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November 2023 by Abdullah Sheikh
Exceptional Recall Service at Voss HyundaiI recently had the pleasure of experiencing outstanding recall services at Voss Hyundai, and I wanted to take a moment to express my gratitude, particularly to Advisor Justin Clendenen.From the moment I walked in, the level of professionalism and customer service was truly exceptional. Justin Clendenen went above and beyond to ensure that the recall service for my vehicle was not only completed efficiently but also with a keen attention to detail. He took the time to explain the entire process, addressing any concerns or questions I had along the way.What stood out the most was Justin's genuine commitment to customer satisfaction. He not only ensured that the recall issues were addressed but also took the initiative to perform a thorough check of my vehicle to identify and resolve any potential issues. This proactive approach gave me confidence that my vehicle was in the best possible condition.Justin's communication skills were exemplary. He kept me informed throughout the entire process, providing regular updates on the status of the service and estimated completion times. This level of transparency and communication is a rare find in the automotive service industry.The overall atmosphere at Voss Hyundai was welcoming, and the entire staff seemed dedicated to creating a positive customer experience. It's clear that Voss Hyundai prioritizes customer satisfaction, and Justin Clendenen is a shining example of this commitment.I want to extend my sincere thanks to Justin and the entire team at Voss Hyundai for their exceptional recall services.I highly recommend Voss Hyundai to anyone in need of professional and customer-focused automotive services.
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November 2023 by Kate Hensley
I bought and financed a used car with this dealership. The salesperson Nich was very knowledgeable and accommodating to all my questions. I wasn’t thrilled with the first car I wanted to look at and Nich was able to show me two more cars within my price range, one of which was the one I bought. The man that helped us sign our paperwork also was patient and accommodating with questions. I never felt like this dealer was trying to pull one over on me. I would recommend all my friends and family use this dealership for their car needs. 5/5 stars!
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November 2023 by Louise L
Wow! I can't tell you how easy this whole process was! Less than 90 min and we were out the door and happy with our new Hyundai Kona Limited. Aziza was amazing, no hassle, no pressure. If you are looking for a new Hyundai look no further than Voss Hyundai!
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October 2023 by Tamera Geesling
Just purchased our third vehicle from Voss Hyundai and it was another great experience. Fred Jordan did a great job during the purchasing process and thoroughly explained all of the newest tech features. If you get a chance to work with him, you won't be disappointed. I've purchased quite a few vehicles over the years, but the Voss process has been the smoothest of all of my transactions. Thanks, and keep up the great work!
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October 2023 by Beth Borchers
This review is more about the service manager Mark Atwood then the business itself.I used them to take care of some recalls on my Veloster. Everything went smoothly until I left the dealership and noticed a substance splashed all over my windshield. It was very noticeable and I don't think I would have missed it had it been there before my appointment. I called in to let them know and was ask to bring the car back in. At that point Mark let me know that the underbody spray was black and whatever was all over my windows and body of the car was white. I insisted it was not there prior to my service visit and he said he would take care of it. When the car was complete Mark said he believed it was tree sap but still he did a great job cleaning it all off my car! THAT IS GREAT SERVICE!
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September 2023 by Dan Patterson
Just wanted to call out Mark Atwood for his OUTSTANDING customer service, communication, transparency and follow-through for us. We bought a low miles 2020 Palisade in late January (from another dealer) and when I took it to Voss for its 30k service, it was consuming oil.Mark walked me through the process of tracking oil consumption every 1,000 miles for 3 months and ultimately got approval from Hyundai for an engine replacement. The situation wasn't ideal and was inconvenient for sure, but working with Mark made it so much better as he always communicated and always followed through.We've had the car back for a couple months now and it's driving and running great. These things happen with all makes of cars, and I don't ever want to experience it again, but working with Mark through it all was overall a positive experience.Well done, Mark Atwood!
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September 2023 by The Life Of Antonio
Just wanna give a special thanks to service manager “Mark Atwood” & his GREAT SERVICE TEAM! My service advisor was Justin and let me tell how smooth and quick my service was. These guys are amazing! JUSTIN FROM SERVICE YOUR THE BEST ADVISOR I COULD NEED, KEEP UP THE GREAT WORK ATTITUDE.
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August 2023 by Michael Kuhl
Finally I purchased a 2024 Santa Cruz Limited after waiting for the pricing to get back to normal. I was big on the Stone Blue color for quite a while but lately it started to look boring to me and my wife didn't like the Hampton Gray. We narrowed down to Black or White. I searched dealer after dealer in the Cincinnati Tri-State area where I am from and most everyone had Sage Green or if the had White or Black it didn't have factory options I wanted (Fitted rubber mats and tow hitch). Most had stupid items on an addendum sticker like Window VIN etching (didn't that go away back in about 1999?) and everyone wants you to have that Pulse brake system ranging from $499 - $899 for the $30 box they splice into your factory wiring (no thanks). I expanded to north of Cincinnati in the Dayton area and found a white Limited with the mats and the tow hitch at Voss Hyundai in Centerville.I had the best car buying experience ever!I called and asked a few questions. 1) Is it on the lot? 2) Does it have any dealer installed options? And 3) Are you selling to people that live outside of the Dayton area. Some dealers were not for quite a while. After getting the answers of yes, no, and yes, we move forward with working the deal over text messaging. I got an outstanding offer on the trade value of my car ($2500 more than Carvana! and then did the financing paperwork online with their website. We completed the deal and I went the next day to pick it up.I spent less than an hour at the dealership signing paperwork, getting the keys, looking the vehicle over and back on the road!Kudos for Nich Wood in sales and Matt in Finance for the perfect no-hassle and speedy experience! Highly recommended!
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August 2023 by Ian R
Justin was able to fit me in without a prior appointment and perform a few recalls, replace a speaker and an overall check of the car before I head out for a cross country road trip. In and out in a couple hours (needed several things) with no issues.
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July 2023 by Bryant F.
Absolutely the best sales and service departments of any Hyndai dealership I have encountered. Bar none!
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July 2023 by Maggie O.
Brought my new Santa Fe to be serviced for not being able to adjust the passenger seat. Initially got an appt right away in April seat was working then 3wks later same problem can no longer adjust the seat. called multiple times to make an appt nothing available for months. Called again and told nothing until November. Availability is an issue here we took the car in and they said sorry we're short staffed we'll call you to try and get you in that was 6wks ago.
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July 2023 by Eric Kepley
This was the easiest, hassle free experience I've ever had purchasing a vehicle. Unlike another dealer we visited, Voss didn't push us to buy other gimmick products. In fact, they didn't pressure us at all. We love our Ioniq 6. Highly recommend this dealership.
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July 2023 by Pamela Church
Went here looking at a Santa Fe. While I ultimately decided on an Atlas Cross sport at another dealer I can't help but address the amazing service I received from the salesman Nick Saettel. He went above and beyond and really made us comfortable. I really hope that he knows just how impactful his kindness and great service were!
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July 2023 by Tosha Pointer
I had the pleasure of working with two of the most outstanding individuals at Voss Hyundai, my Salesperson Nick Saettel and the Finance Manager Mark Wuebker. Nick was extremely professional and courteous. He listened to all of my concerns and wants for my new vehicle or New to me vehicle. what I would like most with my interactions with Nick as my sales person is that he was a no pressure, sales person. He was honestly interested in the type of vehicle. I wanted and wanted to make sure that I was happy with my purchase. Nick also went above and beyond to ensure that I was happy with my purchase and never once made me feel that I was an inconvenience or that he had something better to do. Nick seems to genuinely enjoy helping his customers, and it shows in the way he treats his customers. Mark was equally professional and courteous, during all of our interactions. Mark even responded to a callback request due to questions I had about the extended warranty and service plan. Mark was very thorough and explaining the warranty, service plan and the gap insurance information during my purchase process. Due to my work schedule, which is highly unconventional Nick and Mark made this the most painless Auto shopping experience that I have ever had. I highly recommend Voss Hyundai and their staff to anyone in search of a new or used vehicle.
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July 2023 by steve shore
Just bought a new Santa Fe. Our sales person, Aziza, was very helpful. She took a lot of time going over the features with us and making sure to answer all our questions. She even followed up with us the next day to answer any additional questions. Great dealership that made everything a very smooth process for us. Highly recommend.