MyUSA Credit Union is known for its excellent customer service and helpful staff. Customers appreciate the professionalism, empathy, and positivity of employees like Rachel, who patiently explain account details and handle issues with a smile. The branch staff are quick to resolve problems, such as stop payments or account questions, often doing so smoothly and without hassle. Longtime clients have had positive experiences since the days of Heartland, praising the friendly and knowledgeable team members. Kelly Lee, in particular, is recognized for her expertise and diligent follow-through on mortgage services. Overall, customers feel valued and well taken care of at this credit union, making their banking experience pleasant and trustworthy.
Great customer service. Not crowed, plenty of bank reps.
April 2025
Had an issue with a STOP PAYMENT on my checking account and the Kettering office fixed this issue immediately without any hassles. I have been a client since 1996 when it was Heartland and all my experience with these folks have been wonderful Fred at the branch is fantastic. Would recommend this place to anyone
February 2025
Rachel , Ayanna , Kelly and Jenna all were amazing thank you so much :)
