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February 2024 by Buffy Stover
I had service work completed on my vehicle. Excellent customer service and friendly staff. Shout out to Voss Collision Body Shop and Service!
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January 2024 by Robert Mauro
I had some questions about body work for my truck and the manager took time to talk me through the different repair options. He was very helpful. Thanks!
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December 2023 by Evan Johnson
Just had a very unpleasant experience with this shop.My vehicle was towed to this location after hours following an accident on a Monday(11/27). Realistically they wouldn't have been able to look at it until Tuesday(11/28) at best. I called on Friday(12/1) for an update and they informed me that they never received the vehicle but that they would check the lot for it. Of course no luck. Both my insurance adjuster and myself have called attempting to track the vehicle down only to be told that they have checked the lot several times and they dont have it.Today is now the following Tuesday(12/5) and my patience has finally run out so I drove to and searched the lot and found it myself. It wasnt hard which leads me to believe that nobody actually looked for it.When I notified the rude portly gentleman behind the desk that my car was in fact on their lot he said he had been looking for it and held up the paperwork. I replied "Its right there," and I pointed to it. It had literary been in eyeshot of his desk for an entire week. After interupting me several times to offer up some lame excuses he informed me that sometimes the drivers leave the keys in the car and sure enough, they did.I'm getting pretty annoyed by this point and am weighing my options when the portly gentleman from the office approached and started writing the VIN down. I told him my concerns and how I wasn't overly-confident in them at the moment and he got rude again. Told him to nevermind, I dont want you touching my car. I then had it towed to another shop to have the work done.Thats right, I'd rather pay for a extra tow bill out of my own pocket than deal with the rudeness and incompetence that was shown to me over the last week by this shop.For the record, the redheaded female was helpful and courteous during the short interaction I had with her.
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November 2023 by Taylor Lambert
I highly recommend Voss Collision center to anyone needing bodywork done on their vehicle. I was beyond upset when a guy ran into the drivers side of my brand new bmw with his RAV4. The entire drivers side of my vehicle I’ve had for 6 months was destroyed. Thankfully the Voss Collision Center at Cadillac was able to fix my vehicle and it looks just as good as the day I bought it! Huge thank you to Jake and Bill for making the entire process smooth and efficient. They got my vehicle back to me and looking brand new within a week of starting the repairs!
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September 2023 by Curt Bowman
Very professional in all aspects. Kept me informed in every process and procedure being done to my truck. Paint work was excellent in quality and color match. I would highly recommend Voss to anyone who loves there vehicle as much as I do.Services: Auto body & trim repair
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September 2023 by Leila cantrell
I had to have an estimate done on my car and although accidents are not fun Don Back helped the process be not so bad he was very helpful and knowledgeable, he took time to answer my questions and I greatly appreciate such great customer service it's hard to find anymore
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September 2023 by Dustyn McMaken
I dropped my vehicle off in July for front end damage including a prox sensor for my collision mitigation.I never got an estimate on when the vehicle would be done. Finalize 5 weeks later I hear it’ll be done on a Thursday afternoon then couldn’t get anything till the next day in the afternoon! Picked the vehicle up and seen “ac condenser coil” as a repaired item. My AC didn’t even work when I got the vehicle back ?? and none of the electronics even got touched and nothing was know about it ? I had to wait for like an hour to get my refrigerant recharged(still unsure if it was ever charged when I picked it up) Anyway I figured bringing my Honda to a Honda Service Center was the way to go but I sure was wrong. The paint jobs are pretty decent. I give them that. But if you’re super particular on the prep work in a paint job go to a professional body shopService: Auto A/C recharge
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September 2023 by Jason Barton
Dropped our Jeep off on a Monday for what I was told was a 3-4 day repair, and the labor on estimated was 12hrs.Never herd back from them so I called on Friday to see if it was ready and was told it had just been pulled in and started to be dissembled.Stopped in the next Monday, 1 week after I dropped it off and they had never touched it.Not only did they keep it for 7days without working on it, but lied to me about it!Very poor customer service!
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August 2023 by David K.
I had my car towed to Voss after an accident. I didn't hear from them for two weeks. I finally went and complained and they start to communicate somewhat. It's been a month and I still don't know when I'll get my car. Communication is poor and I question they are organized to be customer focused.Not worth the aggravation.
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July 2023 by Laura Frank
Very helpful, patient and kind with all different kinds of customers. I truly appreciated they’re open communication.
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July 2023 by Darin Moore
When I called to make the appointment, gave Voss my claim number which I thought everything would have been taken care of and ready for my estimate upon arrival ( since I was trying to do this on my lunch ) but no nothing was done and had to spend the time on hold to my insurance until we had an available representative available...almost 1:15 minutes down. Scheduled an appointment to drop off and was supposed to have an in-house Hertz rental set up on a Thursday upon a Monday drop off for timely convenience. Upon arrival, Hertz had no rental cars available ( seems Voss knew this when I came in ). Had to call Enterprise two doors down to come pick me up and take me over for a rental car. Unfortunately, Enterprise did not have any of my claim info and same process of waiting 20 minutes for a representative...finally got out out 2 hours later ( on a lunch again ). Unfortunately, the only car they had available was a van and it was booked the next day. They asked if I could bring it back the next day, I said I could not so they did offer to come to my work to switch cars which was convenient.3.5 days later ( for a small dime size paint/body repair ), I received a text confirming if I had picked up my car ( I had received no notification it was ready ). Called Voss and told me these texts were sent out in error and was something they were working on. The car was ready but still needed cleaned and paperwork.At the end of 4.5 days I received a call the car was ready, picked it up and start to leave and notice all my check engine lights were on and the computer check module door was hanging down. Went back inside, informed them of this...they took it back down to the shop ( once again the waiting game ), a gentleman came back up and said my O2 sensor was bad. I told them their was no warning lights on when I left this...I told them, you drove it away upon drop off and should have noted this...I asked why were you even in to the computer for a simple dime size repair on the rear bumper. I was told it's a standard check that they do. Okay...why was this not noted or told to me when I took the car? No explanation or offer to do anything else. The sensor evidently reset later that evening...which obviously their diagnosis was incorrect. Not a great experience.( Edit 7/19/23 ) By the way...regarding your below response that you feel there was still a problem...more than a month in and counting and the O2 sensor warning still has not returned. Guess time will tell...Still does not explain why if this is required why I was not told upon pickup or nothing on the receipt.
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July 2023 by A J
Facility is clean and well maintained. Took my car for an estimate, it was scheduled 2.5 weeks out. Waited for 45min and they just did the estimate based on exterior damage without looking underneath it. Hoping they have good technicians and do a comprehensive job. Let’s see how it goes. Fingers crossed ?Thanks for the prompt response Michael. Looking forward to your continued support in getting the work done.
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July 2023 by Mohannad Lafi
My recent experience with Voss Collision Center and Body Shop left me thoroughly disappointed and frustrated. I feel compelled to share my candid review in the hopes that others can avoid the same unpleasant encounter.To begin with, the customer service at Voss Collision Center was shockingly poor. The staff displayed a complete lack of professionalism and courtesy throughout my interaction with them. They seemed disinterested and unresponsive, making me feel like an inconvenience rather than a valued customer. Basic questions and concerns were met with indifference, and any attempts to seek clarification were met with dismissive attitudes.Unfortunately, the issues didn't stop at the customer service. The quality of work performed at Voss Collision Center was far below expectations. The repairs made to my vehicle were shoddy and incomplete. It was evident that corners were cut, and attention to detail was lacking. The finished product was riddled with obvious flaws and imperfections, missing clips from the inside of the trunk, they broke the rear center council and doesn’t stay in place any more, which left me questioning the competence and skill of their technicians.I was told that the car was in the detailing department once i got the it it had dust all over the car inside out from the work they have done it was never cleaned.Moreover, the promised turnaround time was not honored. I was given an estimated completion date that was repeatedly pushed back, resulting in unnecessary delays and inconvenience. It was as if my time and schedule were of no importance to them, causing unnecessary disruptions and further frustration.In summary, my experience with Voss Collision Center and Body Shop was nothing short of a nightmare. From the lackluster customer service and substandard repairs to the broken promises and overpriced services, I cannot in good conscience recommend this establishment to anyone in need of reliable and professional auto body work. Save yourself the headache and seek out a reputable alternative that values customer satisfaction and delivers on their promises.
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July 2023 by Carmel Morse
Lost my paperwork. Forgot to tell Hertz I needed a car. Trying to find me another rental car, now it’s wait, wait, wait, wait and I have to get to work. Don’t go here unless you want an ulcer.
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June 2023 by Shaye Crochran
Good on repairs but I made a apt for a estimate and when I arrived the person was on break after I waited there for 30 minutes already. Then was supposed to receive the estimate that same day and it's been 2 days now still with no estimate from them. Ridiculous especially when I made an appointment a week in advanced.
