The Verizon store in Cuyahoga Falls provides friendly and efficient service for customers seeking mobile, 5G home internet, or business solutions. Customers appreciate the quick assistance and helpful staff, with many noting that staff members like Dearte, Kirt, and Glen are knowledgeable and attentive. One reviewer mentioned a smooth experience transferring and purchasing a new phone, thanks to Kirt’s support. Another praised Jordan for expertly handling a complex phone porting process that took hours, highlighting his professionalism. Customers also value the store’s convenience, with options for online orders, in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Despite some variability in service, most reviews reflect a positive experience, with some mentioning that staff could improve in certain areas or dress more professionally. Overall, the location is known for its good customer service, helpful staff, and convenient services, making it a reliable place for Verizon needs.
We needed to get a new phone. Top notch service! We were greeted and checked in immediately. Awesome service from rep Kadir! If you’re headed in, ask for him!
January 2026
A helpful and respectful group of guys working here
November 2025
Very helpful. Gets pretty busy at peak hours. If you can go during the week earlier in the day there is less of a wait time.
