Universal 1 Credit Union is highly regarded for its friendly and helpful service. Customers appreciate the personal interactions and patience of staff members, especially loan officers like Karen Gray, who is praised for being kind, detailed, and always available to answer questions. Many members, including those first-time homebuyers, have found the mortgage process to be easy and painless thanks to attentive staff. The credit union has a long-standing reputation, with some members banking there for nearly 50 years, even from far away. They are seen as an organization that truly cares about helping people financially, not just about profits. Members also express a desire for more convenient services, such as lock boxes at specific locations. Overall, Universal 1 Credit Union is viewed as a trustworthy and caring institution that provides great service and makes banking a positive experience.
We had a great experience arranging a mortgage to buy our condo in Washington, DC. We appreciated working with our hometown Dayton credit union, got a great rate, and had wonderful personal interactions with Karen Gray. Highly recommended.
April 2024
She is a very wonderful person to work with she covers all things you need to and is always available for any and all questions you may have
November 2023
For almost 50 years I have banked with your organization, even 1500 miles away. You have remained what a bank or credit union SHOULD BE ! The banks could learn from YOU ALL !!!
