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July 2023 by Jared Hess
Every time I have needed to speak to the owner I have been treated well and my problem is resolved efficiently. However, the choice of the management company and my experience with them...So Beavercreek Storage Depot is under new management. Basically what that means is that instead of a local staff at the facility managing it, it is now a remote management style. So, if something is needed quickly, you have to wait.When I first rented the unit I was given an access code that didn't work. I had to call the after hours number to get an emergency code and then was told I was going to have to call back the next day to get a real code. I would have preferred to have been called the next day rather than having to remember to call (I'm the customer paying for a service to be provided). I called back and got a real code, which I was told it would take 24 hours to update in the system. After 24 hours I tried the real code and it didn't work. I had to call the after hours number again and was again given an emergency code with the instructions to call back the next day for another real code. I called the next day and had to leave a voicemail. I didn't need to access my unit again for about a week, and when I went back I tried the emergency code. It didn't work. I call the management number and was told that my access code had been changed six days prior. Nobody ever called to let me know, instead I had to call.I haven't had any issues for the last week or so until today. I arrived to access my unit and the code box wasn't working. I called the management company number but they were closed (it was 8:45 am). I called the after hours number but was transferred to voicemail. I waited until nine hoping the management company would be open, and was able to speak to someone. After I told her what the code box was doing she told me that it must not be connected to the internet, and that she would contact the field agent to come and fix it. She then said "there is no need to wait around as I don't have an estimated time until it is fixed". It has currently been over 2.5 hours that I have not been able to access my 24-hour accessible unit. I called again to see if there might be an update as to how long, and I was told again that there is no need to wait around, and that they would call when it was fixed.Obviously I am frustrated, but I hope my review is rational, logical, and fair.
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March 2023 by Kellye Gallant
I'm starting to not appreciate this place. Have been trying to get ahold of them for months, nobody is ever in the office when I call and there is not an answering machine to take my message. They took down their website that I was paying through around August I believe 2022, was told there would be a new website put up finally after I caught the guy in the office and was able to pay four months in advance, to keep any issues from arising. Now that I am traveling for the winter I am relying on my seventy-year-old mother to check the office periodically to see if they are in so I can pay my next few months.Not very pleased and and documenting every phone call that is not answered and every time my mother has to drive by to check to see if they are there during "business hours".
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January 2023 by Sarah Patrick
I have been attempting to reach out to Beavercreek Storage Depot for months now. The discover credit card I had to autopay was stolen and I needed to change to a new discover. I’ve gone several times to try changing it, but nobody was working and it was between the hours posted. I also attempted to call but the voicemail box was full. Please contact me and let me know when you are working next, as I can’t get into my storage unit and need to update my card. Thank you!!
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May 2022 by Fractured Reality Gaming
Decent place for the price.
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February 2022 by Patty Davis
I came into this facility last week and spoke with Dennis to get pricing on units. He was very knowledgeable and was very pleasant to work with. I would recommend this location to my friends not only because of the great customer service but also because of the cleanliness of the facility.
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October 2019 by Ronnie Hester
Highly recommend this place also great employees one that I'll never forget she was very professional and couldn't ask for better service thank you Linzie a pleasure doing business with you
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September 2018 by John Black
I love it
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September 2017 by Amy Wilson
Very nice staff clean,safe area
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August 2017 by PJ
Clear units, friendly, safe area. Very reasonably priced and well maintained. Recommended for the area
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July 2017 by laura eimer
I used this facility for 11 months. Squeaky clean. Very secure. Manager Tim extremely pleasant and helpful every time I checked or changed my billing options. Excellent communication. No hidden fees or surprises. Transparent in all fees and basic rules- all in writing and clearly stated. Reasonably priced. It far exceeded my expectations. I recommend them highly and will use them again. I found them on line and did not know Tim or the facility from 'Adam.'
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May 2017 by Carla Rauschenplat
I have used the Beavercreek Storage Depot on two separate occasions for family moves and found the facility perfect. The units are clean, well cared for and the location is very secure. Tim, the proprietor, was very helpful and thorough in his explanation of rules and regulations. I am moving out of town and hope I can find another facility this great in my new location!
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May 2016 by Angela Zappia
Very efficient, clean and curtious. I used them last summer when my daughter was moving and am using them now for my move. I had no issue with payments, as a matter of fact I liked the fact that they could auto debit my account monthly so I didn't have to worry sbout it.
