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November 2023 by Jason Valvoda
Very disappointed with the dealer drove 3 hours and was promised it would be worth my time and would get a great trade in better then any other place and the trade I'm valued was no better then any other place which pissed me off for driven 3 hours and they did not want to offer anymore did not even try to do anything which made it worst basically what his paper said is what he was given me they just did not want to help and was getting no more trade in value then any local place to me it would of been better if they said hole on let me see if we could do something so we can make this deal but not a damn thing handed my keys to truck and walked out messed up
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November 2023 by Bryan Kennedy
By far the worst dealership I’ve experienced. Took a truck on a test drive, it had absolutely no brakes and they claim they can’t find anything wrong with them and refuse to fix it. Customer service was terrible. Salesman had a terrible attitude and they act like they could care less what their customers say. If I could give 0 stars I would.
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October 2023 by Margaret Nafziger
Very disappointed with my service and more upset about the charges. My car was not fixed… actually worse when I left than before I brought it in yet I paid $727 for a sensor and diagnostics. I was told and expected $453 and thought it would be fixed. Probably never see me back there againYou said we’d be hearing from your mechanics… never heard a thingTook it to the mechanic where the fuel pump that your guys said I needed was still under warranty… it’s fixed nowBut your mechanics let some wires disconnected and the sensors were all messed up… had to all be reset. Honestly I don’t know what to think. I consider you a friend Joe and I realize you run a tight ship there…at your dealership… I hold nothing against you personally and hope the best for youSincerely.. Margaret Nafziger
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October 2023 by Susan Craft
Had new tires installed on my vehicle this week. I can't stress enough how much up and beyond Edger Rueda and the rest of the service team went to make it super easy, picked my car up from home, found me a super good deal on 4 tires and an alignment, washed my car and swept it out, helped me redeem my rewards gm points towards my bill. Brought my car back to me. Thank you all. They have my business for sure.
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September 2023 by Mucki Sobania
We drove 1.5 hours to see a truck we were assured was on the lot only to get there and have them say it was under contract and in fact wasn’t even on the lot. They knew we were driving in from Michigan, a heads up would have been appreciated. We wasted 3 hours of our day. Would highly recommend training your sales people on communication and good business practices. The truck still shows up online on their website as well.
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August 2023 by Lynn Bly
Jeremiah is what customer service is supposed to be everywhere. Even though it was not ideal to have to spend almost $1000.00 on a vehicle I just purchased, he made the experience a positive one. I really like the text option to stay informed.
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August 2023 by Jeff Cantrell
Edgar Rueda (service advisor) went above and beyond to help us. We were on vacation and we were far from home when our transmission went south. We were told it would take several days to find a replacement transmission but he was able to find us one that day and we were back on the road the next day. The owner of GMC Stykemain also went above and beyond and loaned us a vehicle so we could take our camper to a campground for the evening instead of having to just sit in the parking lot overnight. Thank you GMC Stykemain for all your help!
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August 2023 by Stephen Horton
Visited on August 16th 2023 to look at a used GMC Sierra 1500. Vehicle was dirty and had 3000 more miles than advertised. Regardless of that I was going to buy it at their advertised price. I asked if they would make me a deal on a tonneau cover and they agreed to knock $100 off the price of one. I agreed and let them charge my debit card for said cover in the amount of $1236.00 instead of paying a deposit. Less than 24 hours later I was contacted by another dealer with a better price on a new Sierra with similar options. I promptly called and told them I was not interested in the truck but still wanted the cover. On Tuesday August 22nd 2023 I called the parts department and spoke with Matt. He said the cover would be in Wednesday or Thursday. After no communication, I called back Friday August 25th to check on the status and once again spoke to Matt. He informed me that the cover was now on backorder with no ETA. I then asked for a refund of the $1236.00 and he said I would have to be transferred to sales to work that out. After being placed on hold numerous times I was connected with Ethan Stykemain. He proceeded to tell me that the money was not for a cover but it was a non refundable deposit. Furthermore he acted as though we never discussed a cover with Emilio. (The salesman). We went around for a while and he told me to contact Joe Stykemain. If Joe is anything like Ethan, he's a lying crook. And that goes for Emilio in sales and Matt in parts too apparently. Why should I be punished for finding a better deal? Don't do buisness with these people. They're liars and crooks and do not deserve your buisness.
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August 2023 by sydney patterson
They are very nice people in the shop. They explain what they are doing and I couldn't ask for better service than what I get. They wash my car and do a really good job on the inside. Thank you
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August 2023 by Judy Piatt
Everyone at Stykemain is wonderful to work with. They answered all of my questions and very patient while financing was established. Well worth the 4 1/2 hour drive to get there. I will recommend them to anyone!!
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August 2023 by Ethan Bollenbacher
Ethan and Max were fantastic. Everybody we interacted with at the dealership were kind and pleasant and went out do their way to help assist you in the purchase. No pressure was felt at anytime to buy and buy now. Very customer focused atmosphere. Plan on being long time repeat customers. Love our new Yukon! Thanks again Ethan and Max, keep up the great work!!!
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July 2023 by Nancy Louraine
Appreciated the attention to the problem I was having with my Encore. Solved the issue. Provided me with vehicle to drive since my car was in the shop for several days. My thanks to Jeremiah Ramage and Daniel Gehring for solving and repairing the problem.
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July 2023 by Debra Jackson
Very professional and very nice people to work with. Susie, Max and Parker were all very helpful in the purchase of my truck they understood my needs and wants and they delivered.My check engine light came on and they were able to get it in and done under the warranty work in a timely manner.
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July 2023 by Dan Hohenberger
Fast & speedy service. Two appointments 3 days apart, probably the quickest & most efficient appointments I've had. Two thumbs up!
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June 2023 by John Hubbard
Edgar was extremely helpful and provided great service. I enjoyed my interactions with him. I came in for an oil change. However, the car was returned to me with a sticky and dirty wheel, shifter, and door handle. When I drove home, I had a low oil pressure warning with the gauge reading zero. I have been trying to troubleshoot what happened (if it was caused by the dealer). However, I am still investigating. I replaced the oil pressure switch, but it did not resolve the issue. The correct filter appears to be used and oil has been filled within range. I will change the oil to rule out the oil change was done incorrectly (e.g., faulty filter, incorrect oil, etc.).Update 5/21/2023: Changed the oil myself and the issue is not resolved. It appears the oil pump needs replaced. Updated star rating to three.
