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November 2023 by Rebecca Watson
The rear gate seal was coming off wouldn't allow me to close the rear gate and secure the vehicle. The windshield wipers did not clear the windshield while driving in the rain. The service oil soon light came on. While driving the vehicle the car surged going uphill I did not feel safe driving this car.
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November 2023 by Paul M
Car had issues and was unsafe to drive. Cruise control did not work and suddenly sped up OVER 20 MPH in extreme rain making it VERY DANGEROUS to drive. Upon check in I told them 2 problems I had, including the unsafe acceleration from the cruise control and they didn't even offer any type of compensation or discount. The sad thing is this was a new car looking like it only had about 1400 miles on it.
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November 2023 by kurt Wallace
I love this location. I travel 50 miles to skip hundreds of rental places because I’m very happy with how they treat me and I feel valued when I come here. It’s wonderful here. I recommend everyone rent from this location if you want the best customer service and top of the tier vehicles.
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November 2023 by Lauren Mulhern
Terrible customer service. Store location opened 5 min late with customers waiting and standing outside.Car reeked of awful marijuana odor. I immediately informed agent. She did not offer a replacement car or refund.Also signed up online for GPS in car and there was NOT one installed.
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November 2023 by Maggie Hansen
Dawn was great! And the price was right. My whole experience from pick up to drop off was excellent. Dawn was very friendly and answered all my questions respectfully.
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September 2023 by Kenneth Potter
Great service actually helped me and didn't confuse me also didn't treat me like I wasn't a human I love this place I won't rent from anyone else
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September 2023 by Parris Jones
I LOVE their professionalism and their accommodations to each specific customer. They handle each customer the same no matter how difficult they may be.
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August 2023 by Randy Stephenson
Very unpolite and unprofessional front desk.Just wanted to leave my car on their lot for sa couple of hours and the front desk did refer me to park over at CVS since she said their empty lot was full .I was in rush so I proceeded with my reservation but definitely next time I need a rental I definitely will look elsewhere .
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July 2023 by Casey McBride
Staff did a great job with customer service and knowledge. The vehicle was awesome. Only issue was confusion with using the online service. We found out that the online service double books. We almost didn't get a vehicle for our vacation. We watched three people not get their cars. That's unfortunate. Fortunately the staff was great at handing the problem that was out of their hands.
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July 2023 by Trisha Jewell
We rented the car from budget and they did a fantastic job. Everyone was friendly and nice and the vehicle was extremely nice. Fit all of us there was seven and we would definitely recommend renting fromthem again
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June 2023 by Rev Dr J Dan Renfro (Video and Photo)
Good prices, very efficient staff, but not friendly at all.The kettering staff was at least neutral. In and our fast and professional.The guy in Emerald Isle North Carolina was sarcastic and curt. In addition in NC you had to wait outside the building untill the they called you in. ????..Lastly the car had to be switched out and took a few hours of my last day of vacation. The up side was they took care of it in a 24 hours.Best price good car. I'd use them again,
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June 2023 by Michael Severs
Needed a vehicle (SUV) in a pinch. Called on a Saturday about an hour before they closed. The gentleman on the phone that I explained my situation to said come on up I have you covered. Great experience at the Wilmington Ave store not sure about the Kettering store because I have never been but I got nothing but great service at the Wilmington Ave store.
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March 2023 by jeff witwer
Scam! Do not rent from here! I reserved a car online that was supposed to be a Kia Soul. When I got there they did not have any available. She was nice enough to give me a Corolla for the same price but it was not cleaned out. I returned it three days earlier than I intended and they said that I could not be refunded or prorated the three days because I had ordered online. It was so absurd that I laughed and thought the man was kidding me. So, I said that they could have the car early because my car was done in the shop. I stated "You plan to clean it and rent it out for today don't you?" The man said "yes probably". Is that a scam or what? They get paid twice for one dirty car....And the website does not say that you can't return it early. What ever happened to good customer service?
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March 2023 by Jean Love
Outstanding experience at this location. The manager who was working the desk was extremely friendly, helpful and professional. The car that we got was cleaner than the last several rentals I've gotten from other Budget locations. This was the first time I rented a car from this location and I will definitely go back.
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March 2023 by kushalnath devaruppala
The customer service was very bad at this location. after visiting the location the receptionist mentioned that they were out of cars for the pre-booked pickup and was not even ready to give any estimate time for the next availability. She was very rude and was expecting us to leave. We did not receive any E-mail or call regarding the delay and on top of that the lady just mentioned we need to keep waiting for her call. Very bad service at this location!