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June 2024 by sondra buckner
They were great
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June 2024 by Ethan Kuhne
Had a great experience transferring and purchasing a new phone. Kirt was extremely helpful during this process and with communication!
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June 2024 by Tiffany Searfoss
We made an appointment for 2pm, waited 35min, asked how much longer of a wait and the manager was rude. The rep we requested was busy for at least the next hour so he offered someone else. She was very nice but not all that knowledgeable (hence why we had made an appt with a specific rep). We spent 90min in the store overall and still left with not getting what we needed.
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May 2024 by Frank Foore
The manager Liz was amazing. She went the extra mile to help me with my problem. I really appreciate everything she did.
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May 2024 by Sami Duda
They sold me a screen protector that was faulty. It cracked the first day from literally nothing… and they refused to replace it. Also I couldn’t see my phone screen with sunglasses on because of the blue light filter on the screen protector. Overall good service, but don’t buy their screen protectors. It’s a waste of $60 and you can get better ones for cheaper else where. My last screen protector lasted me 3 whole years and I only paid like $30 for it. Lesson learned.
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April 2024 by Abdul Sa
Very very very bad customer service
Very racism
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March 2024 by Kevin Bergstrom
Jordan from the Verizon corporate store in Cuyahoga falls helped me to port my phone to a another carrier. This process took hours and Jordan expertly navigated all the nuances that had to be done to complete this process. Without his expertise this wouldn't have been possible. Thank you Jordan! will definitely come back. Hope he gets a raise
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February 2024 by SMOKE GRANT
NO COMMENT
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February 2024 by Timothy Weiss Sr
0 stars if possible. I have verification of the manager, and retention team promising to remove an inaccurate $400 device charge on my account. When told it was going to be removed by the next billing cycle, I believed them. When it was not removed and I was charged for extra fees/having my phone lines suspended we switched to AT&T that day. Poor management, and deceitful tactics to force you into paying fees that aren’t legitimate. Luckily we are financially secure enough to own our iPhones and not have an issue with porting our numbers over. I could see them scamming/forcing collections on someone who didn’t have the means to switch companies at the drop of a dime. I do not recommend Verizon whatsoever, but specifically this store on how avenue.
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February 2024 by BRENDA GRANT
NO COMMENT
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January 2024 by Jerry B.
I have been with Verizon for over 16 years and I'm done with them their customer service sucks so bad right now. They've never been what you'd call the cheapest carrier but their customer service used to be outstanding now I just waited 37 minutes on hold to talk to somebody that's not on this continent. They don't believe in america-based Customer Support anymore barely understood what he was trying to say and was no help they're constantly trying to sell you more things and not taking care of what they should be I will be looking for another carrier at least if they're this bad they're cheaper
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January 2024 by J Blank
Never an issue at this location, customer service is always amazing. Glen has been my service representative most often so thank you again
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January 2024 by Jake Bogdanovich
I won't be going to this VZW again. I was offered a free* iPad with my upgrade as part of a Black Friday deal. Nothing is free, so I specifically told the representative (Dmitri) that I didn't want it unless it was completely free, no strings attached. I didn't want to change my plan and I didn't want any additional services because if it's truly free, I was going to give it as a gift for the holidays. I repeated this to the representative multiple times, each time being reassured that it was completely free. I relented and took the "free" iPad. When I got home, I checked my account on the website and noticed that I was now on a different plan and there was an additional number associated with the iPad. I immediately contacted customer support, explained the situation, and told them I wanted to cancel everything associated with the iPad. I even said that if that meant I needed to give the iPad back, that was fine. For a second time, I was told I could keep the "free" iPad. Roughly a week later, I get a call from Ron, the store manager, indicating that the transaction was processed incorrectly and I needed to pay the taxes on the iPad. Naturally, I began explaining the whole thing to him and his response was "well then you need to bring the iPad back." I asked if I was able to return it to the location that was closer to my house and was told it had to go back to that specific location because they don't have the ability to transfer inventory between locations. There was absolutely no attempt to compromise and find a way to resolve this issue, despite the fact that deceptive and borderline predatory sales practices were used by the representative and now in order to fix it, the onus falls completely on me. So now I have to drive 45 minutes to return an iPad that I didn't want in the first place to fix a mistake that I didn't create. Absolutely horrible experience! Bad enough to consider switching providers after being a loyal customer for almost 20 years.
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December 2023 by Jake B.
I won't be going to this VZW again. I was offered a free* iPad with my upgrade as part of a Black Friday deal. Nothing is free, so I specifically told the representative (Dmitri) that I didn't want it unless it was completely free, no strings attached. I didn't want to change my plan and I didn't want any additional services because if it's truly free, I was going to give it as a gift for the holidays. I repeated this to the representative multiple times, each time being reassured that it was completely free. I relented and took the "free" iPad. When I got home, I checked my account on the website and noticed that I was now on a different plan and there was an additional number associated with the iPad. I immediately contacted customer support, explained the situation, and told them I wanted to cancel everything associated with the iPad. I even said that if that meant I needed to give the iPad back, that was fine. For a second time, I was told I could keep the "free" iPad. Roughly a week later, I get a call from Ron, the store manager, indicating that the transaction was processed incorrectly and I needed to pay the taxes on the iPad. Naturally, I began explaining the whole thing to him and his response was "well then you need to bring the iPad back." I asked if I was able to return it to the location that was closer to my house and was told it had to go back to that specific location because they don't have the ability to transfer inventory between locations. There was absolutely no attempt to compromise and find a way to resolve this issue, despite the fact that deceptive and borderline predatory sales practices were used by the representative and now in order to fix it, the onus falls completely on me. So now I have to drive 45 minutes to return an iPad that I didn't want in the first place to fix a mistake that I didn't create. Absolutely horrible experience! Bad enough to consider switching providers after being a loyal customer for almost 20 years.
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November 2023 by Mike Hill
Great service nice people
