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April 2024 by Martha Nelson
Everyone was very helpful, professional and friendly. The tech that took care of my exam was excellent.
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March 2024 by Muntaser Mustafa
I’ve been going to the eye dr for almost 10 years and never had an issue until this place tried to read my eye pressure with an archaic machine from the 90s that spits a puff of air into your eye. It’s almost impossible not to blink. My eye Dr that I normally go to has state of the art equipment & im always in & out. This place can’t even read your eye pressure so you can get a simple updated prescription. What a joke!!!!! What a waste of my time! Stay away!
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March 2024 by Brent Montgomery
Great place . Friendly staff.
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February 2024 by Joseph Styche
The staff onsite is extremely helpful and knowledgeable. The issue is they do not have a doctor on site. If you have any changes or need a follow up you have to go to different sites. The virtual doctor visit itself was not great but not terrible. It feels like you get cheated out of seeing an actual doctor but he wrote a prescription for me. The issue is the new contacts caused irritation and I can’t schedule another appointment with the facility. They are making me to to the mall to schedule a second exam to wear contacts that had previously prescribed and that I have been wearing for the last 5 years. Just frustrating business strategy with not having doctors at all locations.
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December 2023 by Austin Mercury
Horrible experience at America's Best! Their customer service is a disaster. Despite having a one-year warranty, they refused to honor it when my glasses broke. The manager contradicted their own website, claiming frames aren't covered, even though it clearly states otherwise. They tried to shift blame, insisting I didn't buy a warranty, which was unnecessary as the glasses were still in warranty. Now, they won't honor it, and their $69 two pairs deal is just a scheme for cheap, subpar frames and lenses. Save yourself the headache; go somewhere with quality glasses and frames.The manager at America's Best was incredibly unprofessional, getting in my face and labeling me a hostile customer. When expressing dissatisfaction, they suggested I leave, displaying appalling customer care. Avoid not just this location, but all of their branches, as they seem to employ consistently rude individuals with no regard for customer service.
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December 2023 by Christine Noggle
Cindy, store manager, was very helpful in getting glasses for my mom. Because of my mom’s condition, it wasn’t a normal process, but Cindy made it easy and economical too! She made sure my mom was getting the glasses she needed in the easiest way possible. They have a great selection of glasses, and I always have a good experience at America’s Best. I haven’t found lower prices anywhere else. Great job!
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November 2023 by James Gray
What a waste of my time they were today. I've been to the same a few times even seen the same Dr. She's known I'm diabetic when I called and scheduled this appointment they asked if I was diabetic. I showed up and they can't see me because I'm diabetic and need to see a specific Dr. Thanks for wasting my time! Thanks for thinking it's so easy for me to keep taking time off work.
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October 2023 by Rhonda Breeze
Great experience with Roberta doing the pre and virtual eye exam she is extremely nice and knowledgeable about everything. Jim the office manager was super nice and spoke to all customers made it a wonderful experience. Alex finished me up with the purchasing of glasses again another positive experience. Thank you staff in Sugar Creek for a great customer experience.
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August 2023 by Tara S
This was my first time here. I was pleasantly surprised by the level of care I was given. Very thorough and Chelsea was incredible! Will definitely be going back in the future.
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August 2023 by Jacob Menachem
From the time I walked in, to the time I left, I was met with very responsive and friendly people working there. They took very good care of me and had me in a nice new set. Very pleasant people working there!!
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August 2023 by Brooke Craig
The staff are extremely helpful. I went with my prescription for some eye glasses and they were able to assist me with an amazing pair of glasses for a great price! The team was patient and kind when working with me. I felt the generosity once I hit the door and was greeted by every team member. There is no greater place for eye wear than Americas best! Thank you for great customer service. It goes a long way!
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August 2023 by Dave Walker
Jess did a wonderful job assisting me with glasses today. I appreciate the time she took to explain my options.
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June 2023 by Alexandria Potts
Amazing staff and the doctor was great. Went in for a new Rx and glasses. I was able to find two pairs I really loved and ordered same day. Within 3 days I got a call that they were in and ready for pickup, which was very fast. Overall a great experience. I will definitely return for future exams.
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June 2023 by chris haddix
Wife and I went in to get our glasses fixed. Thank you Lynne at the Bellbrook Ohio location for your service and for being so kind and helpful. Greatly appreciated. Great staff. People like Lynne are why we are repeat customers.
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June 2023 by bert thompson
I brought an outside prescription in to be filled for my 6 year old niece, the entire staff was very helpful and friendly.They engaged in helping her pick out a frame, talked to her and had her laughing and smiling the whole time.Great staff and customer service
