Kroger Marketplace

Kroger, Grocery Stores
Hours: Kroger Marketplace has been a long-time grocery destination for many customers, but recent experiences highlight some ongoing issues. Customers have expressed frustration with the pharmacy and online grocery pickup services, noting frequent delays and lack of apologies or compensation for these inconveniences. One customer waited from 4:45 to 5:30 pm for an order that was supposed to be ready by 5 pm, only to be told to return later due to processing delays, which caused inconvenience for their family. Staff attitudes during these delays were reported as grumpy, adding to the dissatisfaction. On a brighter note, the store also receives praise for its friendly and helpful employees. One customer shared a positive experience where staff members gave free flowers and assisted with carrying groceries to the car, which greatly improved their day. The kindness and service of employees in the produce and floral departments were particularly appreciated, with mentions of courteousness and going above and beyond in customer service. However, some operational issues were noted, especially during a first visit to the Moraine store. Customers observed that the bread aisle was disappointing, and mobility carts were broken or had dead batteries. Additionally, there were few employees available to assist, and deli wait times for custom slicing were long. Overall, while the store has helpful staff and a good variety of items, there are concerns about delays, equipment condition, and staffing levels that impact the shopping experience.

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1. Dayton, Ohio