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February 2024 by Timothy Weiss Sr
0 stars if possible. I have verification of the manager, and retention team promising to remove an inaccurate $400 device charge on my account. When told it was going to be removed by the next billing cycle, I believed them. When it was not removed and I was charged for extra fees/having my phone lines suspended we switched to AT&T that day. Poor management, and deceitful tactics to force you into paying fees that aren’t legitimate. Luckily we are financially secure enough to own our iPhones and not have an issue with porting our numbers over. I could see them scamming/forcing collections on someone who didn’t have the means to switch companies at the drop of a dime. I do not recommend Verizon whatsoever, but specifically this store on how avenue.
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February 2024 by BRENDA GRANT
NO COMMENT
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January 2024 by Jerry B.
I have been with Verizon for over 16 years and I'm done with them their customer service sucks so bad right now. They've never been what you'd call the cheapest carrier but their customer service used to be outstanding now I just waited 37 minutes on hold to talk to somebody that's not on this continent. They don't believe in america-based Customer Support anymore barely understood what he was trying to say and was no help they're constantly trying to sell you more things and not taking care of what they should be I will be looking for another carrier at least if they're this bad they're cheaper
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January 2024 by J Blank
Never an issue at this location, customer service is always amazing. Glen has been my service representative most often so thank you again
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January 2024 by Jake Bogdanovich
I won't be going to this VZW again. I was offered a free* iPad with my upgrade as part of a Black Friday deal. Nothing is free, so I specifically told the representative (Dmitri) that I didn't want it unless it was completely free, no strings attached. I didn't want to change my plan and I didn't want any additional services because if it's truly free, I was going to give it as a gift for the holidays. I repeated this to the representative multiple times, each time being reassured that it was completely free. I relented and took the "free" iPad. When I got home, I checked my account on the website and noticed that I was now on a different plan and there was an additional number associated with the iPad. I immediately contacted customer support, explained the situation, and told them I wanted to cancel everything associated with the iPad. I even said that if that meant I needed to give the iPad back, that was fine. For a second time, I was told I could keep the "free" iPad. Roughly a week later, I get a call from Ron, the store manager, indicating that the transaction was processed incorrectly and I needed to pay the taxes on the iPad. Naturally, I began explaining the whole thing to him and his response was "well then you need to bring the iPad back." I asked if I was able to return it to the location that was closer to my house and was told it had to go back to that specific location because they don't have the ability to transfer inventory between locations. There was absolutely no attempt to compromise and find a way to resolve this issue, despite the fact that deceptive and borderline predatory sales practices were used by the representative and now in order to fix it, the onus falls completely on me. So now I have to drive 45 minutes to return an iPad that I didn't want in the first place to fix a mistake that I didn't create. Absolutely horrible experience! Bad enough to consider switching providers after being a loyal customer for almost 20 years.
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December 2023 by Jake B.
I won't be going to this VZW again. I was offered a free* iPad with my upgrade as part of a Black Friday deal. Nothing is free, so I specifically told the representative (Dmitri) that I didn't want it unless it was completely free, no strings attached. I didn't want to change my plan and I didn't want any additional services because if it's truly free, I was going to give it as a gift for the holidays. I repeated this to the representative multiple times, each time being reassured that it was completely free. I relented and took the "free" iPad. When I got home, I checked my account on the website and noticed that I was now on a different plan and there was an additional number associated with the iPad. I immediately contacted customer support, explained the situation, and told them I wanted to cancel everything associated with the iPad. I even said that if that meant I needed to give the iPad back, that was fine. For a second time, I was told I could keep the "free" iPad. Roughly a week later, I get a call from Ron, the store manager, indicating that the transaction was processed incorrectly and I needed to pay the taxes on the iPad. Naturally, I began explaining the whole thing to him and his response was "well then you need to bring the iPad back." I asked if I was able to return it to the location that was closer to my house and was told it had to go back to that specific location because they don't have the ability to transfer inventory between locations. There was absolutely no attempt to compromise and find a way to resolve this issue, despite the fact that deceptive and borderline predatory sales practices were used by the representative and now in order to fix it, the onus falls completely on me. So now I have to drive 45 minutes to return an iPad that I didn't want in the first place to fix a mistake that I didn't create. Absolutely horrible experience! Bad enough to consider switching providers after being a loyal customer for almost 20 years.
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November 2023 by Susan Yates
Have gotten poor and uninformed service every time we’ve been there. Our start up was rocky but we figured it would get better. Went in today with a problem and no one there could give us an answer! I would never use Verizon again. Beware
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November 2023 by Sarah Bear
By far the worst experience I’ve ever had at any Verizon. Employees were rude, made fun of customers, and super unhelpful. Will be avoiding this location at all costs in the future.
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October 2023 by Kaitlyn Joseph
Absolutely amazing experience with Alex as my sales associate! Traded in my old iPhone with no trouble and he helped me get everything I needed! 10/10 experience and customer service!
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September 2023 by Marcus Braden
This place is literally a joke and poor customer service. We get there 6ish get waited around 650 i needed something out of the jeep for my daughter walked out to grab it at 7:05. Go to walk in and im locked out with my family inside and they wont let me back in as its after 7pm which the guy who was helping us didnt tell me or give me a heads up. Manager could of cared less. Lost a sale was upgrading iphone might just be switching.
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September 2023 by Jrod F.
terrible customer service. will threaten legal action if you attempt to record conversation with sales staff. signed up without informed consent. have lost $28,000 in business revenue due to this location.
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July 2023 by Drew Spitz
I’ve been to several other Verizon stores in the area and this one is by far the best! The staff is very knowledgeable and helpful. Where the other ones just try to push you out the door, these folks here actually take their time to help!
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July 2023 by Deweaver Rudy
The staff at this location is Very Friendly & polite… The Business Representative Kevin & his coworker had me in & out with EVERYTHING the way I wanted it… Thanks Guys,Appreciate the good service… I would recommend this location to anyone…
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May 2023 by EysFyre
My mom's flip phone wasn't working and she coincidentally got mail from Verizon for a free replacement. But when we went to get the free replacement, Verizon charged her $30 to change phones and another $30 to transfer her contacts to the new phone. C'mon Verizon, your "free" phone advertising mailing is a scam!!
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May 2023 by Crispy Tuckley
Had an issue that corporate had to solve, but the store staff were helpful and empathetic