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March 2024 by Timothy Hess
So I went to liberty tax on gram Rd we walked in with my son having appointment at 11 we was there for 20 min lady had 11 appointment as well so Melissa the tax lady took the lady that just walked in instead of us that had same time appointment and we been there 20 min before other lady came in and Melissa took the other ladies first so I guess we are not as important as the other ladies I'm not happy she needs to be she needs to to repumaded for her actions we was going to cancel are appointment we had because of this
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March 2024 by Kay Tee 13
Ms. Dena is the real deal!! Fast and efficient?
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July 2023 by N J
Deena Warren you were amazing. Thank you so much for doing my taxes for me and taking care of all the stress I had! Your prices were fair and I can't thank you know.I WILL be back for YEARS and YEARS to come.Nader
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February 2023 by Jerome Mccray
My experience with Liberty Tax this year was awesome!!! Office Manager Dena Warren was very helpful. She was also very polite and caring about preparing my taxes. I felt very comfortable at the office and will be going back next year. Thank you Liberty Tax.
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February 2023 by Hol Gee
Fast, efficient, reliable... I'm so glad I came to Liberty. Dena saved me a lot of money and I have peace of mind knowing that my taxes are done correctly. Thank you!
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February 2023 by Christy Howard
Miss Dena Warren filed my taxes this year she's very hands on and she was very pleasant I didn't even have to go to the office to file we did it remotely and she is great with communication called me right away when I made a mistake just want to say thank you to her and we will be returning next year!
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December 2022 by robertajburns
The new owner AFTER Ryan Allen is overcharging clients for tax prep and not disclosing the amount.Normally I was charged $120.00, Jerome has his staff charging over $500.00CHECK WHO OWNS YOUR LOCAL BEFORE YOU GO IN!
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May 2022 by Xiao Xu
I have been using this location for years, but since the new ownership the quality has gone down. Approached them with an issue with my taxes from a year ago and still haven't gotten help or assistance, ended up having to figure it out myself. The fee's have gone up and the quality of service just no longer is the same. Unfortunately I will be hunting for a new preparer for next year.
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April 2022 by Barbara Spencer
This franchise is under new ownership. They have no idea what they are doing. I was told my son's return would be included with mine, I paid. When my son went to sign they wanted to charge him $150 - he is a student! They did not honor what was said during my meeting. I had an appointment and waited over 2 hours to be seen. During my meeting, the preparer was interrupted at least 6 times. I have no confidence in how my return was prepared. I do not reccomend going to this location.
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April 2022 by GREGORY PLATIS
This company is a lie from first breath to last act... No disclosure that this business was under new ownership until asked. I was told:' $165.00 cost and taxes done by 3/ 25...'After not returning calls, a week after work was to be done...'$300.00 cost and need to file an extension...'' it's crazy here and we don't have the manpower...'D. Warren told No truth...
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April 2022 by Cyndi Grant
Have been going here from 2009 to this year. Worst experience. Over 30 days to complete taxes yes had an appointment the service was overbooked so asked for volunteers to drop off tax forms. I did volunteer yet didn’t realize it would take Over a month to get my taxes done. Being told 10 days then by end of the week then phone call to schedule an appointment when I already scheduled one to misplaced tax forms. This is a disorganized , not customer friendly location.
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April 2022 by Jen Henson
Tried to up-charge me for their services, add on fees, and not honor the referral I brought in. Wasn't until I called them out that they then charged me the appropriate amount. Terrible at explaining things, and couldn't get my name spelled correctly despite having all my papers in front of them. Waste of time.
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April 2022 by BMILLION
Worked with Amy Baker at the Arlington rd location. She is the best! She opened my eyes to a lot of things I can utilize for the upcoming tax year that I may have been missing out on. Go to Amy you won’t regret it.
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April 2022 by Natalie Pierce
Do not like the new ownership. Everyone is not friendly, especially receptionist, she sighs and rolls her eyes when you walk in the door. God forbid she has to get up for two seconds to get your papers out of the file behind her
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March 2022 by Deborah B
I've been going here for a few years,never had a problem but this year what should have been a quick in and out, it took an hour and a half! The person didn't seem to know what they were doing,(couldn't figure out how to even file mortgage information) and started asking ME questions on the filings! Umm, isn't that what you get paid for?? I then waited over 20 minutes for a co worker to come over and help figure out where to enter information after she was done going over another persons work schedule while we sat and waited!! Oh AND she says "Sorry I forgot about you" It's been over a week and still don't have my paperwork back nor has the IRS received my electronic return according to their website. I don't have alot of confidence in this place anymore and won't use them again,I just hope my taxes were done correctly.UPDATE: it has now been 16 DAYS and I still don't have my paperwork back, it takes what, 60 seconds to copy and put in a folder?? I will be contacting the IRS,this is unacceptable!! Also, I was told I didn't need to file my unemployment with the city,which didn't sound right so I called the City tax department who told me in fact I DID need to file a no taxable income return! DO NOT USE THIS BUSINESS
