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February 2024 by Jorden Helton
When I had a problem with the app picking up my truck the staff was incredibly kind and helpful. My truck was clean, my unit was clean. Top notch service. I was so impressed with everything that I will always use Uhaul for any need I have.
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December 2023 by michael hajba
Went in with very short notice and Zach took quick care of me by replacing a 4-prong wire harness plug on my SUVs towing harness.
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September 2023 by shelby trautman
Ordered supplies and my 26’ truck weeks ahead of time. Went to pick up my packing supplies a week or so before the move and my order wasn’t ready and they couldn’t figure out how to find my order in the computer. would have taken me less time to just shop inside the store. Finally got that and also was told one time that I couldn’t pick up the furniture pads until I picked up the truck. Went back for more packing supplies a few days later and they told me i could pick up the furniture pads whenever I wanted before the truck pickup, so I did. They didn’t check me out or take my order number or anything… just told me to grab them.Both times employees barely acknowledged your presence and seemed to be a game of who has to talk to the customer because they clearly didn’t want to be there or take a customer.Come our truck pickup day, we arrive on time to get it and they tell us it’s not available. No sorry, nothing. They had to call a neighboring uhaul and told us to go to the 3rd street location. We go there and that location is so much better. They helped us as quickly as they could and mentioned that the Linden Ave location even did the transfer incorrectly. So, we were late because of this, and obviously stressed, and the U-Haul loaders got to our house before us while we were dealing with what should have been an easy pickup with it being reserved in advance. No help at all from Linden location or discount because of the issue. Going to go with a different rental company after this time. U-Haul app sucks and the employees aren’t helpful. I also confirmed twice, once over the phone and once at pickup that the lock for the U-Haul was included in my order. They said yes both times. Turns out, locks are not included for out of state moves. So just more time and money wasted with their location. The U-Haul in the state we moved to was annoyed with linden too because they had a bunch of furniture pads that they couldn’t check in because they were never checked out. 3rd street didn’t seem thrilled with them either.
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September 2023 by jacob osterhaus
Every single time We rent a truck from there they over charge us. Theyll tell everybody that rents a truck that they will be reimbursed for the miles they dont use however they always find a way around any type of reimbursement and will word their way around it. This has happened over 7-8 times over the cource of just 1 year. Not sure if theres some sort of small scam going on there but I recommend always saying the exact miles you need or less so you dont pay for any extra miles just because you think you will get reimbursed. Never put extra gas in either always try to return it with the exact amount because they will not give you extra money for it and will tell the next person that the gas is what you left in it, not what they left in it… i could add a few other details but I imagine that will give yall a good idea how crooked this place is. Also if you ever rent more than 1 storage locker from them at a time and you are even a month late on just one of those units then they will not give you access to ANY of your units. Now thats a huge thing they should disclose to people but dont until it happens. You’re welcome people for my 2 cents and uhaul your welcome for the review.
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August 2023 by yuliana torres
I had a U box delivered here and we ended up also getting a storage unit and we also rented a van. The customer service was beyond great. I swear I thought I was bugging them, every time they would help with something I needed them for something else. They were very patient and helpful. The whole staff was amazing. The UBox was taken care of nicely even after leaving it there for an extra month and the storage unit is nice and clean and the van was great. I want to thank the whole staff.
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August 2023 by Chris Amann
The rental process itself didn't go too badly. The return was a different story. They have the signs that say, "remain in your equipment." After 10 minutes, I decided to go inside. There were 3 employees and 1 other customer. Not a single person even acknowledged that I was standing there, then 2 of them walked away. It's not like they were about to close or anything either. This was 2 in the afternoon. They need some serious customer service training and apparently more employees.
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July 2023 by Ga Murphy
First off I always use the app at this location when I get my rental. Historically the counter help here is less than inspiring.My assigned truck had an eighth of a tank of gas. That’s right 1/8 of a tank of gas. This forced me to stop for gas before I could actually start using the truck OR to go inside and put up with the apathy of the counter help. The mileage was also off by a mile in their favor. Sure “it’s only 79¢” but if you do that enough times you can really milk your customer base.This is a cheap stunt that inconveniences customers and has me questioning your honesty.
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July 2023 by Team Monke
We have had nothing but positive experiences here. We have used them for truck rental, trailer rental and also had them put multiple hitches on our cars.I returned a trailer today, and the assistant manager was the one to take care of me. Again another professional and personable employee.Highly recommend!
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July 2023 by Scott Murphy
Very good location, had to rent a truck to move some furniture/dolly and doing some moving from another uhaul location. They were very helpful to my wife picking up and dropping off the truck for me as i had to work.
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June 2023 by Erica C.
Crystal is a horrible! Very poor communication. She loves to talk over people and not listen to people. She didn't once say we had to call and confirm a pick up delivery. There is no where in the multiple emails that says to "call and confirm pick up" . Spending over a thousand dollars and she wants people to be mind reader. Crystal is a horrible communicator. Needs to be retrained and maybe not be in customer service with that poor attitude! Would give them zero stars Better off using PODS!
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May 2023 by Diane Schultz
Great location, lots of extras if you need them. Sometimes hard to reach on the phone but good customer service. When checking inside the van on the equipment,I recommend to double check the welding on the plates inside the van to ensure that they will last throughout the move so no one will get hurt. This plate is in the middle at the top where the dollies roll over it. But they were good to give me another truck. Very responsive and i love that they're open on Sundays and have expanded. Great location for taking a truck in and out as well because there's an intersection there but it's light traffic most of the time, so less stress driving the truck and less impact on other drivers with need to drive slowly.
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May 2023 by Jessen G
I was pretty stressed about moving and getting a vehicle to help. Decided to go with this U-Haul location, and honestly, it was a great experience. Checking in was super quick. Scanning the truck for damages beforehand was simple, and the employees were great to work with. Drop-off was even easier and just as nice of employee interaction. Going here was a great decision!
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May 2023 by Love P
This is been the best experience Time After Time Eric has helped me and gone above and beyond with his kindness and his excellent customer service he is the most professional representative of this company ever he is a huge asset to U-Haul and I cannot thank you enough for all of your excellent help thank you so much!
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May 2023 by Megan Gaskin
Had my hitch installed here after Trotwood U-Haul fell through. They went out of their way to reach out to me to let me know they had the parts in stock and apologize for the delay caused by Trotwood. The install went great- Looks sharp, like it belongs there. Will need to remember these guys. They were fast, friendly and intelligent.
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April 2023 by Candace Burch
Can't give zero stars, otherwise I would. Recently we contacted this location to get a hitch ordered and installed on my car. It took three phone calls and an in person visit to even get an appointment scheduled. After we finally got it scheduled, I showed up for my appointment time and the staff at the desk do not care about providing customer service or explaining anything at all. I told them I would be sitting and waiting for my car, despite being told it wouldn't take more than an hour when we scheduled the appt, they told me to expect to be there for four hours. After waiting for 30 minutes, my car still hadn't been taken back to start work, so I asked the people at the desk what the delay was. All they could tell me was "we're running behind I guess. But it should be in soon." Another 15-20 minutes later it still wasn't in the shop, so we inquired again about the delay, as I had now been there for 45+ minutes. This is when they decided it would be a good time to tell us they don't actually have the hitch/parts on site to complete the install on my car. This is after they had told us they ordered the hitch, etc and it would be onsite for install on this particular day. Completely unacceptable. Poor customer service and employees that do not care about anything except their smoke breaks. Will never go back to this place or recommend it to anyone.
