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April 2024 by Melissa Ann
Max.... Cuyahoga Falls, Ohio State Rd. is the associate.
I have been a customer for ten years and never had a problem. I just replaced my phone and the new one immediately started switching on and off. I waited a day...same thing. I took it back to the store and Max said it was a cheap phone and I put too many apps on it. $150 is not exactly cheap to me, but if that's the case then why are you selling them??? I called Metro PCS and they agreed it should be replaced. I went to the store and he still wouldn't replace it. I called AGAIN and it just became back and forth and back and forth. In the end... They still haven't replaced it and I'm switching to ATT.
I have worked in customer service for decades. Max is incredibly RUDE and should just go home. AWFUL customer service.
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March 2024 by Roger Wright
I went to this location 3-15-24 around 3 in the afternoon to get help with my cell phone the guy that was working was not friendly at all do not offer much help to my issue some people should not have jobs working with the public if you're going to have a nasty attitude stay at home or find employment elsewhere I would not recommend anyone going to this location.
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March 2024 by Sandra Jira
The best store thay gobound helping with thing for repes the are poivety there for there costem s and thah asr fair and gethng a phone form them thah help if somone get in your phone to hay will yell you and there fast on the knoges thay have is unbeable we comters and glad there there to hank again
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September 2023 by Britney Marks
Horrible service internet. Will defiantly be switching providers smh
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June 2023 by Kimberly St John
Not very helpful at all
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June 2022 by Gregory Dixon
Very incompetent staff. Go elsewhere
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September 2021 by Maunica Gross
Store clusters at 8p I got there at 7:15.A sales Rep named AIRY 1st tried to state The phones I was wanting aren't free. So I pulled up the metro ad on line proved it was. He said the other Motorola with the stylus he was out of. No problem I didn't ask for that 1 so I didn't care he even said he had the Other Motorola the new 1 W/O STYLUS.Next he asked if I had my account numberd So I called fot it while the Phone He begins telling me how he only has 1 5G PHONE IN STOCK. WTH????When I went in I directly stated ****I wanted to port over 3 ?S. NOT 1 !!!! And that just wasted my time I thought metro hire competent people?
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August 2021 by G Dot
Very incompetent staff. Go elsewhere
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March 2021 by clemmie powell
Stand there and wait for 45 minutes just for them to tell you they don't have phone. They should not display phones they do not have on hand it would save time & headaches.
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December 2020 by don berringer
They solved a problem with an app that I use every day.
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November 2020 by Colleen Fitz Gerald
This location is the best in the area. The staff is always helpful, welcoming and friendly. Thank you so much for everything you all do
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September 2020 by Jeffrey Guido
I love my metro service and the benefits I have through my plan but this store left me with a headache. I'll leave it at that. I was, I guess, "compensated" and my account was credited but if I had the choice I wouldn't do it again for the credit.
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September 2020 by J Guido
I love my metro service and the benefits I have through my plan but this store left me with a headache. I'll leave it at that. I was, I guess, "compensated" and my account was credited but if I had the choice I wouldn't do it again for the credit.
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June 2020 by Hayder Reeda
Great Service. New Management, helpful people
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June 2020 by Ami_allday
One of the best ones I've been to they answer all your questions they know how to fix phones. I've been to other Metro's in the area and they just don't even compare to State Rd. If u want nice curtosy people go to state rd. Metro by teen mobile.
