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August 2024 by Domingo Pina
Worst delivery service available. Would not recommend.
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May 2024 by Hayden Tarkington
Alright UPS I’ve had enough, you guys delivered 2 packages to me, both did not show up on time like it originally should have. Secondly…I paid…$40 FORTY DOLLARS FOR OVERNIGHT SHIPPING TO MY HOUSE BY NEXT DAY AT 5:30 pm est…get a notification your order has shipped from DEFIANCE IT WAS ON THE TRUCK…get a notification that it wont be delivered until MONDAY…YOUR KIDDING RIGHT….NOW I HAVE TO WAIT THE WEEKEND…I expect for someone to reach out to me because this is NOT ACCEPTABLE..
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January 2024 by Honesty Soto
My package was supposed to arrive 2 days ago and yet for the last 2 days they keep saying that they attempted to drop it off at my business which is my home address very interesting just like they keep saying that the business was closed which is funny how they never even stopped at my house and they're automated service is absolutely no help and neither other Representatives that you might be able to talk to but it's going to be hell on Wheels to talk to anybody at UPS
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December 2023 by Jamie Bullinger
They refuse to deliver my package after doing a claim and contacting 3x. Saying my address needs suite and or apartment number. This address same past 8yrs. It's in country on 5 acre land moble home. . It was to be delivered 18th Dec as of 21 still they have it can't get it no way to at this location.
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December 2023 by Honesty Marshall
My package was supposed to arrive 2 days ago and yet for the last 2 days they keep saying that they attempted to drop it off at my business which is my home address very interesting just like they keep saying that the business was closed which is funny how they never even stopped at my house and they're automated service is absolutely no help and neither other Representatives that you might be able to talk to but it's going to be hell on Wheels to talk to anybody at UPS
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December 2023 by A Snyder
JESS- This review is regarding you specifically. Are you incompetent? Inconsiderate? Possibly both. 2 packages you delivered to my mom's house today. It's raining so you thought it was a splendid idea to put 2 electronics shipped in original cardboard packaging on muddy wet grass out near the road where everyone could see the contents. Instead of walking 12 feet to the door to put them on concrete. Concealed from the front of the house and a busy street. . Listen we are all burnt out. Everyone is short staffed but if your very well paying job isn't enough for you to show some integrity here is a piece of advice. Leave it... If you don't care about the patrons you serve, the packages you deliver, the cost of goods or the money it costs to have anything shipped then find a different job. I'm tired of bottom of the barrel, bare minimum service being looked at as acceptable. You may think we'll as long as she got her items it is enough. Prefer to have working items in packaging acceptable enough to present a gift worth a few hundred bucks in.
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October 2023 by Shawn Herron
What can I do if my order is been delayed and I keep missing it because of my work, how can I get it please
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September 2023 by Alex Canales
You can only pick up packages between five and seven p.m.
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July 2023 by Kelsey Wulff
I dont know why they decided to stop delivering to an entire area code after 30 years but now I’m out $150 and packageless. What’s the point of being a delivery service if you don’t deliver. This hasn’t been a problem until a few months ago. And even if it is a new policy, why weren’t we told ahead of time so we could prepare. Bring Troy out of retirement.
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June 2023 by C&F Hauling and Junk Removal (C&FHJunk Removal)
This company is absolutely terrible. They hire drivers that steal your packages contents, they have zero ethics or morals when conducting business and are now holding our mail for days to weeks at a time claiming there drivers are refusing to deliver our packages after i had to file a police report and a BBB complaint for theft against them. We now must drive almost an hour to obtain any mail that unfortunately is forced to come through these thieves without ever knowing if our packages are actually there because they allow there driver to hold them on his truck for days to weeks at a time. And we are not the only ones they do this to..if you do your research you'll see they have done this to many others. UPS commits Mail Tampering on daily basis and we are currently a victim of this. Ive had to request anyone we do business with to use Fed Ex or USPS in place of these criminals .
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March 2023 by Happy
They throw your packages without regard for the stuff you are shipping.
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March 2023 by Shiloh Shoemaker
I called to inquire about a fairly expensive package I was having delivered and the fact that I wasn't sure if I'd be home for the delivery. I had questions around the different possible situations and the representative I spoke with was very pleasant and very helpful. She was able to give me solutions to any of the potential issues should I not be home for the delivery. This was a great experience in customer service and general kindness. To that representative, Thank you!
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March 2023 by Scott Powers
This Ups in particular is about the worst place to ship anything though. Seriously, choose any other means to ship your package or to get your package shipped! You will start with expecting your package that morning through the UPS tracking that they provide, and then watch as that morning time slot slowly gets pushed back, and back, and back some more. Sometimes you won't even get your package the same day. Use FedEx, hell use snail mail. I'm sure you will get your packages in better condition, and in a more on time manner! UPS Sucks!
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February 2023 by B Lloyd
UPS in Defiance OH is 3/3 for us. The last 3 packages delivered by UPS went to 3 different wrong addresses in our town. We typically get on-time and friendly deliveries from the post office, FedEx or Amazon. Whenever it's UPS, we know we're in for trouble. I filed a claim with UPS after they reported the last package as "delivered to your front door." Someone brought it over several days later when they realized it was not theirs. I called UPS to report it found but could not get through their robotics. There was no way to speak to a person. Fortunately, the seller was easy to contact. I told them it was received and advised them against using UPS in the future.
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February 2023 by Tammy Furrow
They have been great on deliveries and are here when they say I never had a complaint. They are better then the other company that sez they will be there and then they are couple.days later
