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December 2023 by MJ “Anonymousauthor09” Allen
Shannon was exceptional from the start. She took the time to listen and understand all of our goals, not just buying a house. When I was confused or needed reassurance she was only a text away, which was such an incredible relief. Overall, the process was clear and fast. I’ll definitely be returning to Shannon when we move in to the next chapter of our lives.
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November 2023 by Katie Davis
Lyla was excellent to communicate with. Always prompt and answered any and all questions. We would recommend her to anyone in the future in need of a loan officer. We appreciate all of her hard work as we tried and managed to purchase our dream home.
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November 2023 by Omar Boustanji
Great experience
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October 2023 by Erin Large
Lyla kept us informed and always answered all our questions. Was very detailed and organized in the whole process. Was able to get us what we needed. We didn't get to meet Lyla just yet but she has made plans to come by and see us.
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October 2023 by Philip Hinson
Ruoff Mortgage was great to work with. Shannon and her team worked diligently on our VA Loan and the results were great!
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October 2023 by Wanda Otero
I had a terrible experience with Ruoff Mortgage. I applied for a mortgage with them and they agreed to pay off a credit card as part of the process. However, Ruoff Mortgage did not pay off the credit card on time, causing my credit score to decrease. This was a huge inconvenience for me, as I had to spend a lot of time and effort trying to fix the issue. I was very disappointed with the lack of communication and professionalism from Ruoff Mortgage.After this experience, I would not recommend Ruoff Mortgage to anyone. Their lack of attention to detail and disregard for their customers' credit scores is unacceptable. I would advise anyone looking for a mortgage to consider other options and avoid Ruoff Mortgage.In addition, I found their website to be unhelpful. While they do have a FAQ section, it did not provide me with the information I needed. Their blog posts were more informative, but they did not make up for the negative experience I had with the company.Overall, my experience with Ruoff Mortgage was extremely disappointing. I would not recommend them to anyone looking for a mortgage.
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October 2023 by Deana Williams
I love my experience!!
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October 2023 by Miranda Roberts
Shannon and her team at Ruoff makes the home buying process as easy as possible! My husband and I couldn’t have asked for a smoother transaction. We will recommend everyone we know buying a home to talk with Shannon!
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October 2023 by Duane Baker
Very caring and professional walked me through process with patience when didn't understand something, explained it . Consider people their my friends
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September 2023 by Chris McNeely
As a first time home buyer I had a great experience with Ruoff I highly recommend them to anyone that’s on the market like I was. Now that it comes time to move in to my amazing new home I’m still so excited as I was from the start
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August 2023 by Sandy Sauerwein
I just couldn't have been anymore impressed with the way Mike handled our loan, and himself, throughout the entire process. I'd give him more than 5 STARS if it was an option! HIGHLY RECOMMEND MIKE!!
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August 2023 by Goldie Gibbs
Lyla was my loan officer and she was nothing short of amazing and she made the process so smooth and stress free and most importantly put my mind at ease because other lenders told me that I would have to spend thousands before I could get in a home and she got me in for a couple grand. She was on it every step of the way and kept an open line of communication! And you could tell she was looking out for me and my family every step of the way! I very much enjoyed working with her! ❤️
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August 2023 by Charlie Hershberger
Good service and good speed.
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July 2023 by Sierra Johnson
Raschelle was wonderful to work with and her responses were quick and to the point. She definitely made this hectic process much easier!
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July 2023 by Kenny Decker
Ben and the Ruoff team were great! Very responsive and helpful throughout the mortgage process.