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January 2024 by Raquel Short
Driver was in the straight lane and i was in the left turn lane. He made a left turn. Your drivers need to be aware of where they are driving and not be on the phone while driving. License plate number PLK 9446 and yes he was towing a vehicle.
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February 2023 by Kimberly A.
The only positive thing I can say is that the original tow was prompt, and courteous. The driver informed me that my entanglement with a large curb hadn't done much damage , and they were not far from me and would be faster than suggested collision shop. Dealing with them was a total nightmare.from not knowing when car would be done, flat out lying about why,and this place has more excuses than Kellog's* has cornflakes. i have full coverage insurance and if I'm able I will post a picture of my vehicle seconds after they dropped it off. Oh they dropped it off .... Only because owner called me at 0700 telling me to come get my car. I called for a ride and jumped in shower. As soon as I get in I hear my phone ringing and continue my shower as I've been waiting for the nightmare to be over. I go to see who called and it's the shop? I return the call and all I'm able to say is " hello" and Jerry is all disheveled and states " you won't believe this, they've brought the wrong rim!! I'm almost to Columbus to get another one, you'll have to giveme at least an hour and I'll call you when it's done" ~dial tone. I literally had seven calls and texts since the evening prior stating car was indeed done so I'm confused but notat all surprised, The problem I had with it was my ride was coming from over an hour away and was all ready in a hurry..I had all ready exhausted funds uberng back and forth to work and had to let my ride go back as I knew it wasn't going to be ready.So. At that point I had to ask them to bring it to me.They say a picture is worth a thousand words. I have left out several issues but here's a video as well as the car within an hour of drop off. This is what they said is a top running vehicle.... VOLUME UP
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December 2022 by Britt Dawn
Price was great, the service was fast but the guy who came and got my car was creepy. He first started as soon as he got out of his truck by complaining about how his wife thinks he cheats. Ok weird but what made it even worse is he proceeded to text my number that night around 11pm asking if I'll tell his wife. I ignored him and he texted atleast 5 times before he gave up. Very disturbing and unprofessional and creepy.Service: Car towing
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December 2022 by Susan Critelli
I don't know why your outside of my property discussing me. Consider this a Cease and Desist
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December 2022 by Christopher Beyland
My flatbed driver was awesome! Arrived quickly when called for roadside assistance. Driver was polite and friendly. Kept good conversation with him on the way to the mechanic shop. Tow driver double checked to make sure that I had someone coming to pick me up before he left. I would 100% recommend American Towing to my friends and family.
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November 2022 by Hn Jkb
Very unprofessional and disrespectful. Please do not use this towing company. Mother of 2 speaking in experience.Currently sitting on the highway after waiting 2 hours and 30 minutes for a truck to come out and help put a spare on and no one showed. They followed through with text messages the whole time saying they were on the way. Time goes by and I call them myself after being patient and waiting two hours. The lady tells me she is seeing where her truck is and said that she would call me back to give me and update. She never calls back and cancels the entire thing. Saying they were no longer able to come and assist me..
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October 2022 by Christopher Martin
Good business great price and a free gift
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September 2022 by Rebekah Doerner
Could not use this business because they do not have a working phone number
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August 2022 by Debbie F.
Very unreliable company avoid if possible with only give zero Stars if had the opportunity
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July 2022 by Kiley Q.
STAY FAR AWAY FROM THEM!!! If I could leave negative stars I would. State Farm sent them to pick up our vehicle, it wasn't our choice. Almost two months ago our truck was hauled to Jerry's shop. We broke down and was going to have it hauled to a local shop near our house. The driver that night talked us into having to towed to their shop. The next day we spoke with Jerry (the owner) and he told us if we brought him the 4K asap he would get the truck fixed by Tuesday with the engine being replaced. That would have been about a 4 day turn around. Took the money and got the motor. Truck was given back to me about 3 weeks later and was smoking and running just as bad. They picked it up again. And now to say it's been 55 days and no truck. We have heard every excuse in the book, all of this trucks lost or had their lug nuts stolen. Today was told his guy had covid and couldn't come in. Jerry was ALWAYS out of town. His workers were even "coming in on their day off". Nothing ever happened in the positive. Contacted my lawyer today. I hope I can help someone out with the review. This is absolutely the worst company I have ever dealt with. Terrible!
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June 2022 by Hannah Wallen
Thought I had a bad starter & called for a tow when my car wouldn't start... Turns out their jump starter is way better than mine. Made my day!
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May 2022 by Brittany Ligier
Price was great, the service was fast but the guy who came and got my car was creepy. He first started as soon as he got out of his truck by complaining about how his wife thinks he cheats. Ok weird but what made it even worse is he proceeded to text my number that night around 11pm asking if I'll tell his wife. I ignored him and he texted atleast 5 times before he gave up. Very disturbing and unprofessional and creepy.Service: Car towing
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March 2022 by Shannon V.
If I could give a zero I would. We were told the driver would pick up the car where it broke down in 105 minutes. However, after 3 hours he called and said he could not find it. After telling him exactly where it was he called back to say it was not there and that it was stolen or towed by a specific company per instructions from the sheriff. We called the company and we're told that they do not do tows for the sheriff. We then had someone else go by after talking to the police about the "stolen car" and the car was right where we said it was. DO NOT EVER USE THIS COMPANY!!! They are incompetent and dishonest.
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January 2022 by Anita P.
01/27/22: VERY DISSATISFIED ! 0833 request a tow advised arrival in 1:30 minutes. 10:30a called was advised need another 30mins waited still no tow truck. Gave the until 11:46am when called again they said they need another 13mins. It's now been 3 hours 42mind later still no TOW TRUCK. During entire not once did American Towing called or text me with concern of safety nor to update me. Horrible service,if I could rate lower than 1 star I would.
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November 2021 by Cheri Holley
Do not waste your time, find another tow company! They should not be in business, straight TRASH!!!
