.
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March 2022 by Alyssa Lynch
This is the most dishonest dealership out there...they say and print on paperwork all the right things about excellence service at every turn and goal to satisfy every customer..but that is NOT the case!! I have had a couple of incidents, one where I would make an appointment and drop off my car keys in drop box and never got a call and when I called to find out why, they told me they had forgot about it..no excuse, I wasted my whole day. Then they told me my brakes and rotors were really bad and needed to be replaced..since I am a woman, I am sure they didnt think I could do them myself, which I did and after I bought everything to do them found out my old brakes still had alot of wear left on them and rotors didnt even need to be replaced. Then I had a free oil change coupon, that had no expiration date on it and it said "Bring this ad in for a free oil change, courtesy of chesrown chevy buick gmc". I scheduled the oil change and when I went to the cashier and gave them the coupon, they told me they no longer accepted that coupon. So I had to pay $85 (which is ridiculous), thinking it was going to be free. I called and talked to they customer service manager and the GM and they both refused to honor it!! I will NEVER go back to this dishonest, crooked and poorly run dealership ever again...and god help anyone thinking about buying a car from them.
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March 2022 by Alyssa L.
This is the most dishonest dealership out there...they say and print on paperwork all the right things about excellence service at every turn and goal to satisfy every customer..but that is NOT the case!! I have had a couple of incidents, one where I would make an appointment and drop off my car keys in drop box and never got a call and when I called to find out why, they told me they had forgot about it..no excuse, I wasted my whole day. Then they told me my brakes and rotors were really bad and needed to be replaced..since I am a woman, I am sure they didnt think I could do them myself, which I did and after I bought everything to do them found out my old brakes still had alot of wear left on them and rotors didnt even need to be replaced. Then I had a free oil change coupon, that had no expiration date on it and it said "Bring this ad in for a free oil change, courtesy of chesrown chevy buick gmc". I scheduled the oil change and when I went to the cashier and gave them the coupon, they told me they no longer accepted that coupon. So I had to pay $85 (which is ridiculous), thinking it was going to be free. I called and talked to they customer service manager and the GM and they both refused to honor it!! I will NEVER go back to this dishonest, crooked and poorly run dealership ever again...and god help anyone thinking about buying a car from them.
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February 2022 by Ann English
HORRIBLE customer service and useless service department. Bought a lemon there and had to go through the lemon law process with Chevy after the service department couldn’t fix the problem. The owner/GM was extremely unprofessional, rude, and condescending. I will never again buy a GM product after such a horrible experience with Chevy and Chesrown.
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November 2021 by Michelle Kelly
Very poor communication, between our dealer and us. Price was different on car then listed, they didn't want to give us the listed price on car. No oil change, didn't want to put gas in the vehicle. When they did give us the car for price listed. The dealer told us her was taking a loss from his commission for the wrong price listed.
