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January 2024 by P. Myles Velazquez
This was a great Firestone experience. The staff is super friendly and the service was quick!
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January 2024 by Earleen James
Getting an appointment is easy, friendly knowledgeable staff, and always let me know if there is anything of concern and location is good
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December 2023 by Dave Owens
Fantastic service and provided excellent updates
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December 2023 by JoJo Johnson
I called at the last minute because I found a screw in my tire and I had to drive to Florida the next day. I was told to come in right away. The mechanics were friendly, very professional and could have easily tricked me into buying a tire I didn’t need but it turned out I didn’t need a tire after all. They also explained to me that my tires were over inflated and that’s why my indicator light was on all the time. Also they pointed out that I needed a special tool to get one of the lug nuts off in order to remove my tire and they showed me what the tool looked like and where I could purchase one. All in all it didn’t cost me anything and I had a great experience!!
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November 2023 by Rose Blocher
I've been loyal to Firestone for 5 years. That all changed today. I went in and they quoted me $2,800 (even though the part online is only $400). So I went to a different shop and im getting MORE done for only $800. Literally $2000 cheaper than Firestone quoted me. Absolutely insane. Save your money and go to a different business. I've now been shown that Firestone will steal your money. (Side note, they also told me my rotors were bad even though I just had them replaced a month ago with brand new parts...)
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November 2023 by Kristin McFarland
Had an appointment, had to wait 45 minutes for them to tell me they couldn’t do it because of a broken tie rod. Rude service when I declined for them to fix it. Overall rude and stupid
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September 2023 by H Jessen
Freakin' for a small brand new tire $170.00. You have to set up for and appt to get an oil change. No last minute walk ins.
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July 2023 by Greg Ashmore
Only been one time, and that was to get a tire repaired. I’m and out in under 30 minutes and only out about $20. Very friendly staff, did get the upsell offer on wipers, which I did need, but the price seemed outrageous. After the initial “no” I didn’t get any pressure to buy which I can appreciate.
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July 2023 by jared fuchs
Staff was incredibly rude and super unhelpful. If this sounds like the thing you want to spend your money on, go ahead but I will not be returning!Service: Wheel alignment
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May 2023 by Cheryl S.
I would honestly give it zero stars if I could. I took it to their shop a few weeks ago because my brakes started grinding really bad and no other shop was open. They charged me over $500 to fix my front brakes and recommended services that weren't even needed because I had just recently had it done somewhere else. Anyway, a week goes by and my brakes sound just like they did when I brought it to them. It wasn't that squeaky sound you get with the new brake dust, it was grinding like I needed new brakes. So I called them and brought my car back up there. They swore up and down they didn't hear the noise. But it was making the noise the entire drive to their shop. Basically they acted like I was making it up. Today I took it to my normal shop and they said they heard the noise immediately. They told me it's cheap padding materials that Firestone used and it doesn't look like they used much grease. They asked how much I paid and I told them. They basically told me I got ripped off and that they charge the same amount for the expensive padding materials. I don't know who else to complain to, but I will be reporting them to the BBB. You mean to tell me that I paid $500+ dollars just to hear my car make the same noise it was making when I brought it in for them to fix? How am I supposed to know when they are actually going bad again? Not to mention, the staff was rude!! I'll never go back there again.
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April 2023 by Bailey Winters
I routinely take my vehicles to this fire stone and nothing but fantastic results. Always provides updates and if any reccomend action needs to be taken on my vehicles always a phone call to discuss.
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March 2023 by Mike Ramsey
Terrible Service 100% wouldn't recommend this place. I had an oil change from them and the next few days my oil was all over my driveway, so I went back the next day to explain and then the guy got an attitude and said I may have to pay for another Oil Change because it was good when they did my oil. So if you go there beware of the Oil Filter Fairy because dealing with Firestone they don't have insurance for that. Once again would NOT recommend if you aren't the best at cars they will try to scam if they can.Service: Oil change
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February 2023 by New wolf Order
I’d give them no stars if I could they always have attitude and take in a demeaning manor over price service and I’ve gone to them for years and years when different cars but not anymore
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February 2023 by Yousif Ahmed
Bunch of Scammers, "ASE Certified" I think they need to go back and get recertified. This shop is just hilarious. "Excessive Play in the seat, the seat is handicapped and is spring loaded, what do you expect from a car seat that can turn 360 and is spring loaded. I don't think the technicians are trained well, the manager is also no help. "The seat has excessive play" "Take it back to the manufacture to fix it or inspect it" How about the technician goes back and gets proper training on how spring loaded vehicle seats work. Don't inspect a car if you cannot fix the issue or check off on it.
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January 2023 by Aaron Suever
Amazing service and thorough work. They've always treated me amazingly and honestly find things that every other service shop overlooks. Have had some of their concerns double checked and they're never just trying to work more money from you. If anything they're letting you know before it becomes a bigger more expensive issue. My go to shop in the Dayton Area.
