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August 2025 by Nick Graham
John and Jeriah were awesome. Jeriah really knows his product and assessed my needs and found the right solution for a gift.
Really happy with these guys
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July 2025 by Mark Buckland
Jonathan is the man the go to people like him make the difference in jewelry sales need anything jewelry wise go to this guy super easy going and very knowledgeable
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July 2025 by Grender Conner
Helpful, attentive and respectful.
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July 2025 by Agustín
Jeriah is an excellent customer services. He is very respectful and profesional in everithing. He show me differents options to complete my purchase.
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June 2025 by Bold and Beautiful
December 2024, I went to Zales Easton to upgrade my wife of 30 years with a new wedding ring. After a while of looking for the ring, I found the perfect one to purchase around $5k. I was initially going to purchase the ring with one of my personal credit cards; however, the salesman said that I could take advantage of a promotion where I would be able to purchase the ring 18 months interest free. I purchased the ring and on my first bill there was a promotional plan fee of $89.00 (I was not aware of this fee being an add-on). I spoke to customer service, and they gave me a hard time; however, after a lengthy discussion, they decided to waive the fee. The next bill showed the credit; however, three months later, the bill showed the charge reissued on my account. I reached out to customer service once again, acquiring about the charge, and was told that I would need to submit a dispute, and it would take 30 to 60 days before someone reached out to me. This conversation occurred around March 2025. Time went by, and during this time, I checked my bill for the credit and I did not receive one. On June 10, 2025, I reached out to customer service and spoke to someone who could not understand the charge and told me that the only thing I could do was file another dispute and wait an additional 30 to 60 days for a response. I requested to speak to a supervisor. The supervisor informed me that the charge was removed in error and that I would need to pay the fee because the promotional plan required it. She also stated that the only way to get the fee waived is if I went back to the store and renegotiated the terms of my payment arrangements. I believe this entire situation was a deceptive practice by Zales. They could have been forthcoming with the fee arrangement and could have informed me earlier regarding the resolution of my dispute. I will no longer do business with a Zales. If you opt to make a purchase, be sure you know what you are getting into. Read the fine print and ask questions.
Also, I did not receive an inspection record upon purchase. I will have to go back and request one. Fingers crossed, everything works out.
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May 2025 by Shannon Fuller
Caety provided me with excellent customer service top notch
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May 2025 by Andrea Johnson
Caety was friendly and helped clean all my jewelry. definitely will be coming back.
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May 2025 by Zay Frazier
Caety was amazing she makes sure you get want you need or want she’s patient she have great vibes and very understanding
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May 2025 by Nini Alexis
I was in zales Mrs Theresa help us find our new ring for our 1yr anniversary next month 🙏😍
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May 2025 by Shantel Goodson
Theresa was very helpful! Love my new earrings!
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May 2025 by Aaron McKnight
I had a great experience at Zales at Easton. Salesperson Theresa was very knowledgeable and experienced with her expertise and we appreciated everything she helped us with.
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May 2025 by Nicole Donnell
Visited Zales today with my fiancé and met Ms. Theresa. She was very helpful and because my engagement was purchased elsewhere, she was able to find a band that would match with my ring perfectly, so she also has a good eye. She was patient and helped us find what we were seeking. We will be back.
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May 2025 by Serena
Katie was super helpful!!
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May 2025 by Jennifer Hartsook
Theresa had the best customer service. She helped picked out the perfect ring for us.
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May 2025 by Mitch Overstreet
Theresa was AMAZING!!! She truly has the best interest of the individual at heart.if I could give 10 stars I would!
