Big Lots is a very clean store with nice staff. Customers find a surprising selection in the food section, including hard-to-find gluten-free items, and durable furniture. The store is fairly well-organized with a nice selection of items, useful for killing time or shopping. However, the website inventory is not accurate, which can be inconvenient. It remains a good place to shop, though sometimes items are out of stock or on high shelves where staff assistance is needed.