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“Very friendly/informative staff. My pitbull needed a tumor removed & they checked her out, got surgery scheduled asap and made it a very easy process to get through. Stitches only took a few minutes to be removed and she was healed up soon after.”
“Great people very considerate and professional. I am very grateful that i stopped here for my Maggie. From the lady that opened the door to the other staff i am very grateful. Great people do still exist. Thank you so much to the doctor and the staff.”
“Received excellent care and advice from Dr. Mastrocola and staff today. He spent a significant amount of time with us answering questions and making recommendations. Was patient and took detailed notes on pet’s problems. Staff kindly carried the cage to and from my car, knowing it would be a problem for me. Will not hesitate to return with Mr. Whiskers! Appreciate the COVID precautions as well.”
“We have been going to Mentor Animal Hospital for 14years. We have enjoyed every visit. They handled Covid very well. I had a emergency with a Labrador at the emergency hospital in ? Warrensville Hts? late one evening and was not happy with the service. The next morning MAH saved the dogs life. Every member of their team is great. Lynn, Sarah Rose, and Harley”
8AM - 12PM 2 - 6PM
1016 Bank St, Painesville
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“Wonderful vet tech scanned my new trapped feral. So nice and kind. The vet office is spotless. Think I well be switching vets to Crossroads if they accept new clients.”
“201x. We left our old vet, not because of the Dr, but the staff wasn’t that great. We started coming here and this place had great staff and a great Dr too.
2024. We love Dr Carol there. Everyone is great!”
“Dr. Hammer is an absolutely incredible veterinarian who has taken care of (and continues to take care of) my 18 year old dog ever since he was a puppy. I truly don’t think that there’s a more caring and skilled vet out there. I can’t recommend his practice highly enough.”
“I just got an appt 4 my new stray kitty with dr neate in just 1 week! Thanks 2 receptionist Heather i had 2 walk n b cos my phone wasnt workng an i wa greeted warmly Dr Neate was highly recommend by my best girlfriend Norma Hamilton”
“Absolutely love taking our pets here. We usually see Dr. Ting, but have seen Dr. Niehal as well & they’re both wonderful. They take great care of our pets and take the time to explain everything. Pricing is very reasonable as well!”
“I was in need of switching vets and with my kitty’s complicated medical issues she can’t be seen by any vet. My initial call to this vet to see if they could even help her the staff was amazing. I get her records over to them and they reviewed them with 2 Dr.s and called me to discuss my options. The compassion they showed me in every call I made to them was awesome. Then walking through the door the amount of thought that went into their set up was noticed right off the bat. They have a drive up window for early morning procedure/ surgery drop offs. The Dr. calls to give you their findings and follows up. I would recommend the veterinarian practice to everyone! Amazing staff! Thank you!”
“Dr Carolyn & Dr Tom, as well as all of the Vet Tech staff are just amazing. I have nothing but five stars to give this Clinic. They treated my Marley like their own up until his last day here with me and my family! Any appointments I needed, they accommodated with and went to the end of the earth to make ME and my anxious baby feel safe. I will forever and only use this pet hospital!!!!!!! ⭐️?⭐️?⭐️”
“I am very thankful for Lake Animal Hospital! Any time I had a concern with my dog, they get me right in for an appointment. Unfortunately my dog was diagnosed with lymphoma 6 months ago. Dr. Crouser was so helpful, kind and compassionate through that difficult time.”
“The staff has always taken such good care of us and our two pups. We have recently moved and sadly Big Creek could not come along. Thank you for taking such good care of Mustard and Jake over the years!”
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“I came back to Big Creek after getting a new stray kitty I haven't been to them in awhile because this was the first pet I've had since back then The girls were wonderful on the phone and got me in the next day Dr Hirch was very kind, warm, and intelligent.His advice was to treat, then "wait and see", which I think is a great idea My kitty was getting an exam, ear cleaned, nails trimmed, and x-ray, anti-biotic and Prednisone. I don't consider a $600 Bill unreasonable whatso ever.! People seem to forget these are DOCTORS of our pets. Do u complain when a doctor of your own charges $500 and just talks to you? I have a dentist who charges $350 dollars just to do a small filling --Do u go to the grocery store, pick out a steak, and ask the cashier if u can have it for a dollar? Why do you expect these vets to take less? This is their livelihood They also have staff to pay, insurance, supplies, meds, their building and taxes! Then their own personal needs. Sorry but don't expect these professionals to take any less for the care they are providing for our pets--”