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“We initially struggled with Value City Furniture at the Brook Park location—multiple calls and long hold times with no real help. But everything turned around when we went to the Cuyahoga Falls store. Karen and Denny there were outstanding. They took full ownership of our request to replace couch cushions to keep my pregnant wife comfortable. They set clear expectations and truly went above and beyond. What started as a frustrating experience ended up exceptional thanks to the team in Cuyahoga Falls. I’d definitely recommend their service.”
“I just purchased my new Mattress here and Clayton was amazing, knowledgeable, and patient. 100% recommend anyone that needs a new mattress to visit Clayton at Mattress Firm in Cuyahoga Falls! They also have great financing options.”
“Ryan was so helpful and great to work with! We stopped in several times before buying our furniture and he was great and available to answer our questions each time!”
“When you walk in there's a sign that says "you're going to love us" and we did!
We've lived in the falls for a very long time and never came in until about 2 weeks ago. 4 visits later with the most helpful friendliest sales staff you'll ever see (hi Joe and Tiffany!) we bought a new dining room set and all new furniture for our living room. We couldn't be happier. We'll have to find reasons to go back!”
“As a full-time student, I don't have a ton of time for shopping. I love the drive-up/pickup options at this location! Not to mention the staff- i've never had a bad interaction with any employee at this location. one of the drive up team members had 3+ orders on her cart when she brought out my drive up order, and still maintained a positive attitude while handing me my bag. I wish I caught her name so i could give her a shout out, but she was great. :)”
“Very clean, very nice staff. Shelves are stocked and organized. Pick up was very nice last time did it. Dillon was very helpful when needed to find charger for phone. Will comeback again ??”
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“I was pleasantly surprised.
As I walked into the lazy boy store, I really just thought I would look and try to find a chair comfortable enough to even think about buying. The next thing I know, I am being helped by someone that really knows La-Z-Boy comfort and how to fit me to a chair. She was genuinely working for me so that I had the best possible experience in figuring out which chair to buy. Very knowledgeable and never pushing for a sale, Patricia (Pat) , really showed me the fine qualities of a La-Z-Boy rocker/recliner and her ability to show me the differences of each. Thank you so much!
My time and my money was well spent here!”