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December 2023 by Millie Haywood
Needed a small loan and Jennifer Russell was my loan officer. Very professional yet friendly.
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September 2023 by George Dunning
Business Banking is a complete Joke! After providing Johnathan total transparency about our business needs. He then proceed to encourage us to fill out a long application and submit all of our Financials. Just to respond back. And state "we don't have an Is appetite for that kinda lending".Very disrespectful and a complete waste of our time!I wish people would understand how Is fractional banking works and stop giving banks like this deposits till they invest back into the community in witch they serve.
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September 2023 by Barry Hines
Excellent people to work with excellent service. Always there when you need help. Very friendly. Wish I could give them 10 stars, keep up the great work
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June 2023 by Torri Gist
For over 10 years this branch and EVERY employee in it too many to name but when I say this branch is like family to me and has been over 10 years! I absolutely loveeeeee this branch if you are looking for professional service great banking and amazing people go to River Valley Credit Union in West Carrollton!!!!!! The best!!!! 30 stars
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May 2023 by James Johnson (Jim)
I had a problem with my internet. I got caught in a scam and thought I would lose everything in my checking. So I called and talked to Amanda Carter. She did a wonderful job telling me what I had to do and what I should do to protect my account. She made everything so easy and was so easy to deal with. I just wanted to commend her on her professionalism and the way she handled everything.Jim Johnson
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May 2023 by Deb Alger
The best banking experience ever! I am so pleased with the service and convenience offered at this branch. I can recommend them without any reservation.
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May 2023 by Jeffrey Alger
D'Anna was amazing with helping us with a large withdrawal that was extra complicated. Thanks!
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May 2022 by Stephen Hoadley
The workers are always friendly and helpful. We are very happy they act more like a service group than a bank. They have all the products we need.
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April 2022 by Truly Blessed
Laura Dennis is absolutely awesome! If you get a chance to work with her, take it as a blessing. River VALLEY is the best credit union in the Miami valley.
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March 2022 by TCOB ALIVE
Jennifer and KayHave been there for me and my family. Both personable and professional.I have had no issues and will be transferring all my business to River Valley C.U. quick response and no hassle or hidden fees. I like the quick easy process of approval
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February 2022 by Troy Bryant
Did an experiment had a White Male Friend apply for a Business bank account. He no problems opening the account on the spot nothing but business information provided. I tried To open the same kind of business bank account. My account had to get approved and they had to use my personal information as well as Business information. I wonder if being a Black man had any part to play in the situation? We did that on purpose to prove a point. Both situations are on video. Smh. Need better banking practices.
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June 2021 by GG MAW
They helped me throughout the process of buying a used car, which was something, I had never experienced. I couldn't have gotten through the process, without River Valley Associates. They were there every step of the way, returning my calls and answering all my questions. I felt like they REALLY, wanted to help. Thank You for being there...
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May 2021 by d t
They are always helpful! Great customer service!
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May 2021 by mary vice
They take out auto payments randomly. Never the same day and several times they have taken a payment out twice. This resulted in overdrafts, which they refuse to reimburse!!
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June 2019 by Monica Quillen
Horrible wait times in the lobby. I waited in line for 15-20 minutes before walking out. Two tellers and one kept stopping to help the other while other customers had been patiently waiting. Absolutely ridiculous for customers to have to wait that long.
