O'Reilly Auto Parts in Cortland, Ohio, located at 415 South High Street, is known for its excellent customer service and knowledgeable staff. Customers appreciate the assistance provided by the Parts Professionals, who are eager to help find the right parts, tools, and accessories for various vehicle needs. The store offers a range of services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Many customers have praised specific employees for their politeness and helpfulness, contributing to a welcoming shopping experience. The store is also part of a larger network, with over 6,000 locations across the country, ensuring that customers can find support wherever they are. Although some customers experienced difficulty reaching the store by phone, the overall feedback emphasizes the team's dedication to going above and beyond for their customers. With a loaner tool program available and a commitment to quality service, O'Reilly Auto Parts aims to build loyalty among its customers.
The most helpful, knowledgeable and handsome staff I have ever had the pleasure of meeting. Especially Danny! He replaced the battery for my key fob with the caressing swiftness of a mountain stream.
September 2024
Great customer service, got me the part that I needed and answered all my questions without making me feel dumb or a bother. Thank you!!
December 2023
Had exactly what I needed, in and out within 10 minutes (was a little busy)
