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January 2024 by Thomas Jonak
After somehow screwing up the logic on my phone, I took it to my local T-Mobile store (#2SPC) in Dayton, Ohio. Their Mobile Expert, Sarah Wesley, cheerfully had it fixed in less than five minutes. She also made a couple of new suggestions for how to use the device more smoothly. While I was there, I noticed the other associates were treating their clients nicely as well. Sarah was exceptional however, and I'm really hoping she will still be there the next time I have to go back.
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November 2023 by Debbie Baker
The customer service at this store is atrocious. I have been told to shut up and stop talking, I have been told that even though my phone has insurance I pay for AND is under warranty, I cannot get a replacement. I wouldn't recommend t mobile to anyone because of this store alone. They are horrible
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November 2023 by William Gambill
Our experience was excellent. We got a great deal coming off an old sprint plan with new phones and less monthly in cost. We worked with the sales manager and it's my fault I can't remember her name but she was excellent. She was personable but l professional.
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October 2023 by Kevin Thomas
I walked in to upgrade our phones they took our name and then waited on two people That walked in after us and this is no way to Treat and long term customer
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October 2023 by Ramon Crespo
Friendly and courteous staff. Very fast and attentive. Was greeted as soon as I walked in through the door. Was very helpful in finding what I needed and explored all options available to find what I was looking for.
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May 2023 by D B
Friendly and helpful staff took the time to answer my questions about product compatibility and availability over the phone.The information that was provided beforehand was enough for me to find exactly what I needed and be back to my busy day in very little time at all.
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February 2023 by Travis Wampler
I went in for a sim card issue. The staff there were very nice, knowledgeable, and fast! Didn't try to sell me anything, didn't try to talk me into an upgrade, none of the usual headaches you get while visiting a phone store. Very impressive customer service! 10/10
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January 2023 by Patricia Batdorf
Fantastic place! Brett & Jennifer were amazing at getting the help I needed to transfer my data to new phone. Can't say enough about Brett & Jennifer. I would definitely recommend them to my friends, family.
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January 2023 by Lauren Hawes
Herb was great today. I got a new phone and needed to make sure all my voicemails transferred over because they mean a lot to me. I called before to ask about the esim process and just to safe with my voicemails he assured he would get it done fast and make sure it happened if I came in really quick. He was right! I had a minimal wait time and I was in and out in 15/20 minutes. All the staff was extremely friendly and down to earth. It’s great going into a company where you feel like you’re surrounded by good people. This is the second time I’ve needed to come in for assistance at this location and they’ve been awesome both times. Herb was a great help today and very informative. Thank you to everyone at this store!!
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November 2022 by Nancy Horn
The T-Mobile store at 261 N. Springboro Pike Road, Dayton, Oh. 45449 with Herbert helping us did a FANTASTIC job.
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October 2022 by Ami Brewer
My experience with this store, Sarah Wesley specifically, was incredible! Sarah made the process quick, easy to understand, and seamless! I will absolutely recommend your store to my friends and family and I am happy to be a T-Mobile customer after this interaction!Thank you so much!
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October 2022 by Lori Jones
My son has the iPhone 13, just purchased it in April 2022. Out of nowhere his screen went black, we weren’t sure why. Since we purchased it at Best Buy we went back there and spoke with Geek Squad. They looked at it and hooked it up to a laptop to troubleshoot and said it was the motherboard and it would cost $450 to repair it. Uh no..so we went to T-Mobile in Miamisburg and spoke with a very friendly gentleman named Herb. We explained our situation and he suggested we should l go to the Apple store at the Green. We went and a customer service associate tapped both volume buttons and off button for 10 seconds and the screen came back on!!!! Herb THANK YOU SO MUCH!!! You saved (a single mother) $450!!!! You are an amazing sales associate!! I hope you get recognition and a raise bc you deserve it! I’m NEVER going to ask Geek Squad for any help with anything ever again!!!!
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October 2022 by Trent Morgan
Absolutely terrific.With the condition, Michael ,Allison,Herb, and their two female associates.Absolutely awesome.Other Stores locally NEED HELP.. to become like theirs location at the "Springboro Pike Corp. T-mobile "?????Sincerely,Trent M.XENIA, BvRCrk.Greater Dayton resident.
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October 2022 by robert scheuering
Both Sarah and Ted were friendly, informative and demonstrated that they care about the customer during the entire process! We have already informed family and friends about the positive experience!
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September 2022 by Ben H.
Went in to get air pod pros. Wanted to buy 2 pair. Stood there for 15 mins while a rep texted. I was never greeted or checked in. Then she checked in someone else who walked in so I left. $600 in accessories out the door. I'll drive to tri county before going back there.
