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July 2024 by Heath Clawson
Never have enough tellers working. Good luck getting in the ATM or outdoor teller if ur driving a truck.
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July 2024 by s b
My husband and I visited this Chase branch to get a cashier's check, and unfortunately, we had a disappointing experience. The customer service agent informed us that the restroom was closed, but mentioned a staff restroom as an alternative. When she asked a colleague (an older white gentleman), he rudely declined, stating it was closed. As a visibly pregnant woman, I found this lack of consideration disheartening, especially after being a loyal Chase customer for years. It's important for businesses to prioritize customer care and accessibility.
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June 2024 by K.J. Hastings
Walked on to open a savings and checking account. Wasn't greeted and was ignored by not one but two bankers who were not serving anyone. I finally asked a teller how to open an account and was told I needed an appointment but she would check. The bankers ignored her too. Eventually she flagged one down but he said he didn't have time. Teller offered to make me an appointment "in a minute" but I walked out noting I'd go elsewhere.
Not treated this way down the street at PNC. Fair enough on needing an appointment, but the way the bankers treated both the teller and I is a huge red flag.
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April 2024 by Sai Teja Konjerla
I was here recently to open a bank account. Andrew, who helped me was fantastic. The process was quick and easy and the staff were wonderful. Definitely recommend this branch.
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March 2024 by Michael Moffatt
Sheila Triplett was absolutely fantastic. I had to set up three accounts and it was such a smooth process. I had complicated hurdles that she was able to address quickly and efficiently. I'm glad to be a Chase bank member!
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March 2024 by Nancy Wagner
I went to the Delaware branch for a cashiers check. The teller, Janki, was in training and very friendly. She needed support from the lead, Drew Carpenter, with a few questions. He was very short and condescending towards Janki. I questioned the fee for the check and she offered to check with Drew. He came over and said “the fee is the fee” If I wanted to change the type of account I have I can talk to a banker. He treated her as if her questions were stupid. I felt terrible for Janki - I would hate to be treated the way she was. I will make the short drive to Lewis Center or Polaris before I go back to the Delaware branch.
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December 2023 by Morie B
I scheduled an appointment on 12/1/23 for Saturday 12/9/23 at 12:30 and they called me on Friday evening 12/8/23 to ask me to either come early morning or the appointment would be cancelled stating that they have 2 appointments scheduled tomorrow with a gap between them and their manager stated to cancel both of them if we don’t change appointment to an earlier time!!! Awful customer service, how are you keeping your doors open dismissing clients like this?
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November 2023 by Ron Gaudio
I have been banking there for twenty years and have always received the most friendly and competent service by tellers and bankers.
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October 2023 by Lauren Mears
The friendliest staff! Always receive great service.
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October 2023 by Abbi Harmon
Opened a new account yesterday. I worked with Shelia and she was fantastic helping me open my account. I really love how easy the process is. The added credit monitoring and wealth planning is super helpful. I really needed a more local back to do business with and this was a great experience.
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July 2022 by Barry McGraw
Adding Chase to the list of organizations I wont be doing business with!
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June 2022 by terry Williams
I went to the Delaware, Ohio branch for Chase bank this morning to cash a check from my deceased mother's estate for which I had a small estate affidavit that had been prepared, and filed by an attorney and signed off on by the judge so I could take it to my bank and cash the check. The teller consulted with two other staff in the bank and I was told I would have to open an estate account in order to cash the check. They said it was bank policy and they could not deposit the check in my Chase account. Since Mutual of Omaha could issue me a check in my name if I faxed the affidavit to them, I thought I would try another Chase bank as the attorney said it was" ridiculous that they would not deposit the check." Sure enough I called another branch, took my small estate affidavit in and they deposited the check in my bank account with no problem. They said they see the small estate affidavits frequently. He said that the affidavit should have been accepted since the check was under the $5000 limit after which I would have needed to open an estate account. Staff at the Delaware branch were NOT helpful and were rude to me. Even after I called them later and told them I had deposited the check at another branch as the paperwork was deemed to be correct, she again told me that I had not had the right paperwork prepared. A small estate affidavit IS the right paperwork for smaller amounts of inheritance to be processed. You can look that up on line! I will NOT return to this bank in the future for any important banking since they seem to lack knowledge, do not seek guidance for issues they are not familiar with in order to provide customers with correct information and lack customer service skills.
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March 2022 by William Harding
Friendly, good service
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January 2022 by Liz Stupka
Very nice staff with quick service! Will return again for assistance. Thank you!
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April 2021 by C Dean
This staff will lose a 17-year Chase customer. Walked in to find 3 bored employees, including one wearing a suit at the desks where I have opened past accounts. No customers in sight. The suit would not help me, pointing that I have to talk to the tellers. Then the teller says no one will help me because I do not have an appointment. Since when, Chase? Are you serious? I have 6 Chase accounts and was trying to open a seventh. Not one Chase employee at this branch would lift a finger. I was the only customer there. I asked why they were making it so hard for a longtime Chase customer to open a new account. She replies again, only people with appointments for later dates will be helped. I will not have an appointment when I show up to close all my accounts either. Why would anyone put themselves through such a hassle to give a bank new business? If you're looking for a bank that will take care of you, you have been warned.
