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May 2023 by lisa fernald
Not impressed with upgrade options here, the worker told me a deal or two but I perceived he could have done more
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April 2023 by Larry Cozart
I can't recommend this store due to a horrible experience there.Was supposed to have an $800 credit on a new phone and my bill would be about $60. The bill turned into $82.29 and I only got a $300 dollar credit, to make matters worse it then went up to $97.29.Hours of phone calls/texting in store visits and eventually the $800 credit was restored but now the bill is $74.16. After months of my bill being $20 and $37 over what I was promised my pay off time was also extended to 26 months total. Now I'm stuck paying extra every month until March of 2025 for a phone I bought in November of 2022I purposefully went to a corporate store thinking it would prevent such problems but was unfortunately incorrect. I have no problems with the cellphone service T-Mobile provides just the customer service I received. I don't think the issue was an intentional lie by the customer service rep who sold the phone but their missteps shouldn't punish a loyal T-Mobile user.EDIT ------- T-Mobile fixed the problems with my account, changing review to 4 stars, while it wasn't perfect It was made correct in the end.
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April 2023 by Wilson W Wilson
17 Years with T-Mobile best customer service Ever. Today was T-Mobile UpgradeLoveExperience Rodney Richardson highly recommended
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March 2023 by Emily Blanton
Hakim was amazing and went above and beyond to help me and another customer who came in while I was in the store. Both employees were super friendly. This was the easiest and best experience I’ve had a a t-mobile store.
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February 2023 by Lynn Rhea
I love my T-Mobile service, but the staff here are less than knowledgeable about the products they sell. When I had to replace the first phone (after 1 yr) due to it overheating and melting the charging assembly, I purchased the T-Mobile Revvl phone based on the recommendation of the employee there... my mistake... buying another "off brand" phone...From the start I had an intermittent issue with my phone being unable to call out from the handset. I could not reach my voicemail either. The app would just close down. I went to this particular store 3 times to get assistance with the issue. The would clear the cache and it would work for a couple weeks. Then I would have to bring it back in.I had had it with phone and wanted to exchange it (had it 4 months at this time). I was basically told I had two options... buy a new phone or let them replace under warranty. I did not want the phone back as it had been nothing but a problem since it crashed on the second day I owned to a firmware update.I admit I was NOT very polite, as I felt backed into a corner.I left went to a different T-Mobile store and they listened to the problem I was having over and over since owning the phone. They uninstalled the phone app that came with the phone, installed a new dialer program and my issue was resolved in 10 mins...WOW!! 10 mins to fix 4 months of issues and frustrations!I really do not recommend this T-Mobile store until they get better trained staff ( and management!!).... oh, and get the name brand phones!
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February 2023 by WOE TM
Nice start products for artElectric Technology is old now
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October 2022 by Neil Corliss
Great service, Chris and Marvin helped out amazingly. Highly recommend this location.
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September 2022 by Brit Bettis
Absolutely ridiculous ? They will tell you, you're good on your plan & give you a due date & then all of a sudden your service gets shut off. Why tell a customer they are good, then their service gets shut off. Go to cricket. I haven't had any problems with them like T-Mobile.
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July 2022 by patricia bush
Went here to check my phone out, was eligible for an upgrade so we did that instead. Even got T-Mobile internet which so far works excellent!!! Very happy with Chris and Grayson (hope that's spelled right!) These guys were just great helping us, offering suggestions, and not being pushy or anything. Best T-Mobile we've been to so far. Also, no waiting for long periods to get help. Beavercreek shops could take lessons from these two. Thanks again for being awesome!
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June 2022 by Joy Lucas
All staff very helpful especially will.i didn't know really what I needed and they were so helpful . I can't recommend them enough. Everyone in store was cheerful to. Next day I went back and they helped me enter phone numbers into phone. Thank you for being so kind to a older customer. Will you as great!
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May 2022 by Carolyn Wilkerson
The customer service from Ronte was great. We will definitely return to this store. More seating would be nice.
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May 2022 by Heidi Fosberg
Great experience today! We were switching our account from Sprint over to TMobile, and getting new phones on each of our lines. Dan was fantastic… friendly, helpful and knowledgeable!
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August 2021 by Harold Dickson
I came in not understanding my bill and upset at the cost. Avonna did a great job of making my bill make more since ??
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July 2021 by Monica Shortt
Marie was absolutely amazing! Very knowledgeable and helped us!
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July 2021 by Jacob Hero
Naomi and Aydan we're very friendly and resourceful.