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September 2024 by Brandon Moore
I needed an inspection to turn into my insurance company and was charged 300$ for the inspection which was 200 and a call out fee of 100. Also I got tacked with a 5$ charge claiming no one was there when my wife was and he talked to me on her phone. This isn’t a fault of the employee but price gouging plain and simple. I understand a 100-150 dollar fee for inspection but 300 is unrealistic.
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July 2024 by Jake Brister
Called to ask such a simple question, could they fill my propane tank?
Unfortunately their calls are forwarded to a different country.
The guy on the phone thought zip codes were 7 numbers, was not even in ohio. This company sends good American jobs, overseas.
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June 2024 by Jeremy Kammrad
Charing $4 plus a gallon of propane is insane when everywhere else sells it for $2.50 a gallon. Then when I try to buy the tank, no one ever calls me back. Then I pay 100.00 a year for a membership to get propane? For what? Then another 100.00 a year to lease the 150 gallon tank? Wild experience with these rip offs.
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June 2024 by Bradley Williamson
After filling our propane tank the driver notice a smell. He found the location but didn’t have the tools necessary to tighten the leaking fitting. An hour later a service tech showed up an got the leak stopped. He kept working on the fitting until it sealed.
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May 2024 by Peggy Spatar
Excellent work and quick response to low propane!
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March 2024 by jim&fran toot
Everything seemed to go. Nice driver.Expensive propane.Still crazy that I spend US Dollars but can only talk to someone I can't understand.
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March 2024 by Cynthia Gaitanis St John
Customer service is impossible. Bait and switch billing practices. I'll be changing providers soon.
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March 2024 by Ambearmarie
If I could leave a negative star, I would. This company is a joke.Told them not to refill the tank and that we were done with propane. A month later, they came out and refilled the tank without our knowledge. We found out when they sent the bill to a relative in California when it was supposed to be sent to us in Ohio. Tried to charge for the refill plus late fees. We've called multiple times to resolve the issue, as well as cancel our service. Every time we've called, we kept getting the runaround. Every time they say the issue was fixed, the California relative would be sent another bill. We've even talked to the supervisor and they still never fixed the problem. They currently have the relative attached to the Ohio address and us attached to the California address.After many hours on the phone and with the supervisor, they finally canceled the service and picked up the tank. But now they are trying to bill us for the refill plus late fees, when they should be refunding us for the fuel that was left in the tank.Customer Service associates and supervisors are the most incompetent people I have ever experienced.I'm done giving them chances. I'm going to contact Ohio Department of Consumer Affairs as well as the BBB.
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February 2024 by Rhonda Spieth
My Issues Continue to go on for 7days . After me trying to contact these people called 4x in 1 day including an email and left phone message. I was told the driver or delivery would be out sometime today on Friday 1/12/24 in Northeast Ohio with less than 20 degrees and high Winds of 60. Looking to fall well below 9 degrees with freezing temperatures.
No Call to tell Me When driver or delivery would be there...So. do I take off a whole day's of work to sit and wait for a delivery that might happen or may Not.
Who.can do that. I. NOT A STAY AT home Mom.
My adult Daughter happen to be there when delivery was made.... at first ask didn't want to leave Propane because I the Parent wasn't there. She is 18....Any Fuel oil supplier would. Instead he filled the Tank and Locked it, so unable to use it.
I Pay My Bill... Locked out of the Tank... I call when I get Home to try and get it unlocked. We have 9 degrees weather coming. No answer.. same response nothing... asked about Saturday if possible? Left messages, nothing knowing we are going into Sunday and then Monday being a Holiday. I knew we were in trouble not getting anyone out to unlock or re hook the propane.
This company is a joke....
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February 2024 by Mike Love
If you have to call these people you will be very disappointed. You talk to somebody that speaks very broken English and does not understand English very well. Over 2 hours on the phone telling them my problem and they kept wanting to schedule a delivery and I did not need a delivery and I communicated that with them. So disgusted with this
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February 2024 by Hope Kelly
Always do
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February 2024 by margaret mckenney
My father in law passed away February 28, 2023. We contacted the company to have his propane tank removed. We were informed we needed to provide you with a death certificate. You received the death certificate on March 16, 202e. We are still waiting for Hubert McKenney 's tank to be removed nearly a year later. Maybe legal action is in order.
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December 2023 by Chris G
Your price is a $1 more a gallon than other companies. But I’m stuck with you because it is your tank.
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December 2023 by Lady Ecko
It was a very smooth and seamless delivery process. I like when things are uncomplicated and this definitely was a good experience.
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December 2023 by Nicole Isenberg
It was a very smooth and seamless delivery process. I like when things are uncomplicated and this definitely was a good experience.
