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July 2023 by Jim B
Unhelpful, arrogant and condescending.
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May 2021 by Paulene R.
I am so pleased with my investments. My money has increased by leaps and bounds. I totally trust Mike Forman and Terri Detrie. Thanks to their advice I am able to retire in comfort. Their advice and has been amazing. Paulene R .
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July 2020 by Hamlet A.
Do not use their brokerage services to trade, this is the worst bank I ever had to deal with when it comes to online trading. STAY AWAY!!!! I opened a brokerage account under my trust and started trading stocks. After some time, they required some forms and locked my account without calling me. At this point I have stocks that I cannot sell and they don't care. I sent in the forms twice, once through one of their branches and they have yet to call me back. They keep saying two to three business days and I have yet to receive any phone calls. It's been close to three weeks and I keep calling and trying to sell my stocks with no luck. I tried escalating this and getting a hold of that department to release my account so I can sell my stock but they will not transfer me over because there is no direct line. They don't care if your stocks tank and you lose all of your money. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! The thing is that I am not the type to go out of my way to write a review but their lack of caring and incompetence was just too much and I had to do something.
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January 2018 by Doug S.
I had my portfolio at the branch on Tice Valley for over four years, and in that time while the Dow rose 68%, the value of my holdings stayed FLAT, once I subtract the 2% annual fee. I think WFA advisers just park your money with an outside firm like Russell to manage and then forget about it. If there are just one or two advisers in the office, they can't spend the time monitoring the market that they need to. They cost me the opportunity to make well over $100,000. I finally got disgusted and moved my portfolio to a Morgan Stanley office in Silicon Valley which is much larger and really high powered. These people know how to allocate my assets, and in the first six months increased my portfolio value far more than WFA did in over four years. WF advisers are nice guys but pathetic performers.
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July 2016 by Shelly F.
Bad experience with Rich Umanzio. Had our portfolio there for a year. I called a few times and requested he buy on a down day. He didn't make the buys until 4 days later after the stocks had already recovered and then he bought more than the cash in the account could cover. He ended up having to sell other stocks just to cover what he had bought. Overall he managed to lose 7% for the year when the S&P only lost 1% .
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October 2013 by Janet W.
We had two bad experiences with Michael Marchi, who handled some investments for me and for my dad. The first thing he did when he took over my father's portfolio was buy shares in a company which was not highly-rated, but awarded $500 to the investment firm if they bought a certain number of shares. My husband noticed this and asked them why they purchased shares in this firm, rather than another which was more highly-rated. They never responded. Another time, I called Mike because I couldn't remember if I had taken the required annual distribution from an IRA account. He said he'd check on it and get back to me. Later a woman from his firm called to say my distribution check was being mailed. I took this to mean that I had not received my distribution earlier in the year. Later I realized that they sent me two distributions in error, so I lost about $400 by having to pay tax on the second distribution. Mike seems very personable and takes his clients to ballgames, but I don't think he has their best interests at heart. In the first instance his actions were self-serving and in the second, careless. Now Wells Fargo Advisors is charging me $40 per year to handle this account, so I will be changing to Schwab, where I will not be charged.
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August 2013 by Magen B.
This branch have great people work here. They know what is costumer service and I go only to this Wells Fargo.
