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May 2023 by John Clark
Always have a good selection of tools 2 rent
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February 2023 by Kevin Gilbert
Efficient! Used now for 3 yrsTiller, pressure washer
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November 2022 by Judy Kastle
Ordered set of Kitchen Cabinets on OCT 1st. These are supposed to be delivered tomorrow (Nov 19) Now, they say they don't have all of them, only 5 cabinets. We spent 4 HOURS in store ordering them. Almost $3000 we spent. They don't have them and my contractor is coming tomorrow! My kitchen is TORE up! I have 16 people coming to Thanksgiving dinner. Also, their advertised cabinets on the website are NON existent~ They show good pics but don't have the product! Do yourselves a favor and spend the few extra bucks to shop at LOWE'S. I will NEVER use Home Depot again!
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October 2022 by Chris Craft
I had really great service today
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October 2022 by DRACO
Rented an appliance dolly for a couple hours. Just needed to swap outa washer and dryer. They charged me 96 cents lol. Can't beat it.
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April 2022 by Pamela Moore Garber
In store service was great, but had problem at delivery and it is impossible to get a hold of a live person on the phone.
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March 2022 by Vanessa Wood
Outstanding!! A great place to rent specialty tools. Very helpful staff. Will definitely use again.
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October 2021 by Line' Elder-Moore
Complaint that was not answered: I am reaching out to you because there are huge issues with this project. We’ve made multiple attempts to contact Aladdin and though we made arrangements for him to return to finish the project, he has not complied with what was agreed upon The attached pictures show several things • Unfinished edges and corners on high cabinets where you can see the under • Under sink drawers not installed. When we noticed this we called Aladdin and made arrangements for installation on Saturday September 25th. He was reluctant to specify a time so I stayed at home the entire day, only leaving after 6p for about 30 minutes. Upon returning the shelves were at the front door, just on the ground. No note, no voice mail, no nothing. On Sunday September 26th my husband spoke with Aladdin and told him there were several things needing his attention. He stated that it would be a couple of weeks before he could return. My husband explained that wouldn’t work and stated that the repairs must be completed no later than Friday October 1st as we were going on vacation and the countertop installation would be taking place upon our return. I did receive a call from Aladdin while on vacation. It was after our arranged time, so I didn’t answer the phone….didn’t want to hear any more lies while on vacation. • You will see along the sides of the built-in microwave/oven the old wood is exposed and the edges are unfinished. Aladdin said that was intentional, he claimed that the countertop installation would cover what is unfinished. This is very shoddy work • You will see a picture where Aladdin or his companion over-screwed hinge in one of our cabinets, cracking the wood. Damaging the cabinet. Eventually that will deteriorate and the door will hang crookedly • There is a picture showing a crack in the cabinet surfacing under the sink We have many more picture and videos We are highly disappointed with the shoddy work, lack of commitment, lack of engagement and lack of ownership. . In total, cabinets and countertop we spent about $25,000 but the quality of the work is more like $2,500.
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October 2021 by Susan Critelli
I've spent alot of money from my inheritance in this store, they are rude, they say demeaning comments. They have said things like throw her to the ground in one, I'm almost 60 years old, plant shop like alot of people. I'm disabled, talk out loud from anxiety. Todd Illendon a systems operational manager actually looked me up on LinkedIn. They had one male worker grab my cart once and yell. I suppose I was too close to the next customer. They are rude, they seem preoccupied with me.
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September 2021 by Pierre KoaleonKapone Hoosier
the manager watched me and my wife push three carts of wood, and never offered a hand... then along comes a white guy with a push lawnmower...he carries it out and loads it... next to us and walk back in and never offered to help...
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November 2020 by Meco Turner Fells
The Cooksey brothers that delivered to my mom were absolutely awesome young men. They were very kind and efficient. I love to see young people doing well.
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October 2020 by P C
Received a broken auger. Went to return it but they refused to refund money. They had no other auger so I had pay $55 for a broken auger that I couldn't even use! Manager would not come over to rental place to even talk to me. The ladies behind the rental counter were more into their phones and had no idea how to work machines. My advice is to rent from another place, if you can
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June 2020 by will camp
Paid for the 6 piece Whirlpool set only to have my extra refrigerator and Stove stolen by Home Depot’s delivery service Freight Wright without my knowledge. The delivery team asked for cash on installation items I already paid for within my deal as well as the bottle of 1738 Cognac they took after I said no. They didn’t give me a receipt and damaged my transition strip and fresh painted walls. I made the complaint to Home Depot and was promised things that never happened. So now that everything is opened back up I will be returning everything. Horrible customer service rude employees that make fun of the customers and stay in their phones. The manager seemed cool but he kinda brushed me off to deal with the employees about the situation instead of being hands on granted he actually may have been busy but I paid $3500.00 and thought I’d be reimbursed for my losses but never heard anything back. I actually have a claim # and proof no luck!
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May 2020 by Nancy Lee Hensley
Very friendly and helpful
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October 2019 by Mary McDonald
Their customer service to the community of Trotwood is exemplary. They go beyond themselves to be a community asset. I appreciate all they offer in their stock and the willingness to make their store shine for our region. Mayor Mary McDonald
