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April 2024 by Karen Penry
THE ABSOLUTE WORST CUSTOMER SERVICE! Every time I come here nothing is ready, the people behind the counter could not be more rude if they tried! They never take their lunch when the signs and phone messages say they have lunch so you just never know if they are open in the afternoon or not. They hound you about prescription questions that are None of their business. The wait times are insane. Heaven forbid if you have a question! I need a new pharmacy.
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March 2024 by Perry G
Their service has went downhill ever since the Covid pandemic. I realize that the pandemic messed everyone up, but it is not the scapegoat for everything. The Rx is no longer open on Sundays. They also are no longer open till 9 pm daily, now it's 7 pm. But that's only if they can pull another overworked pharmacist from a different store to work at the Smithville location. If they cannot find a pharmacist, then their pharmacy has to remain closed that day. Currently I am looking into switching pharmacies, but finding this is a nationwide problem Currently!
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December 2023 by M B
I come here all the time but the experience today when I sat the 1 item I was purchasing on the counter was gross. 3 female clerks. No one said a word. All shot me dirty looks because they had piles of cash ? all over the counter top doing a drawer. Super irresponsible handling of money it was everywhere, they stayed silent and then finished their money counting as my bf and I stood waiting to be acknowledged.Entire minute then they grabbed my TP and scanned it and one of them knocked an entire display of lollipops over and they all broke all over the floor. Get new people who don’t want a free paycheck because those girls are hateful toward a customer coming to buy products and don’t realize that’s how the doors stay open at a business and they are driving a customer of 36 years off!
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August 2023 by chris ryman
First off, I'm not one to ever complain and i believe i've only given like 3 bad reviews in my life but this Walgreens needs some management help. My immune system is compromised from stage 4 terminal cancer and i've tested positive for covid so my doctor called in Paxlovid and for some reason Walgreens couldn't fill the script because there was a glitch in there system i was told. Finally after sitting on hold for 30 min. when i called back i was told i could pay cash and get my script which i did, but as i was driving i wondered how many do i take in a day and i tried to call back and i was on hold until they closed. Today i woke up and started trying to reach Walgreen and was again on hold the first time for 24 min. and somehow the phone just disconnected so i waited about an hour and tried again, once again i was on hold for more than 20 min. so i hung up and called corporate and was told by them the store would be in contact within 24 hours at which time i would be pass the time limit for this medication, so at this point i just feel like theres no hope, but i decide to call the other Kettering store and the pharmacy answers right away and they put me on a brief hold and the main pharmicist gets on the phone and helps me right away. I thanked him so much. I realized after looking at the reviews that i'm not the only one who has had problems with 2600 S. Smithville Rd. Walgreens. I hope corporate looks at the reviews and gets this store turned around, because they are dealing with peoples lives when it comes to getting your scripts and this should be a big priority. If you've dealt with this pharmacy lately you know the wait times i'm talking about. I feel bad complaining, but its been a very bad experience, especially since my health depends on it.
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June 2023 by Nathan Miller
Rude employees, kicked me out for how I looked.
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June 2023 by Jessica Helke
They don’t carry caresource anymore
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April 2023 by Andy Gerspacher
Extremely pleased with the pharmacy service and the helpful positive attitude the staff has, I have found that it doesn't matter where you have you prescriptions filled there will likely always be a problem between your helcare provider, health insurance, supply chain for the medicine or some other link in the process.....the staff here genuinely cares, so treat them with respect and you will certainly be treated the same. Thank you Walgreens on Smithville!!
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February 2023 by Mom M
I finally decided to change pharmacy’s. There is always some issue. Closed for lunch, closed on Sunday. Store manager was talking with an employee at the photo booth instead of giving a helping hand where needed.The store is poorly organized, which goes back to management. Although, some of the staff are nice. It doesn’t make up for all the bad.
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February 2023 by Joy Lucas
Very clean . The floors shined.well stocked.staff all very helpful.
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November 2022 by Patricia Christopher
This is absolutely the worst pharmacy!! Never enough help. I got there 10 minutes early for my booster shot, as suggested, and with only 1 person ahead of me, it took 40 minutes to receive my shot... Picking up meds is almost as bad.
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November 2022 by Sidney Dean
Their signs state they have flu shots now available. Went and waited 10 minutes for them to tell us they won’t do it without an appointment. Don’t waste your time going in without calling first.
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November 2022 by Kathy T.
I used the online photo lab... Created a couple calendars. I thought that I had created the calendars at another Walgreens. Apparently I had used the one on Smithville. I called because I was ready to pick up the calendars... Someone by the name of angel answered the phone and was working the front registers. They were very busy I was checking people out but this person politely took the time to check my photos and find them because only one was found at the time. Very professional and very helpful. Although this Walgreens is slightly further away from the one that I generally use I will be frequenting this particular Walgreens because of angel ...thank you!
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October 2022 by Anne Elliott
They never have my medication ready or filled correctly. The pharmacy is often closed.
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August 2022 by Change America
This manager taunted me because a customer said I was messing with them! Basically after I spent my money, I couldn't wait for a ride (I got the video)
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August 2022 by Supreme Services
Called the police on a lady for sitting in the front waiting on her ride! I don't pay my tax dollars for this!
