Rite Aid is a pharmacy that receives strong praise for its staff and service, with many customers very satisfied. Reviews describe the staff as patient, helpful, friendly, welcoming, knowledgeable, and efficient, providing above and beyond service. The pharmacists and employees are noted for taking time to answer questions and help in any way they can. The store is consistently reported as always clean and well stocked, with affordable and surprisingly lower prices. Customers report quicker service with no large waiting line. However, a significant criticism involves prescription refill policies for certain medications. One reviewer states that for 30-day prescriptions, the pharmacy refuses to fill them until the afternoon on the refill date, which can cause patients to be two doses behind each month. This policy is described as placing store policy above customer needs and medical care, showing a disregard for the patient despite state laws allowing earlier refills. Overall, many customers have used this pharmacy for years and couldn't imagine changing stores due to the wonderful and helpful service, though one specific refill practice is condemned as shameful and indefensible.
The store was nice but I'm not your honey or your sweety. I'm old enough to be your mama, but don't call me that either. Customers deserve more respect than that, even ones who just arrived travel weary and grimy and stopped to shop with you before leaving.
