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“"If it's hardware, they've got it". Tons of hard-to-find items with a knowledgeable, helpful staff. Cost more than the box stores, but they're more likely to have what you're looking for- and useful advice (if needed) on installing it.”
“I have tried to stump them with obscure nuts and bolts of various sizes have never succeeded I come in grumpy and leave with a smile on my face having exactly gotten what I need”
“So While I had experiance that i shared, I do need to do a follow up. I did received a call from the CEO of Mentor Lumber today to voice his concerns and express a heartfelt appology. In speaking with him he was willing to do something to make things right. The time that he took to listen and do something needs to be known as well, not alot of companies to day do that, Restores my faith in the local guys,,,”
“Chet at the counter in painesville is AWSOME. Been a customer of their's for 11 years and I don't want anyone else to pull my parts. Best customer service ever!!!”
“Clean, organized store with a good variety of indoor and outdoor inventory for the barn, farm or backyard. Including items for your pets!!! Love the clothing and boots section.”
“My husband was able to quickly find the items he needed, and an associate was willing to help him find the tools he needed and did so quickly. This saved my husband from becoming very frustrated ( and me from having to hear about it)”
“The staff is always great to work with. They seem to always be able to locate misc parts/materials we need to complete our jobs. Come see them for all of your hvac/plumbing needs.”
“I drove to Airgas in Painesville (from Warren) to get dry ice for my granddaughters volcano birthday cake and the man asked me what I needed it for and after I told him, he said “Happy Birthday to her!” and he didn’t charge me!I highly recommend this place because you just don’t find kind people everywhere!”
“Extremely helpful at the mentor store, I couldn't turn a corner without someone asking if I needed help. Definitely need to update the app because they moved stuff at the store and the app is wrong now”
“The schedule of work went precisely as they said it would . From the estimate to the finishing plumbing hookups everyone showed up on time as scheduled . Granite countertops fit perfectly and along with the sink have changed the look of my kitchen completely for the better . Would definitely recommend them to a friend .”
“Wish I new the gentleman's name that helped me yesterday in a pinch with a seasonal ac cleaning product, very helpful. He's been there awhile...? A+ help”
“Best place ever. It's here for a reason. Wayyyy better than the big hardware stores. And these guys are damn helpful. I hope it stays for 100 years at least,!”
“I had a couch shipped in with a missing leg and another one ruined from this store. I spoke to Travis and Josie in hardware and they went above and beyond to make sure I was a satisfied customer and got what I paid for. Thankyou so much for being so kind and helping me figure this out. Other employees (unsure of their names) were also extremely helpful and I just want to thank Menards for hiring such amazing customer service employees.”
“Had an appointment with Kara in the Door and Windows section. She reviewed the measurements and notes that the installed had made prior to the appointment and was well prepared. She was knowledgeable and personable. She also cut through some administrative issues that could have delayed the project. Ask for Kara if you need doors or windows!”
8:00 AM - 8:00 PM
9600 Mentor Ave, Mentor
Hardware Stores
“Nicest people. Over the course of two trips, I had very friendly and well informed gentlemen work me through some pros/cons to different models on a purchase. Both were patient and very helpful. Ladies working the register were just as friendly. Nice shopping experience.”
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“They have save my weekend warrior projects more then once. Everytime I go in here they point me right where I need to go. I can be in and out fast if I'm in a hurry.”