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March 2024 by Jeffery Mays
If I had the opportunity to leave it with no stars I would this is the worst location there is . Can not even access my unit at all been trying to move out but can’t access it so having to continue to pay for it. My unit remained broken into the door broke and without a lock for weeks to be told I could fix it at my own cost and they can not afford to put a security cam system up to ensure my stuff is safe also refused to give the number to district manager when calling in to voice my complaint and still haven’t got any kind of response 3 months later.. do not rent at this location
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March 2024 by T. L. Morris
I could not have asked for a more helpful gentleman who was working behind the counter. Great customer service! (It would be nice if the lights worked in the units) Edit, almost one year later: I am currently moving my items to another storage facility. This place has given me 2 hefty rent increases in under a year. No thank you. Also, the two flat tires I have received from different times because no one feels a need to clean the drives; it's not worth it. Try elsewhere. Staff though is still very nice!
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January 2024 by jacob osterhaus
Serenity was very kind and helpful with doing my storage treasures transaction. Thanks again!
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January 2024 by Jeremiah miller
Robin, Eric help me out buying an auction unit today and give him five star review
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January 2024 by Craig Smith
Serenity was absolutely fabulous, very helpful and made the whole process very easy.
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January 2024 by chassidy akbar
Serenity is the best highly qualified manager ✌️? she is awesome ?
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January 2024 by Tae Cook
Super Nice, Convenient and Quick Service! Thanks Rob!!!
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December 2023 by Dustin Johnson
Cortney and Serenity were so helpful and put me in the perfect space
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December 2023 by jon colson
The property manager Rob was very professional and accommodating, also went above and beyond to help take care of any of our concerns or questions. Matter of fact some of the best staffing and customer service I have ever encountered! Will definitely recommend this location.
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September 2023 by Chris Walters
Cortney from the Needmore location was helping out at the Sharonville location. She helped retain us as a customer due to the terrible management of the Sharonville location. We have had nothing but a terrible experience and if Cortney did not talk to us and help work out the mess from Sharonville we would of left Public Storage ASAP. She helped retain us a storage unit at the Maineville location and if it were not for her we would have terminated our relationship with Public. She is definitely an asset to the Public Storage group and should be commended for her hard work, professionalism and curiosity.
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September 2023 by CoffJoshy
Eric was quick with the rental, throughly answered any questions we had and were able to transfer us quickly when we realized we didn’t have enough space. Thank you so much for your help, Eric!
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September 2023 by Megan Huntington
Cortney is amazing! She’s very professional and answered all my questions I had about the units.
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September 2023 by Crystal Hindmon
The customer service is amazing. Courtney was able to answer all of my questions with detailed knowledge.
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August 2023 by Corey Mummey
This is the first time ive bought an auction unit before Cortney was very fast and very knowledgeable.
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August 2023 by noah harris
Had a great conversation with Cortney she was very very helpful and respectful of all my questions definitely will recommend to visit for top service.