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January 2024 by Kaysie F
I live in Erie, PA. I would ABSOLUTELY highly recommend that anyone from Erie (or surrounding areas) check out the Ron Marhofer dealership as opposed to the Erie Interstate Nissan location- completely different experience.Marhofer building was under construction while I was there, so the parking lot and whatnot was a little crunched on space, but they took great care of me. Such an inviting little guest amenity area (awesome selection of drinks in the cooler and LOVED the popcorn machine). They were busy (even for a snow storm Friday night!) and I totally understand why.The whole experience was very low pressure and I really appreciated that. Very 'family like' team which contributed to the overall positive experience.I need to express my sincere gratitude and appreciation for my sales guy, Colin B. He was diligent in setting up an appointment for me and flexible with my need to shift the appointment with the weather. He was so nice in making sure the vehicles I was interested in were pulled up to the front for me (vs having me walk through the inclement weather as I had experienced at multiple other dealerships; winter in PA/OH is no joke!). He was extremely patient (and I can't not stress the word extremely enough). He took the time to answer any little question I had, never made me feel 'stupid for asking', was so friendly the entire time, and was so detailed in all of his explanations. I never once got the impression he was annoyed or that I was taking up too much of his time. I never once felt rushed. Despite it being a Friday night and horrible weather, Colin stayed late (I'm talking a few hours past close) to assist me and make sure I was completely happy with my purchase and saw it through the finish (finance closing). He was SO helpful in helping me transfer my belongings to my new vehicle (out in the freezing rain/snow storm and never a hint of being unhappy to be out there helping me).I also want to leave a positive note for the finance manager that assisted me as well. He went at just the right pace (not too fast and making me feel like he was trying to talk me into something, while not going so slow that I was like 'when am I ever going to get out of this place'). He also stayed late to help me through the process and I appreciated that. He also was very patient and kind in answering my million questions that I had for him as well.I also really appreciated how easy the dealership made it for transferring plates/registration to PA for me and handling the taxes (I've heard that can be an absolute nightmare buying in OH, or out of state, when you live in PA). Taking that stress off of me really helped my buying experience. I was also very satisfied with the cost and coverages with the maintenance plans offered to me.Overall, I can't recommend this dealership enough. Colin was so great and I'm so happy I made the long trip out there- it was 100% worth it.
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January 2024 by MADELYN GOULD
Dave Seymour contacted me to discuss my end of lease options. i made an appointment with Dave, and we met at the dealership. Dave was able to assess my needs, check for the best available deals, and make recommendations for my next leased Nissan vehicle. Together, we settled on a beautiful new Rogue. Dave and I have had a successful ongoing relationship for several years, and this new Rogue is our fifth lease transaction together. I ALWAYS recommend Dave Seymour and Marhofer Nissan to my friends and acquaintances for all of their automotive needs. Dave is knowledgeable, fair, respectful, kind, and straightforward in his dealings. What more could one ask for? Great car buying experience.
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January 2024 by Emma Humphrey
I had my car towed to the service department and received exceptional care there. Derrek could not have been kinder and more helpful. He was very caring and explained everything happening with my car. I ended up needing to lease a new vehicle over at the sales department with the help of Kyle and Mike. Both of them were excellent. Kyle in sales is a fantastic salesman; at no point did I feel anxious or worried about the process of leasing for the first time. He explained all terms in detail and was very respectful and pleasant to work with. Overall, my experience was exceptional and I would definitely lease another vehicle with this location. The people that work here are some great people.
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January 2024 by Blazer Smith
Just purchased a 2022 Subaru Outback Limited with 22,450mi for $27,875 out the door (OTD) from Dave Seymour at Marhofer Nissan. This is one of the lowest prices for this make and model. Moreover, this has been one of the best car buying experiences I’ve ever had. Dave Seymour is awesome and wonderful. Easy to talk to, work with, honest, a person of integrity and very thorough. He quoted a great -No haggle price. Arranged logistics to pick me up from the airport as I had to travel out of state to pick up vehicle. Negotiation was far and reasonable. Wish Marhofer and Dave were in KY, but extremely satisfied with purchase, and experience. You won’t be disappointed! 5stars.
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January 2024 by Milica Pavia
I just bought a certified preowned car today. Chuck was my sales person. Rick was my trade-in person and John finished off the paperwork. All three guys were great and much appreciated. I felt heard and all of my questions were answered. Everything was done in a nice comfortable pace. Awesome experience thank you guys!!!
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January 2024 by Lis Telep
Dave Seymour at Ron Marhofer Nissan is one of the best salespeople I've ever worked with, period. He is so honest and down to earth with a genuine desire to find you the best car for your situation, whatever that may be. I never felt pressured to do anything and always felt like he had my best interests in mind. I wish there were more people i in the world like him, especially when it comes to sales, because he is so helpful, kind, and upfront. He also had a great deal of patience which I value quite a bit, as sometimes it can be hard to make a decision about your car. 10/10 experience, can't recommend him or this dealership enough!
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January 2024 by Brian Hedman
Great communication throughout the process. Recommended services were completed as expected. New tires were recommended and the reasons were explained by my service professional, David. Options were discussed and agreed upon. The work was completed and my care is running great.
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December 2023 by Kristina H
******** took advantage and gave false info to my 22 year old son to trick him into a sale. A bunch of selfish heartless crooks.
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November 2023 by Bvogie
Overall a great experience, sales team was very professional and quick and I got to leave hassle free. I told them i drove a distance to get the vehicle and they filled my tank up for me. Everyone was very friendly and helpful. I would definitely come back again to buy a car!
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November 2023 by Tom J.
A Mixed Experience at Ron Marhofer NissanReview: My family and I had an experience at Ron Marhofer Nissan that left us with mixed feelings, particularly due our interaction with John Sima, the finance manager. On the positive side, the salespeople at the dealership, including Colin Brennan with whom we arranged our deal, were not paid on commission, which resulted in a low-pressure and helpful environment. This was a refreshing change from other dealerships that we have visited in the past and we appreciate the straightforward and transparent approach. However, our positive experience took a turn for the worse when we met John Sima on the final day to finalize our purchase. John, unlike the sales staff, was extremely high-pressure, constantly interrupting and talking over my daughter as she tried to express her thoughts and concerns. It was clear that he was more interested in making a sale than in ensuring that we were comfortable and confident in our decision. Reluctantly, we ended up purchasing the bumper-to-bumper warranty that John was heavily pushing, mainly because my wife wanted the additional insurance as our daughter was in the process of moving to North Carolina. We thought we were making a wise decision, but unfortunately, we were mistaken. When our daughters windshield was broken, we discovered that the bumper-to-bumper insurance was not at comprehensive as we were led to believe. Feeling frustrated and misled, we reached out to John a week ago for assistance. He assured us that that he would cancel the policy but we have not received confirmation. In light of our experience, I would caution potential customers to be wary of the high pressure tactics employed by John Sim and to carefully review all of the paperwork. While the staff at Ron Marhofer Nissan may be low pressure and helpful the same cannot be said for all the members of the team.
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October 2023 by Matt Veenstra
I just had the pleasure of buying a used CPO from Ron Marhofer. The value was great and the team was great to work with. I am not young anymore and have bought a lot of cars in my life. This was probably my best experience.I bought my car remotely and then arranged shipping. I reached out online and Natalie quickly respond and understood I was highly interested. She got me the details I needed right away. (Were there 2 keys, floor mats, charger, etc.). At this point she connected me with Colin and we settled on the details. 4 hours after first contact I had the contract signed and money sent. In the meantime they moved the car off the lot so we could complete the transaction. The next day Colin had everything ready for the auto transport guys to grab the car. It is now in transit and really excited.Thanks again to all.
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October 2023 by Melissa Randall
I had a great experience! I don’t know how many times I reached out to Dave Seymour to run numbers for multiple vehicles. He always responded right away happily! He made the experience effortless for me! We will definitely be contacting Dave for our future vehicles!
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September 2023 by Brett Maunus
Amazing experience! Colin and John were both great!! Whole staff is welcoming! Especially colin and John! They made the entire process quick easy and overall a wonderful experience! If I ever need to purchase another vehicle I am definitely going there even if it is an hour away from me! Recommend 10/10
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September 2023 by Brittany Jones
Very pleasant and friendly. I was offered a significant amount for my 2017 Rogue trade-in, as I had previously been low balled at the Mayfield Hts. Nissan dealer. At Ron Marhofer I felt appreciated, heard, and welcomed. This is now my second purchase from Ron Marhofer in Cuyahoga, and definitely not my last. The environment was very calm which allowed me time to think through the transaction at my own pace, & the team was supportive of my questions, concerns, and requests. Kyle Grimes was my salesman. He was very well versed in the car, the process, and communicated thoroughly and promptly. He has even followed up with me on a few questions after the transaction was complete. If I could give them 10 stars, I would. Thanks for the seamless & pressure-free experience.
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September 2023 by Tabitha Moneskey
I have bought my last 3 vehicles here for one reason- Dave Seymour is the best! He absolutely goes out of his way to make sure customers are satisfied and all questions are answered- even after a sale! There is no one out here in this area who is as responsive or works for customers to be happy like him! Go see Dave for your next car- you won’t be disappointed!