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January 2026 by Richard Moore
Alexis is an outstanding customer service representative that goes above and beyond to provide assistance. She is also very knowledgeable with a pleasant attitude. Thank you, Alexis!
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March 2025 by John Miller
Got in my bank account took 800$ took 90 days before the bank busted them.p.s. rent was due
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March 2025 by Chris Tobin
Long wait. The rep cancelled the wrong box so when I got home, our main TV was not working. Had to spend an hour and a half on the phone to get it fixed.
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March 2025 by Toecutter
Slow service only come here in person if you have 2 hours to spare
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March 2025 by Sue Doenims
If Google offered Negative stars... I'd use then for Spectrum.... Even if there was a fee to use a negative Star.
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March 2025 by Syrena Wilson
worst internet service ever. you can be sitting right next to the router and modem and the wifi still won’t connect to a single device. there isn’t a gigantic range in my 2 bedroom apartment but you can’t get a decent wifi signal anywhere. we run our cell phones on data bc your wifi is useless unless i pay to upgrade it to be able to rUn FaSteR when it doesn’t even run in the first place.
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March 2025 by David Johnson
Notbenough people to take of eople in the store. Lastvnight only 3 employees and 30 names on waiting list. Came back next day with 4 employees and 15 names on list. Sitting in store for over30 minutes last night and ldft when the list didn't get shorter. Spending close to an hour tiday waiting on service. This is ridiculous trying to get help
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March 2025 by Joseph Collins
Sell you whatever you wanna hear.
You can return equipment here if needed
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March 2025 by Justin Thibodeaux
This particular location is very slow. I watched three associates take one hour to finish with one customer. The only thing I needed to do was turn in their equipment, which most other companies have figured out how to handle in a timely manner
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March 2025 by Josh Delguzzo
The place needs remodeled there should be 1 line for returns and replacement. Instead everyone just sits checked in waiting longer than a barbershop for people to buy phones and services. Should be one line for returns and replacement
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February 2025 by Gail Rudd
The computer crashes a lot.
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January 2025 by Terry Trissell
You guys suck. Absolutely no compassion. If you terminate service, do it before the start of the billing cycle. You will not get prorated.
Funny three days after canceling, we get a call offering a discount.
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January 2025 by Ty Hockett
We upgraded our modem and router so we had to return our old equipment to the store per Spectrums instructions. It took over 40 minutes for someone to literally take a box out of my hands. Much like Spectrum internet, their employees only work sometimes and when they do, it’s much slower than expected.
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January 2025 by D R
Monopoly that wants nothing but to suck you're wallet dry
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January 2025 by Chandra Shepherd
Great and fast.
