-
March 2024 by Jeremy Hughel
Never seem to know what they’re doing, hardly ever friendly, and seem to complain about making shakes
-
March 2024 by Rachel Shively
Went to UDF tonight to get ice cream for my father's birthday, but had a terrible experience with an employee named Connie. Her rudeness is not a one-time occurrence; it's habitual. My mother refuses to enter the store if she sees Connie. She's told me I don't want what I order, criticized my reading skills, and today, she even yelled at my father on his birthday. This recurring behavior needs to be addressed. Numerous complaints about her performance indicate that our experience isn't unique. Please address this issue promptly, UDF.
-
March 2024 by Randy S
If you come in and Connie is working, leave and patronize another business. She hates you, she hates her life, and you will witness the soul of pure evil itself.If she is not there, come on in. It is clean, their ice cream is delicious, and their other employees will happily serve you.Imagine the taste of vomit in your mouth -- that is what you'll remember if you have to interact with her. Unbelievable.
-
February 2024 by Jordan
2 idiots working, didn't know where anything was. Ordered 1, 16oz malt and 1 16oz shake that we have been waiting for all week as part of our cheat day. Wasted time on frozen sugar milk. Udf used to be the best.
-
October 2023 by MJ Gibbons
I visited my neighborhood UDF for the first and most likely last time a few days ago. The only reason I visited UDF that day was because my husband had left my gas hand on E. Of course, I had only planned on getting gas, but I happened to see a picture of a strawberry milkshake on the door as I entered the store. The store was chaotic at best. As the lines dwindled down, I decided it'd be a good time to order that milkshake. After I ordered, the cashier began making my milkshake, and that's when a family of 5, mom, dad & 3 young children) walked up to the counter to place their order. They got the cashier's attention by telling her they all wanted double dip cones. Tell me why she stopped working on my order and began working on their order. Granted, making ice cream cones is relatively fast, but there were also 5 people who wanted double dipped cones, 3 of which were young children who wanted a different flavor for each dip... The cashier could have made them wait until it was their turn to begin with, but even after taking their order, she actually had the audacity to make their order first. One of her coworkers who had just clocked in; happened to overhear the convo and went to grab my milkshake. Needless to say, it took an extremely long time to make the family of five's order, so long that my milkshake turned to milk. The coworker remade my shake, but that was another 10 minutes on top of the 30 minutes it took to wait on the family of 5 who were actually in line behind me. I didn’t even receive an apology; let alone the refund I had for several times. The milkshake tasted terrible. The service was terrible.
-
August 2023 by Zane Wiley
I don't understand the 3.2 rating. The ice cream is good. The only actual issue with the place is the lids never stay on the soda, malts, or milkshakes
-
August 2023 by Mila Rayne
Im honestly disgusted at the staffs lack of customer service. I went to UDF for the first time in forever. This experience made me never want to go back. When we walked in the woman behind the counter was already being rude to the people in front of us. When she got to take my order she had such a horrible attitude. It’s really frustrating to see this isn’t a first time problem either reading other reviews & the owner replying saying they’ll fix it. Nothing has been fixed. This place clearly needs better management and nicer staff. Never returning here.
-
July 2023 by Mila R.
Im honestly disgusted at the staffs lack of customer service. I went to UDF for the first time in forever. This experience made me never want to go back. When we walked in the woman behind the counter was already being rude to the people in front of us. When she got to take my order she had such a horrible attitude. It's really frustrating to see this isn't a first time problem either reading other reviews (on Google) & the owner replying saying they'll fix it. Nothing has been fixed. This place clearly needs better management and nicer staff. Never returning here.
-
July 2023 by Nate B
We really enjoyed this place. We had a milkshake and ice cream. Both were good. Service was great. I would definitely recommend this place
-
July 2023 by G H
Stopped in to get a peach milkshake and the woman behind the counter was very rude with me and other customers ordering while making my order! Asked if I wanted it made with white milk and I replied, if udf has peach flavored milk, then I'll have that. She looked at me and growled, there is no such thing as peach milk you have two choices white or chocolate Well , yes there are companies that make peach flavored milk. I love udf's peach ice cream, but I'll never visit this store again!
-
June 2023 by Cami Jablonski
Miss Connie is a rock star!! She handles every situation & does a great job under pressure!!! I love her OLG vibes!!!
-
March 2023 by Sandy Hesselgesser
Clean store, associates are very professional. Good ice cream.
-
February 2023 by Liz M.
Good ice cream. Cheap gas. Be sure to sign up for the UDF loyalty program, to save on gas and things in the store!
-
October 2022 by Somer Alcorn
Aiden made the best banana split ever! Not to mention he was very friendly and went above and beyond my expectations. I will be returning to this location for sure!!!!
-
October 2022 by sierra King
The employees rude cussing at me told me to move out of my parking spot then came in to grab what I need and they still was rude as hell to me it was 3rd shift to be Pacific it was a older black lady and younger white male
