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December 2023 by Rolf Freier
Easy to deal with, only issue I had is that the Maui office would not deliver the U-Pack to our home, and I could not pack at their location after 2pm. This is my second move with U-Pack and the first move was flawless, and other than the Maui office, I would totally recommend them and give them five stars.
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October 2023 by Rebecca Lala
I used AFB transportation aka UPack moving truck for my recent move and I was very satisfied with their service. The moving truck set up was easy to schedule, prep for, and use. The drop off and pick ups at each of the locations were perfect, and the provided bulkhead and ramp worked wonders for getting our stuff where we needed and secured. The truck was spacious and clean, and the staff was friendly and helpful.One thing to keep in mind is that you need to know how to load a moving truck properly, as this will ensure that your items are safe and secure during the transit. You also get 3 days to load and 3 days to unload your items, which is very convenient. However, some cities don’t work weekends, so you might get extra time depending on your location. I wish they had informed me about this beforehand, as I rushed to pack everything by Friday for a Saturday pick up, but I actually had it till Monday. It would be nice if they updated their website or the itinerary with this information.Overall, I would highly recommend AFB transportation aka UPack moving truck to anyone looking for a reliable and affordable moving service. They offer a great alternative to traditional moving companies, as you can save a lot of money and have more control over your move. They are definitely worth checking out if you are planning a move soon.
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October 2023 by Sarah S
Using U-Pack to move from Canada to the USA was very easy and affordable. If I had any questions I contacted customer service and they answered all of my questions. The representatives are also very helpful with providing information about the 3299 (customs) form. My complaints are that the trailer had a leak somewhere and some of my boxes arrived soggy and my clothes and other contents inside were wet as well. Also the trailer was a bit dirtier (i.e. dirt/rust debris and wood debris)inside that I expected it to be. I would recommend U-Pack as well as use them again in the future.
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August 2023 by Jennifer Hollenback
Had to cancel my trip, so I had to get a hold of them on a Saturday. Of course they have no after hours number, the only person you can talk to is a agent that will book things. We did get a hold of the dock person at the terminal so we were hoping the shipment wouldn't go any further to cost us more, they were willing to hold it and have it turned around. Monday came and the lady in the office was rude and refused to make them pull it off a truck (again, the dock workers were willing) so she left the shipment go clear to the destination before she had the order to return and charging me more in top if it. To return it. So 1900 is what I paid than she charged me 700 moreWorst experience everI finally got my stuff back week and a half later
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August 2023 by Nirajan Bam
I was wandering to find mover companies. I had several quotes but had difficulties to screening best one. After reviewing several sources I decided to order Upack cubes. I received phenomenal service. No problem. I would definitely recommend U-pack for your move.
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June 2023 by Hernan Erazo
My entire military move was very smooth. They delivered our household good very fast from Arizona to Ohio. I would definitely use them again
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December 2022 by DeNita Carani
Estimating how much space we would need was terrible, UPack estimated 17 feet and our belongings did not fit into a 28 foot trailer so we are having to make a second trip. When they delivered the trailer to the destination they did not include a ramp and since we were unloading on a Saturday there was no one to help us or get one to us. The movers had to take all of our belongings off without a ramp, which cost us extra time with the movers. When I called on Monday the rep casually said "Well, that's optional. I can give you a credit of $150". Delivery was on time on both ends, but the service overall was not what we expected.
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June 2022 by Kandy Howell
Great experience moving cross country with U-Pack. Very easy to book over the phone, great customer service when I called with questions. The actual vender facilitating the move was ABF Freight and they did a good job as well. Timely, responsive, and willing to work with us around the schedule of the storage facility we were delivering to. Price seemed very competitive as well!
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May 2022 by Lindsey Ewing
We used U-Pack for our move from California to Ohio. Everything from reserving the trailer to having the trailer picked up after it was unloaded was relatively stress-free. The process is simple…book online, trailer gets delivered, you load it, trailer gets picked up and then delivered to your destination. The quote on transit time and dollars were both accurate. All of the drivers and customer service representatives I spoke to within the timeframe from beginning to end were helpful and responsive. And this was thousands of dollars cheaper ($6k vs $9k) than renting and driving a moving truck ourselves. That’s a win in our book! The trailer that we got did not leak and the only damage to our stuff was how WE packed it. Items will shift and rub during transit so pack high and tight! Use moving blankets and plastic wrap for furniture and valuables. We used several Costco bins for our more valuable items and stacked them as high as we could and they held up great during the move. The only negative was the bulkheads and ramp they provide are somewhat heavy. My husband and I were able to manage but it would have been nice to have one move person to help. But again, that’s on us. High recommend!
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March 2022 by Caitlin Deyerle
I inquired with Pods who had terrible customer service so I went with UPack. Great user interface on the web and easy to continue the process through text. Great service, prompt, no issues at all.
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November 2021 by BA
Good price and worked well with our moving plans. Bad note: Did not manage my expectations...needed to have some sort of documentation on the moving process and have updates as to what to do next. Upack and ABF must have better communications.
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August 2021 by Alicia Walker
I priced many companies for a move of about 400 miles. This was best value as well as quickest time. I was able to get quick delivery and pick up for a very fair price! The staff at the main number as well as origination and destination cities were incredibly kind and helpful. The move was very quick and professional! If you are looking for a container type of move- don’t even consider another company. This is it!
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May 2021 by mahmoud shobair
Customer service was always available and flexible. I struggled a little to manage communicating to truck company myself, in addition to the moving staffers. I would have preferred if Upack managed communicating with the truck company ABF/V. Overall very good experience.
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April 2021 by Michelle Hutchins
These trucks where nice. Our first time loading and we didn't do so good protecting our items but trucks where on time when they said. They picked up on time. Great customer service.
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April 2021 by Karina H.
Loved that they got my things from Dayton, OH to Phoenix, AZ. Everything was safely transferred and delivered in the time quoted. The Arizona location was thorough and Covid safe. I sent my mom and boyfriend and they wouldn't release my things unless I gave an email consent. This would be a 5 star rating if my relo cube was on time for unloading. I got a courtesy call the day of arrival letting me know about the Covid procedure and to call 1 hour before arriving to give time for my cube to be brought to the unloading space. I called 2 hours ahead and after they did the Covid paper and "checked in" they had to wait another 25-30 minutes for them to bring up the cube. The cube was supposed to already be to the front. Other than that, great company and service.
