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February 2024 by Carolyn Arnold
Jeff was so incredibly helpful, he fixed my washing machine when other repair people said it needed replaced. He saved me from spending 500$ or more. I couldn't be happier. I highly recommend.
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January 2024 by Fatty Lumpkin
Affordable Appliance has fixed our dryer and now our washer. Excellent service at the best price we could find! Technicians are always prompt, professional, honest and informative. Don’t buy new YET!
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October 2023 by Ruthann Gray
Dustin used a impact drill, instead of a wrench, to remove a bolt from my washer, shearing the head of the bolt.He then blamed the manufacturer for using too much Loctite.He would not admit it was his fault and was going to charge me for the part he broke, and the labor to repair it. The original part, the part he broke and the labor to repair the part broken part was going to cost close to that of purchasing a new washer.He did refund the cost of the initial service call. However, what should have been a quick $50 part and repair ended up costing me $700 for a new washer. So I am out $600.I understand things happen, however, when you make a mistake it should be owned up to and make right. Dustin should have paid for the part he broke and done the repair at no cost.Very unethical.
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September 2023 by Katelyn Skomra
Dustin came out to fix our dryer and was incredibly kind, professional, and fast. I am so pleased with his work and the business. We will absolutely use them again for any issues that arise. Thank you Dustin!Service: Dryer repair
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August 2023 by Leslie Eakle
Dustin the service technician that came out was very professional and usually I would have had to buy a whole new appliance for my dishwasher but he did not stop working until he got it fixed for me. I recommend them to anyone!!
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July 2023 by Kim
Highly recommend !! Knowledgeable, professional and so quick to respond Will definitely call them again so happy our washing machine is working againService: Washing machine repair
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June 2023 by Kathleen Delgado
Unprofessional. Called and got a prompt appointment, was told I would have Dustin coming out. The day of the appointment a lady calls and asks what the appointment window was I was given and then that she will be able to make it in that window. She did show up and was very sloppily dressed, said the job was "subbed out". She cleaned the washer and did get it working, but said the hub is going out. I asked for an estimate and she said it is expensive, but if it goes out in the next 90 days, there will be no service call to come back out. For payment, she said her credit card swiper was broken and a check is best. Then wanted me to write the check out to the owner instead of the business. Tried to call the main number, but got no answer. Super unprofessional, will not be calling them again.
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April 2023 by Gene Blair
We called because a good friend recommended themAfter telling Dustin what she experienced he found that the problem wasn't the washer at all but a hole in the p-trap on our laundry sink. He did some minor functional repairs and adjustments to our otherwise working washer then looked at our dishwasher at our request. He has ordered the parts and will return to correct that problem. Thanks Dustin!!Service: Washer/dryer repair
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March 2023 by William Stuckey (Danny)
Very friendly and professional service. Arrived early in the window provided and completed the work quickly. Didn't make a mess and had extremely reasonable prices. Identified addt'l issues and made sure I visually confirmed them, but didn't pressure me into any extra work offered to address.Service: Washer/dryer repair
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March 2023 by J P
I always used to throw my repairs and they did a good job. But I've called for two weeks and never can get a call back so for that now they're down to one
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January 2023 by Sam Sarks
Dustin is very knowledgeable at what he does and delivers service quality. I think it was a win win value for money experience. This is the second time we used this company and they have delivered to our greatest satisfaction. Thanks for your help Dustin!Services: Refrigerator repair
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December 2022 by Lee Ray
Called to have my dryer looked at. They took my information and said they would call me. There was no appointment, there was no timeline on the callback, nothing. Seven hours later, I’ve got an appointment with someone else as this company never called back. Based off other reviews, this business is doing this more and more.
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December 2022 by Kelli Edgington
Dustin was very knowledgeable and friendly. Will definitely use again!Service: Dryer repair
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December 2022 by C C
Our Samsung dryer had been acting up for months. Finally in January it would not heat at all, no matter what we did. It is only 4 years old so I figured we'd give repairing it a try. Dustin came out the evening of 1/27/22 and spent about 2 hours testing, replacing a part, testing, etc. During that process, he checked it was OK to do so (as every new part adds to the repair cost). It turned out the "brains"/motherboard of the system was toast and he needed to order that part. Luckily he was able to find a supplier who had the part the next day & he came back the evening of 1/28/22 to finish the work.He was super nice and knowledgeable. And, he didn't charge us until the job was completed (the END of day 2). The price was AMAZING - less than half the cost of a new dryer but with all new parts, it feels like we have a new one!! I think we did 6 loads of laundry the next day just because we could get it all dry so fast. We were delighted to have a proper functional dryer again!I hope my washing machine doesn't ever need repair -- but if it does, I will be calling Affordable Appliance Service for sure!Service: Washer/dryer repair
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November 2022 by Chrissie Richards
Excellent communication, very fair and affordable pricing and timely responses. Justin was great. We had him out to fix our dryer and he was more than willing to fix an impromptu connectivity issue with our new refrigerator for only $20! I would highly recommend this company and will definitely use them again!Services: Dryer repair
