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January 2024 by Joe DiCicco
This is our third GMC purchase with Tom Spears, and we have always had great experiences with him. His knowledge about the product is outstanding, and we trust that he will help us obtain a fair purchase price. We highly recommend Tom and Bob Ross Buick/GMC.
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January 2024 by Philip norrod
I needed some work done on my truck and Jesse, a service manager/technician, was very attentive and expedited the service for me while lending me a loaner vehicle, while I waited. The salesman, Tom Spears, went above and beyond for me when it came to getting me into my new truck. I can't say enough about the staff here, in both the sales and service department.
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January 2024 by Terri Trabue
Ken was awesome! The process of purchasing a new Buick was extremely easy. After the purchase, Tom Spears showed us the features of the car along with the Buick app, which we love!
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January 2024 by Josh Kohr
My girl went for an oil change, mind you there are a few other things wrong with the car. Well she got the oil change all good there. When she got into her car, her shifter had the button and the black piece out of it to where she couldnt shift her car. She couldnt figure out how to out it back in. I told her to ask them to put it back together since it was working since she drove the car there. Jesse said it wont work its missing a spring blah blah blah. I had my girl give the phone to him and simply explained how to put it back together. My girl said he wasnt tryin to listen to me this n that. But i told him how to put it back together, but he didnt listen and took the whole shifting case out, after i told him how to fix it, i mean its there job to kno these things. Guess he might be new idk. But maybe next time jesse can listen to what people have to say. Obviously he has no clue whats going on. Had to drive out from my job to put it back together myself... Thumbs up for the oil change though.
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January 2024 by William Setser
Always satisfied with getting a dependable vehicle at this place. The salesman named Dan is awesome at communication and fitting me with the right truck. Everyone there is professional and personable as to help you feel comfortable. Great job I appreciate the help, loving the truck!!!William
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January 2024 by Brandon Banner
I normally don't leave reviews, however Dan M. and Ken W. at Bob Ross really went out of their way to make sure that I had a wonderful car buying experience. With being an out of state buyer, they were very attentive to my needs, returned phone calls and emails, sent pictures - every question I had they answered... I couldn't have asked for more. The used car I purchased even had a recall - they helped me set up the service for that - in my home state! I appreciate all their work and dedication. They definitely have a client for life. Thanks again.
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January 2024 by Julie Suitts
Roger at Bob Ross Buick was awesome. He showed me how to use everything in my new car and how these features will benefit me, save on gas and just make the driving experience so much better. He was also knowledgeable about the current Buick promotions and even found another right before I picked up the car. Great experience!
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November 2023 by Kate Smith
I wish that I could rate this service visit at 10 stars instead of 5 stars that is the maximum on the survey as all the staff that I spoke with were supportive,knowledge and went above and beyond to make the repairs to my car. The service representative assured me that even though I could not set a definitive appointment time for the car to arrive as we would be towing it in from another state that they would be able to assure me prompt service. The required part to repair the car arrived in a timely manner and the service department repaired it the day that the part arrived and even washed the car prior to my arrival.
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November 2023 by Gay Gauder
The service department detailed the cigarette smell out of my newly purchased 2021 Encore. They did an amazing job, gave me a ride to work & left the keys with the showroom so I could pick it up after the shop closed. Super nice people!!
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November 2023 by Robert Bowers
This summer I took my 2011 GMC Sierra in for an oil leak. The service department replaced the oil pan gasket, both cooler lines and the left front axle shaft with all new seals but still had a leak on the axle shaft. After the third visit the service manager Eric Willis took charge and did personally oversee each subsequent visit. He did everything possible to find the leak and finally found it. He was polite, professional and accommodating throughout the entire process. He is TOP SHELF!! I wish I could give Mr. Willis an extra 5 stars. It's no surprise why he's the service manager for Bob Ross. Thank you for all of your efforts Mr. Willis you're the BEST!
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October 2023 by Karen Bruggeman
Will Avery was my salesman and he wad a very patient, helpful person...no high pressure sales at anytime. We took a nice long demo ride on both cars that I liked. No fast around the block ride. After my purchase at time of pickup he went over all the features with me and told me any questions I had after I left to give him a call or make a list and stop back by the dealership.
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October 2023 by Terri Hill
Very accomplished!!!! Tom Spears was friendly and patient. He made sure I was satisfied with my car. Highly recommend for anyone interested in purchasing/leasing a car.
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September 2023 by Karbon Market
Our experience was great! Ethan, our sales agent was professional, kind, and knowledgeable. He helped us pick the perfect ride! We are so glad we chose Bob Ross Buick-GMC!Truly,Jerell & Kellee
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September 2023 by scott burgess
Very low keyed, sincere and genuine. Tom Spears is an expert in his field. No bickering, just the facts and this is what we can do. Very easy and stress free process. Thanks Tom
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September 2023 by susan adams
First time using Bob Ross Buick for our car maintenance - very pleased with their customer service & ease of setting up an appointment. Oil change, inspection points & tire rotation all done in a timely manner
