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October 2024 by Alena S
I took my dog in for 2 visits. I called prior to setting an appointment and they assured me it was okay to bring him in and we could just double muzzle him to be safe (because of his fear aggression to new people) The second visit went even better than the first (he did not attempt to act on his aggression and even if he did I’m right there holding/blocking him from anyone else with his muzzle on) the one thing that puzzled me about the second visit is the technician that came out to try and walk him herself, was apparently not familiar with the fact that he needs to be with me to keep him calm and almost insisted on taking him back with her. She was not friendly and after explaining that I only feel comfortable with me walking him, she went to check us into a room. I have him muzzled as I’m continuing to work with him on his fear aggression until it’s completely gone. He’s not a naturally aggressive dog - as in he isn’t aggressive just to be aggressive, it’s only out of the fear of others. He took medication to keep him more calm, did not bark the entire time (which he normally doesn’t anyways) and I kept him next to me.
I thought the visit went well outside of the fact that the technician was not friendly and did not get familiar with my dog’s record before bringing us in.
I paid for his shot and we left afterwards with a bunch of praise to him.
A few weeks later, while my dog was at a dog boarding place (that loved him and he’s welcome back to) I get a call from the animal hospital saying my dog is too difficult for them to handle with his fear aggression. Although there have not been any incidents, they don’t feel comfortable with their new staff seeing him.
If you were not comfortable seeing my dog, why didn’t you state that the first time I called and explained the situation to you ? Prior to ever having a first visit..
Lastly, if you advertise yourself as an animal hospital - you should be able and willing to expand your scope of knowledge and training in order to accommodate dogs like him. Seeing that he’s never bitten or attacked anyone, is actively training on his fears and his owner is fully capable of lifting and/or handling him as needed.
I’m completely disappointed with this business’s close-mindedness, lack of integrity and foresight.
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October 2024 by cindy peffley
Best veterinarian I've been to in a very long time!!
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October 2024 by Julie Gunn
I can’t say enough about the loving care this practice provides. They have met every need of my sweet golden retriever, who recently passed due to cancer. They took amazing care of him - and me as well. Such compassion and responsiveness., and prices are very reasonable. I’ve gone to many vets over the years but this practice is hands down the very best of the best.
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October 2024 by Angela Loughman
One of the best! Such a caring and understanding staff. I highly recommend this place for your fur babies.
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October 2024 by ed daniel
Good people to go to
Had to get my dog in quickly and they got us in and got the problems solved
Very quick
I highly recommend this place
Friendly staff and doctor
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August 2024 by Melanie McGhee
I can’t express enough how wonderful Dr. Mazzei and her staff are. My dog I had since I was 14 had to be put to sleep, and the compassion and kindness my family received was above and beyond. I now take my blood hound and two kitties to Shilo animal hospital, and I could not ask for a better veterinary office. The kitties had ear infections, and one had ear mite eggs, I asked about treating my blood hound, and Dr. Mazzei said she would look into his simprica trio because she is pretty sure he is covered, but we got busy with the two cats and forgot to figure that out before I left. That was Thursday, and the following Monday Dr. Mazzei herself called to assure me that his simprica would protect him from ear mites. I had already forgotten about even asking that question; and it just meant so much that she remembered and took time out of her day to call me herself and reassure me he was covered. You can tell everyone at Shilo truly cares about you and your pets.
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August 2024 by Katie Lepp
First time. Met with Dr Lockhart. She is the best. Very thorough exam and explanation of findings.
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August 2024 by Debbie Horn Ashley
We were looking for a vet that would take good care of our 3 pound Hava-poo puppy. This is our 2nd visit Dr. Maise & her staff were great. I want to thank my neighbor for recommending Dr. Maise to be our Vet for our Cody.
He loves everyone there!
We are very pleased with how everyone there took great care of Cody
If your looking for a great Vet then I would check out
Shiloh Animal Hospital you can't go wrong
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August 2024 by Tony Fleming
Excellent service, great people to treat my pets, fabulous
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June 2024 by Sharon Taylor
I found this place to be unprofessional. While taking my dog in the back I overheard the vet and her assistant talking about my pet . I do not recommend this place
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May 2024 by Love 70s
Best veterinary experience we’ve had. The staff and physician are top rate. Thanks for the compassionate and skillful care provided to Oreo, “The West Coast Kitty”.
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April 2024 by J Fern
Fantastic service with wonderful employees! They've taken great care of our animals, and they have been there for us in our time of loss. We will continue bringing our animals here. ?
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April 2024 by Rita Combs
Shiloh is the best place to take your fur babies lots of love for your fur babies Dr Mazzie and the staff are wonderful they ease my worries about my fur babies
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March 2024 by Wendy Saucier
Very clean, really cares about the well being of my dog.
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March 2024 by Tracy
The best veterinary hospital in the area.
