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January 2024 by Katie L
Wonderful staff.
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January 2024 by Mabinta Drammeh
I recently visited this auto shop for an oil change after completing an online estimate. Upon arriving, I informed the staff that I needed an oil change for high mileage andThey encourage me to get a replacement for my air filter. While the employees seemed friendly and not disrespectful very respectful actually, the level of professionalism was lacking.To my surprise, they immediately began working on my car without even asking for my preferences or discussing the job functions. This lack of communication was disappointing and made me question their attention to detail. Additionally, they mistakenly used a different oil for my car, one that I never use and not suitable for my vehicle. They used 10W 20 which is a heavier oil primarily meant for the summertime. instead of the recommended 5W 20 for my vehicle. I also have the paper and the purchase date.As a result, my engine had to adjust to the unfamiliar oil, which was not ideal. This experience left me dissatisfied, especially since it was my first time visiting this auto shop. I highly doubt I will return in the future, except perhaps for a simple top off, as I cannot make oils. However, I usually prefer to go to AutoZone and handle that myself.Overall, the lack of attention to my requests, the incorrect oil used, and the lengthy time taken to adjust my filter has left a negative impression. I would not recommend this auto shop based on my experience.
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January 2024 by Antione Amos
Great customer service
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January 2024 by MaKenna Tharp
I've never paid so much for an oil change ? 109.99 for a synthetic oil with high miles of 139,000 then ask about using 25 off coupon advertised online then I was offered a coupon of 36.99??? Weird how it all added up and what not. They also didn't ask me for a specific oil change just did it and came back with the price of 109.99 for a 2013 hyundai elantra gt. ? never again will I trust another jiffy lube. Lady cashier was beyond rude and lacked customer service accuracy. ?Service: Brakes
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January 2024 by Billie Howard
They all were so kind gave me the best deal when I just drove up and asked for an oil change and tire rotation, after calling around for an hour or so with prices nowhere close to how good theirs were. I will be returning to them for now on and recommend them highly. They actually seem to truly care u are safe and leave happy. Great Attitudes couldn't of cashed out with the sweetest lady ever! I work customer service it's sucks and they do it Wonderfully!☆☆☆☆☆
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December 2023 by Danielle
Very good job on the oil change
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November 2023 by Katelyn Morgan
Darryl did a great job on my oil change, he was very helpful & made sure I had a great experience. Definitely will be back
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November 2023 by Donna Spencer
Good clean service friendly and I'm very satisfied let me know what actually I needed .got a oil change .
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November 2023 by Lisa Whitte
Went on for a simple oil change, came out with smoke coming out the back and rook it back only to find out a part was burned off. Had to have it towed to the dealership because they couldn't fix the problem. Will never go back again!!
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September 2023 by Stephanie Brown
The service here is the best hands-on. I couldn't remember if I had an oil change on my car, and they helped me right away. Ms. Keesha was really nice, too, and so were the guys working on my car. Had me in and out.
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September 2023 by Getto Jedi
The General Manager was very courteous and helpful. And the service was super fast. Team Kheesha Rocks.. thanks guys... will certainly be returning.
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September 2023 by Chelsea Horton
Prices, quality, level of efficiency, and customer service have all changed for the worse. Follow up once my next change was due- they destroyed my plug and jammed it to where valvaline was kind enough to address the issue and now I have to pay an actual mechanic to fix it! Do not take your vehicle here. Negative stars
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August 2023 by Lee C
Fast and smooth process. Each person had excellent customer service and made me feel very comfortable leaving my truck in their hands. They also washed my windows, put air in my tires, and topped off my fluid.Service: Oil change
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August 2023 by Jazmine Jones
My experience with jiffy lube has been amazing. I came for an oil change and the technicians had mentioned to me that my drain plug was stripped. Ms.Kheesha said not to worry and when ahead and called the auto shop down the street to replace my drain plug. Here’s the kicker… She walked to grab the drain plugged from the auto shop free of charge! The customer service is impeccable. 10/10 would recommend them to friends and family.Service: Oil change
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August 2023 by Big G
Everything went great at first, even gave me a discount because the repair took a while. But 2 weeks later, and my tire has been vibrating and nearly falling off. I could've died on my way home