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November 2023 by Laron Henderson
Great! Got my rental with no issues
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November 2023 by brandie finkley
I wrote a review and suddenly it disappeared.. no problem I’ll just rewrite it. I was given a car without any walk around or inspection with staff I was given the keys and sent on my way. A few hours into my road trip the cars check engine light, change oil came on. This car had a dent on the front passenger side. When I came to return the vehicle on a Sunday before opening hours there was no drop box, so I had to wait on staff. So when the staff member by “Karen” arrived she came and looked at the vehicle and said small white spots were ashes?? I put my finger on it and it smudged away like it was residue from need a wash. Then she said I was late dropping the vehicle off. So during this I tried to explain they weren’t open and that no one in the car smoked or smokes. She then began to get loud and began belittling me she got so hostile my mom ran outside In tears. I was so hurt and never felt so low in all my life. I would have never expected such behavior from a rental car agency. They run this place like the mafia. With her having my address I was afraid would find me a hurt me
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November 2023 by Julia Andronikou
Super experience, quick quality service ?
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September 2023 by Erica Hooks
Love this location very good costumer service the lady’s are always friendly and helpful
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August 2023 by Ken Cook
Rental was returned early and Was not reimbursed my money for the unused days and the corporate office will not help either would not suggest using them ever
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June 2023 by Renee Cottom-Mann
Friendly staff, prompt and efficient service. Reasonable prices also??
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February 2023 by Kevin Gilbert
Good service at the counter, but a general overview of the cars features would have been helpful.Car was fairly clean. Late model with low mileage.Please mention loyalty program nxt time. A miss on future business by staff.
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February 2023 by Elkhan Jamiyev
They are very bad communication. Only answer one question they got all my information. And gave wrong information. Not advise
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December 2022 by Jared Wise
They don’t answer the phone.
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November 2022 by melissa wiles
Clean car, great customer service
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September 2022 by Hanna F
The older lady that worked the counter on 7/25/2020 is extremely rude, and unprofessional. Budget may benefit sending her to some customer service training. I assure you lady, it isn't my fault you lack the customer service to efficiently deal with customers hospitably
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March 2022 by Master Ra Sol
Stay away from downtown Dayton OH Budget. Worst customer service I’ve ever experienced. I rented a full-size SUV and was offered a minivan instead. They gave me a standard SUV that reeked of cigarette smoke and was in need of maintenance. Instead of working the issue, the rude representative passed the buck to the Dayton Airport who was unable/unwilling to assist. 24 hours later I finally get a worn Tahoe in which the 3rd row seat didn’t let all the way down. I spent 2 days of a 7 day vacation trying to get what I paid for. What a nightmare! Do yourself a favor, rent anywhere but Budget.
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October 2021 by Stuber Velasquez
The staff at the Downtown Dayton location are always, friendly, helpful and fun to deal with. Keep up the great customer service.
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September 2021 by Brandon Uhrich
They lied and wouldn't allow my temporary driver's license like it stated on the website and then didn't honor a refund for 5 days and I missed my brother's wedding due to this. They are just evil.
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August 2021 by Todd Stiver
Traveled 45 minutes for them to tell me I couldn't get a car because they forgot to tell me something
