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“Worked with Ryan at the Cuyahoga Falls store to pick out a mattress. He was really patient and knowledgeable and helped us twice in store before we made our purchase. Will be returning to purchase another mattress soon (moving and upgrading to a king in a year or two, not due to wear or not liking our purchase).”
“Great Experience at Chapel Hill Store in Cuyahoga Falls. Jeff Spatholt was Very Knowledgeable, unlike any other mattress stores we visited. THE honest truth is ORIGINAL MATTRESS are an Employee Owned Business----Direct from the manufacturer in USA. There is great incentive for Employees to study up and know their Products WELL! JEFF Spatholt is Well Informed. We paid Small fees for PROMPT ORGANIZED DELIVERY. We opted for full carry out of the Old and haul in and Set up the new. PROMP and Professional describes JOHN and DAVE our Delivery Guys (in 90 degree heat!) America Shines with this Company. Debra Nagle and Kenneth Johnson, Tallmadge”
“Ryan was so helpful and great to work with! We stopped in several times before buying our furniture and he was great and available to answer our questions each time!”
“When you walk in there's a sign that says "you're going to love us" and we did!
We've lived in the falls for a very long time and never came in until about 2 weeks ago. 4 visits later with the most helpful friendliest sales staff you'll ever see (hi Joe and Tiffany!) we bought a new dining room set and all new furniture for our living room. We couldn't be happier. We'll have to find reasons to go back!”
“We initially struggled with Value City Furniture at the Brook Park location—multiple calls and long hold times with no real help. But everything turned around when we went to the Cuyahoga Falls store. Karen and Denny there were outstanding. They took full ownership of our request to replace couch cushions to keep my pregnant wife comfortable. They set clear expectations and truly went above and beyond. What started as a frustrating experience ended up exceptional thanks to the team in Cuyahoga Falls. I’d definitely recommend their service.”
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“I just purchased my new Mattress here and Clayton was amazing, knowledgeable, and patient. 100% recommend anyone that needs a new mattress to visit Clayton at Mattress Firm in Cuyahoga Falls! They also have great financing options.”