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October 2023 by Crystal McGraw - Groves
I am extremely disappointed in the service I received here. I trusted them and the BBB I paid almost $3000 // $2895 to be exact and had to bring my car back twice after because it was still doing the same thing. After I spoke to the top guy there, he told his staff to replace the part. I continued to drive my car and had nothing but issues since replacing almost everything they supposedly fixed. To top it off I have voiced my frustrations every time got was excuses, so I had to bring men in the office and have them call on my behalf and they told me these guys was full of it. After being lied to, treated poorly and pushed off I did not even receive a professional I am sorry or discount on my work that was done or if in the future if something goes wrong bring it back. I called today and got brushed off as well as to what was all done to my vehicle and was told that I can bring it in leave it for a couple of days and they'll find paperwork to see what's wrong with it I would not recommend this place to anyone I would find a mechanic off the streets and probably receive better service and my car would probably run longer.Service: Transmission
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September 2023 by kanna ball
I was told to go there by a local repair shop. I asked the man if he could come outside to look at car so I could show him where the fluid was spraying out of . He said they dont do that...I explained were from our of town .I just wanted to show them what's going on... So he said he would send someone out...We waited 30 mins . My son finally said to go to the other transmission shop down the road and they waited on us within 5 mins... No customer skills
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August 2023 by Andrea Wright
I am very irritated my car probably been here for a few weeks , I was calling every other day to see have he got to my car so Tom will always say he will give me an call by the end of the day or week so last week Aug 11,2023 I had my dad go and he said a note about my car was on the board so I could have been picked it up so then they says I’m having electrical issues so I get my car towed and took to a Chevy dealership it is not aug 17, 2023 and I have to pay $500 for a diagnosis just for them to tell me it wasn’t electrical it is my transmission !!!!!! I’m so frustrated about this communication was not done right at brownies I am very disappointed .
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July 2023 by Evan Dolley
This shop just earned a life long customer. I thought I was having transmission problems on my truck and walked in ready to pay $3k+ to get it fixed. They diagnosed the issue back to a misfire from one of the spark plug boots coming off. They pushed the boot on and totally fixed the sudder I was feeling in the free diagnosis of my truck. Turns out there was no issue with my transmission at all. They could have easily rebuilt my transmission and charged me thousands of dollars but they were honest and looking out for me - the customer instead of trying to take advantage of me.
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February 2023 by Savon Ireland
My transmission has been running good since my rebuild, definitely going back when my SS needs surgery lol
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February 2023 by Leiland Woods
Brownies lived upto great expectations. Would recommend to family and friends. Great job! Great service!
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November 2022 by Michael McConnell
Took my car here because I was told by another shop my differential was going bad. Dropped it off and in less than a day they had traced the problem back to an issue from a recent repair from another shop. Had that repair done at that shop and back on the road the next day. Hoping I have no transmission issues, but if I do, I will be taking my vehicle here again. Everyone I spoke to was nice and did everything right. This was the Northridge location.Service: Auto engine diagnostic
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October 2022 by Ashton Oak
Trash service, dont call bacl, youll have no updates on your car, will do fixes and charge you before they confirm, THEY WILL BREAK STUFF FOR YOU TO COME BACK LATER AVOID AT ALL COSTS, they have been trash since the older ppl retired. The ones in there now youd be better off on FB marketplace
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September 2022 by Tyson Reed
Everyone there was incredibly helpful and patient when it came to helping me and my car's very problematic clutch/transmission issue. They kept me informed every step of the way.
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July 2022 by Crystal Orner
Brownies independent transmission is a very well place to get your vehicle fixed they don't play around
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November 2021 by James Modica
I had my car towed to Brownies after one of the very nice technicians told me they would take a look. The tow company was very busy and by the time it got over there the parking lot was full. The owner called me later in the day and was frustrated that my car was there as there was nowhere to park it, but I explained to him that I was encouraged to have it towed there that AM. It seemed like they weren't exactly on the same page and it was unfortunate to have the customer put in the middle. The owner said it would be weeks before he could get to it. BUT, they quickly called me back and explained that the drive shaft was broken. They took the time to call and find out that my particular car was under a recall for this very issue. I was able to have the car towed to the dealership and fixed for free. What started off a little rocky ended fantastically! They could have easily not taken the extra step of finding out my car was eligible for free repair and I would have never known and paid either them or someone else to have it fixed. I really appreciate the honesty and extra effort. I'd have no problem taking any vehicle here in the future because they've earned my trust. Thanks!
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November 2021 by Hartwell Gardner
Had transmission in my Buick rebuild, by these guys and it still works great. I recently took my 08 Saturn SUV in for transmission work Jeff and the guys still did great work even being short handed, good work, good people and fair pricing.Service: Transmission
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September 2021 by Marsha Behr
After having 2 separate diagnostic from 2 different shops at $150 each time they couldn’t tell what was wrong. My husband thought it’s in the transmission so took it to Brownies on Dixie Dr. within 4 hours they called told my husband exactly what it was. So back to the shop it went. Brownies did not charge us anything for finding it was an engine problem after all. Very nice people that work there. Saved us a lot of money! Would highly recommend them!!
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August 2021 by daniela holman
Jeff is an amazing business man. Took my 2012 gmc Acadia to get looked at and he did it free of charge. Also broke down exactly what he needed to do and fix for my transmission. I will definitely be coming back. Best business for cars I have been to in a long time. Very respectful workers.Service: Transmission
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August 2021 by Daniel Strunk
Jeff is a great store manager. Great customer service. Slightly lacking communication. Other than that with any issues that seem to arise, I can give one solid tip. Keep your cool and Jeff is more than willing to help in anyway possible. Even after 1.5 years of struggling with a Ford ranger transmission. I kept calm cool and collective. Finally getting my ranger back and having it back for almost a week. The OD sensor is agian back on. But pulling the fuse and the replacing it the issue goes away for a short while. Having other issues than the transmission Jeff fixed it at their cost. Makes up for a little of the lost time. Definitely recommend this shop so long as you have ample time and another vehicle to drive. Warranty is no issue. Would give 5 stars if I would have gotten more updates rather than having to call myself weeks after I was suppose to receive a call...... thanks for working so hard. Keep up the great work.