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August 2023 by Jennifer Faz
I can't say enough great things, they were wonderful! All staff, even front desk went out of their way to be super nice and caring. You can tell the employees are happy and, in turn, treat the patients very well. My father is mostly blind and deaf, and in other facilities, we felt uneasy leaving him at all. However, we felt comfortable he was in good hands here at all times. He loved the food and the facility was extremely clean too!
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August 2023 by N L
RIO was wonderful! Everyone there was very friendly & helpful. They took very good care of my family member. I highly recommend RIO for rehab. Unlike nursing facility rehabs, RIO gives the patient 3 hours a day of rehab so your family member can get back home.
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August 2023 by Mike Raines
I highly recommend RIO to anyone seeking comprehensive, thorough, serious rehabilitation following surgery or injury. My 10 day stay at RIO following an extensive back surgery (my 6th) and a week in the hospital was overwhelmingly positive. The Physical and Occupational Therapists, the Techs, the RNs and LPNs and the Medical Assistants - they truly cared about me and about the mission of RIO. I also had 24 hour medical and rehab doctor care. If you've had the traditional "nursing home" rehab after surgery, come check this place out and see what true rehabilitation is supposed to be like.This place is unique, and you WILL benefit and WILL be rehabilitated during your stay here. Highly recommended.
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July 2023 by Dan Meyer
My mid octogenarian Dad recently was discharged after a fall. Given his advancing age we have had lots of experience with local rehab facilities. The salesperson from RIO assured us that they were a great facility in spite of their somewhat low ratings online. We'd had a EXTREMELY BAD experience elsewhere with another facility that inexplicably had slightly better ratings than RIO. Can only hope our review helps move the needle favorably. The staff and facility were excellent. My only gripe is website STILL indicates they are pet friendly and they absolutely are not. Hopefully they will correct this recent change in policy online.
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June 2023 by Jason Williams
Put wife's health last over making dollar. Told me they would schedule appointment to have surgical procedure done that was critical for wife. Never made appointmen, finally I went and made appointment and they went behind my back and canceled the appointment. Now due to complications she cannot have her surgery 6 months later still no skull on right side of head beyond mad and disappointed. This decision was made made by case manager with no medical background.
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March 2023 by Jessica Duncan
If i could give 0 stars I would. My grandmother broke her hip, pelvic, and tailbone and once her 10 days was up they immediately shoved her out the door when she is NOT ready. The caseworker did not do her job and said it was up to my grandfather to set up home care for her. They didn't set up anything so they were trying to send her home with NOTHING AND NO ONE TO CARE FOR HER.
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March 2023 by Alisia Jarnagin
Very friendly Staff I’m my position I come to RIO frequently. I have always been addressed right away and all of the staff have been friendly, informative, and eager to assist me. In particular the security man Tony. He, in my opinion, goes over and beyond to not only assist staff as well as making patients, and family visits less stressful! Thank you for your service, Tony!!!
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March 2023 by Steve Edwards
Dr. Walsh and all of the staff are absolutely amazing here. I came in 2 weeks ago unable to even move my legs after breaking my back, im now able to use a walker and leave today! All of the nurse staff, pt and ot staff, and the cleaning crews are all just absolutely amazing people and treated me great! I was worried about the low star reviews, but i gave it a chance and im so glad i did. Most of their patients are elderly and dont know how to leave a google review, so unfortunately thats why it is so low. Id like to specifically mention Dr. Walsh is the best doctor Ive ever had and the nurses Ms. Brandi, Ms. Misty, and Ms. Melody were absolutely top not people and my case worker Ms. Cindy. I cant say enough good stuff about them. And a special thanks to my OT Allison, she does this job for free for schooling, and never once let that effect the way she treated me and helped me. I sincerely from the bottom of my heart thank you all, and thanks to you, I will be able to hold my first born in 5 weeks and Lux will have a Daddy able to stand tall. Thank you
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December 2022 by Ghabbie
I would like to start off by saying that this place is just like many other nursing facilities in general. They have been short staffed and the workers are doing the best they can. What a lot of family members don’t understand is that the staff is only human and they are doing the best that they can. I appreciate the care that my aunt got while she was there and being a nurse myself having to have worked thru this pandemic it took a toll on me. You have people who don’t realize that they aren’t the only patient or family members who don’t realize that their loved one isn’t the only patient that needs care. Things like this coupled with the fact that sometimes the workload is almost unbearable bc of the patient to nurse/aide ratio is why staffing will almost certainly from now on be a problem. I only graduated in 2020 with my BSN and no longer work in facilities because it’s too stressful. Looking at some of the complaints I’m happy with my decision. I want to thank the staff here though, for being so caring and thoughtful amidst this craziness. Please don’t pay attention to these negative reviews. You guys are doing the best you can. Please don’t be discouraged.
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December 2022 by Jho
I would like to start off by saying that this place is just like many other nursing facilities in general. They have been short staffed and the workers are doing the best they can. What a lot of family members don’t understand is that the staff is only human and they are doing the best that they can. I appreciate the care that my aunt got while she was there and being a nurse myself having to have worked thru this pandemic it took a toll on me. You have people who don’t realize that they aren’t the only patient or family members who don’t realize that their loved one isn’t the only patient that needs care. Things like this coupled with the fact that sometimes the workload is almost unbearable bc of the patient to nurse/aide ratio is why staffing will almost certainly from now on be a problem. I only graduated in 2020 with my BSN and no longer work in facilities because it’s too stressful. Looking at some of the complaints I’m happy with my decision. I want to thank the staff here though, for being so caring and thoughtful amidst this craziness. Please don’t pay attention to these negative reviews. You guys are doing the best you can. Please don’t be discouraged.
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October 2022 by Sarah Bramlage
Came to visit today and was turned away because they changed the rule with no notice and now children under 14 can't visit because of flu season. I brought my son with me last week with no issues. So I drove all the way there to be turned away unable to visit my Mother because I had my 3 year old son with me. I have no one to watch him so I just can't visit my mother. Then I had to turn around and drive home with a screaming upset toddler who was upset because he wanted to see his Grammy. Families should be given some heads up. Very disappointed.
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September 2022 by Doris Buck Lundberg
Their front desk staff is awful. The treat visitors and patient rudely I felt both were being racist toward me, and my family. Their policies are horrible as well as they were totally unprepared for us the one nurse said she had know idea she was getting a new patient. The staff on admittance were unprepared we waited with the patient in the car 20 minutes until someone became available to take him in! The only redeeming quality of this place is that the physical therapy is good. Food and staff it's terrible.
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March 2022 by Mesia Vaughn
Do not pay attention to the previous reviews of this place I promise you this place is five star plus the staff is amazing from the front desk to the doctors they are lovely they care about their patients they care about the patients family they care about getting things right they care about getting the patient back to great health these people are phenomenal do not listen to the previous reviews it is a lie they are a mazing Miss Cynthia the caseworker Miss Janet the nurse Beth the therapist Penny at the front desk nurse Jennifer nurse Vickie i can’t even name all of them they were so AMAZING!!!! We LOVE you all The Vaughn girls!!???
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January 2022 by Elijah Paxson
More like incapable, incapable of continuing quaily care, following medication schedules, and providing dynamic care to a variety of patients. Only go here if you are healthy and can take care of yourself.
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January 2022 by Becca P.
The Rehabilitation institute of Ohio (RIO) is by far the most well rounded and encouraging environments to recover in. The nursing staff is caring and quick to answer concerns or just check in on you and it's clear to see people working hard. I enjoyed encouragement in my progress even from the environmental services and maintenance workers! The upbeat encouraging and motivating environment definitely helped push me to accomplish my goals. Both the rehab and medical physicians were quick to make necessary adjustments and really took time to listen to me. Therapy here is intense in the best way. You can set your goals and have the amazing knowledge and support of a complete therapy team behind you to meet those goals. Even the discharge process was seamless with my case manager who ensured everything was set up from home. As someone with a chronic issue requiring multiple stays, RIO has not failed me yet!! 10/10 recommend!
